How can I make sure my commission invoice is accurate?

To make sure the correct amount of commission gets charged, it’s important for all your reservations to be registered correctly on Booking.com's Extranet. You can mark no-shows, modify dates, and update prices yourself under the Reservations tab.

See my reservations

To avoid issues with your invoice, it’s important to update your reservations regularly. To make changes to the info in the system:

  1. Log on to the Extranet and select the Reservations tab.
  2. Search by guest name, reservation number or time period.
  3. After finding the guest, select the specific reservation number.
  4. On the right-hand side of the screen, select Mark as no-show or Change reservation dates & prices.
  5. After modifying the reservation info, both you and the guest will receive a confirmation email explaining what changes were made.

You can mark no-shows, modify reservation dates, and change prices starting at 12 am on the check-in date, then for a 2 full business days after the check-out date.

IMPORTANT: You should always manage your Reservations tab, so you’re charged commission correctly.Tips:

A complete guide on managing your Reservations and locating your Commission Invoices is available here.