Summer Season FAQ

Updated 3 weeks ago | 3 min read
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For many properties, summer is the busiest time of year. Get yourself ready for summer by finding answers to some of your most frequently asked questions here.

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In this article


Setting up availability and policies

How do I change my property status to open and bookable?

To attract potential guests, first you need to make sure your property is visible on our platform. Learn how to change your property’s status to open and bookable on the Extranet.

How do I set up length of stay and advance reservation restrictions?

You can have more control over your bookings by setting up restrictions for length of stay and how far in advance guests can book your property. Here’s how to set up these restrictions.

How do I update my rates and availability?

Making sure your availability is up to date is essential for welcoming guests this summer. Update your rates and availability on the Extranet calendar. 

How do I set up cancellation policies?

Make sure you’re in control of how and when guests can cancel stays with you by setting up cancellation policies for your property.


Updating your property page

How do I change my property page description?

The description of your property page on our platform is generated automatically, but you can tell us your facilities, room details, and location to make sure the description is as accurate as possible.

How do I verify my property’s location?

Confirm your property’s location in one of multiple ways so guests can find you.

How do I update my property page?

Add a variety of info to your property page to give your listing more detail and make it more attractive to potential guests.

How do I add information to “The fine print?”

Share important info with your guests by adding details to “The fine print” section of your property page.

How do I change my property’s address?

When your address changes, it’s important for us to know as soon as possible. Change or update your property address to make sure your information is correct.

How do I rename my property?

If you make changes to your property, you may need to change its name on your listing. Set the right expectations for your guests and provide accurate info by renaming your property on our platform.

Can I remove a guest review?

You can request to remove a review if it violates one of our guidelines. Find out those guidelines here.


Managing reservations

How do I find information about my reservations?

You can review all your property’s reservations and extra details on the Extranet or Pulse app.

How do I report no-shows?

If a guest doesn’t show up for their booking and you choose to waive the fee, it's important to mark the reservation as a no-show within 48 hours of the original check-out date so you’re not charged commission.


Updating your personal info

How do I add a verified phone number to my account?

Your account with us includes two phone numbers – a contact number and a verified number. You can add an additional verified phone number to your account to enhance security.

How do I change my login information?

Change or reset your login information on the Extranet by following a few simple instructions.


Getting payments in order

How do I change my tax settings for guest bookings?

Update your VAT and tax settings so you charge guests the right amount. 

How do I pay invoices?

We email our commission invoices to you in the first week of every month. Learn how to pay them here.

What is Payments by Booking.com?

We can facilitate guest payments for you – in a way that suits your property’s needs. Learn more about Payments by Booking.com and how it can help your business.

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