Getting ready to welcome guests FAQ

To attract potential guests, first you need to make sure your property is visible on our platform. Find out how to change your property’s status to open and bookable on the Extranet.

You can have more control over your bookings by setting up restrictions for length of stay and how far in advance guests can book your property. Here’s how to set up these restrictions.

Making sure your availability is up to date is essential for welcoming guests this summer. Update your rates and availability on the Extranet calendar. 

Make sure you’re in control of how and when guests can cancel stays by setting up cancellation policies for your property.

The description of your property page on our platform is generated automatically, but you can tell us your facilities, room details, and location to make the description as accurate as possible.

Confirm your property’s location in one of multiple ways so guests can find you.

Add a variety of info to your property page to give your listing more detail and make it more attractive to potential guests.

Share important info with guests by adding details to “the fine print” section of your property page.

When your address changes, it’s important for us to know as soon as possible. Change or update your property address to make sure your info is correct.

If you make changes to your property, you may need to change its name on your listing. Set the right expectations for your guests and provide accurate info by renaming your property on our platform.

You can request to remove a review if it violates one of our guidelines. Find out what those guidelines are here.

You can review all your property’s reservations and extra details on the Extranet or Pulse app.

If a guest doesn’t show up for their booking and you waive the fee, it's important to mark the reservation as a no-show within 48 hours of the original check-out date so you don’t get charged commission.

Your account with us includes two phone numbers – a contact number and a verified number. You can add an additional verified phone number to your account to enhance security.

Change or reset your log-in details on the Extranet by following a few simple steps.

Update your VAT and tax settings so you’re charging guests the right amount. 

We email our commission invoices to you in the first week of every month. Find out how to pay them here.

We can facilitate guest payments for you – in a way that suits your property’s needs. Learn more about Payments by Booking.com and how it can help your business.