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Do I pay commission if a guest doesn't arrive (no-show)?

Updated 11 months ago
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IMPORTANT: Whenever you charge guests for non-refundable or partially refundable no-shows or cancellations, you need to pay commission on those fees. Commission is not applicable in cases where you decide to waive cancellation fees, correctly mark the guest as a no-show or mark a credit card as invalid because you were unable to charge the guest.

If a guest doesn't arrive for their booking, you won't need to pay commission. Just make sure you choose to waive the fee and mark the reservation as a no-show either on the Extranet or on the Pulse app.

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