How can I see that my invoice is paid?

You can see the history of invoices you've received from us by following these steps:

  1. Log on to the Extranet and click on Finance.
  2. Select Invoices from the list and you’ll see a record of payments. Green indicates a paid invoice, while pending items show in red.

If you have a direct debit set up on your account, the invoice will appear green on the day that a payment request is sent to your bank. If the direct debit payment fails, the invoice will appear in red again, indicating that it still needs to be paid.