Getting ready to welcome guests FAQ

Updated 2 months ago | 3 min read
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Prepare to welcome your guests by finding answers to your most frequently asked questions.


In this article

  1. Setting up availability and policies
  2. Updating your property page
  3. Managing reservations
  4. Updating your personal information
  5. Getting payments in order

 

  • To attract potential guests, first you need to make sure your property is visible on our platform. Find out how to change your property’s status to open and bookable on the Extranet.

  • You can have more control over your bookings by setting up restrictions for length of stay and how far in advance guests can book your property. Here’s how to set up these restrictions.

  • Making sure your availability is up to date is essential for welcoming guests this summer. Update your rates and availability on the Extranet calendar. 

  • Make sure you’re in control of how and when guests can cancel stays by setting up cancellation policies for your property.

  • You can review all your property’s reservations and extra details on the Extranet or Pulse app.

  • If a guest doesn’t show up for their booking and you waive the fee, it's important to mark the reservation as a no-show within 48 hours of the original check-out date so you don’t get charged commission.

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