How do I make sure my commission invoice is accurate?
To make sure you’re charged the right amount of commission, it’s important all your reservations are registered correctly on the Booking.com Extranet. You can mark no-shows, modify dates, and update prices yourself from the Reservations tab.
To prevent issues with your invoice, it’s important to update your reservations regularly. To make changes to the info in the system:
- Log in to the Extranet and click the Reservations tab.
- Search by guest name, reservation number, or time period.
- Once you find the guest, select the specific reservation number.
- On the right-hand side of the screen, select Mark as a no-show or Change reservation dates & prices.
- Once you modify the reservation info, both you and the guest will get a confirmation email explaining what changes were made.
You can mark no-shows, modify reservation dates, and change prices starting at 12 a.m. on the check-in date, until either the 2nd or 5th of the following month, depending on your property’s country location. Your invoice generates one day later, either on the 3rd or the 6th, based on your property’s location. The reconciliation process ensures you only pay for reservations you verify.
IMPORTANT: You should always manage the Reservations Tab so you’re charged commission correctly. Tips:
- You can quickly mark a no-show on the Pulse app or report a no-show on the Extranet if a guest doesn’t arrive.
- If you have any canceled or no-show reservations that you couldn’t charge the guest’s credit card for, follow these steps on how to mark a credit card as invalid to reconcile the commission.
A complete guide for managing your reservations and locating commission invoices is available here.
See the list of countries/territories and their corresponding last days to reconcile reservations below. For the “Last Day to Reconcile Reservations” column below, the date falls in the month following the original month of stay. For example, if a guest completes a reservation in July, partners have until either the 2nd or the 5th of August to complete the reconciliation process. The invoice then generates on either August 3rd or 6th, depending on your country/territory.
|
Country/Territory |
Reporting days |
Last Day to Reconcile Reservations |
|
Abkhazia |
33 |
2nd |
|
Afghanistan |
33 |
2nd |
|
Albania |
33 |
2nd |
|
Algeria |
33 |
2nd |
|
American Samoa |
33 |
2nd |
|
Andorra |
33 |
2nd |
|
Angola |
33 |
2nd |
|
Anguilla |
36 |
5th |
|
Antigua and Barbuda |
36 |
5th |
|
Argentina |
36 |
5th |
|
Armenia |
33 |
2nd |
|
Aruba |
36 |
5th |
|
Australia |
33 |
2nd |
|
Austria |
33 |
2nd |
|
Azerbaijan |
33 |
2nd |
|
Bahamas |
36 |
5th |
|
Bahrain |
33 |
2nd |
|
Bangladesh |
33 |
2nd |
|
Barbados |
36 |
5th |
|
Belarus |
33 |
2nd |
|
Belgium |
33 |
2nd |
|
Belize |
36 |
5th |
|
Benin |
33 |
2nd |
|
Bermuda |
36 |
5th |
|
Bhutan |
33 |
2nd |
|
Bolivia |
36 |
5th |
|
Bonaire, Saint Eustatius, and Saba |
36 |
5th |
|
Bosnia and Herzegovina |
33 |
2nd |
|
Botswana |
33 |
2nd |
|
Bouvet Island |
33 |
2nd |
|
Brazil |
36 |
5th |
|
Brunei Darussalam |
33 |
2nd |
|
Bulgaria |
33 |
2nd |
|
Burkina Faso |
33 |
2nd |
|
Cameroon |
33 |
2nd |
|
Canada |
36 |
5th |
|
Cape Verde |
33 |
2nd |
|
Cayman Islands |
36 |
5th |
|
Central African Republic |
33 |
2nd |
|
Chad |
33 |
2nd |
|
Chile |
36 |
5th |
|
China |
36 |
5th |
|
Cocos (Keeling) Islands |
33 |
2nd |
|
Colombia |
36 |
5th |
|
Comoros |
33 |
2nd |
|
Congo (Brazzaville) |
33 |
2nd |
|
Congo (Kinshasa) |
33 |
2nd |
|
Cook Islands |
33 |
2nd |
|
Costa Rica |
36 |
5th |
|
Cote d'Ivoire |
33 |
2nd |
|
Crimea |
33 |
2nd |
|
Croatia |
33 |
2nd |
|
Cuba |
33 |
2nd |
|
Curaçao |
36 |
5th |
|
Cyprus |
33 |
2nd |
|
Czech Republic |
33 |
2nd |
|
Denmark |
33 |
2nd |
|
Djibouti |
33 |
2nd |
|
Dominica |
36 |
5th |
|
Dominican Republic |
36 |
5th |
|
East Timor |
33 |
2nd |
|
Ecuador |
36 |
5th |
|
Egypt |
33 |
2nd |
|
El Salvador |
36 |
5th |
|
Equatorial Guinea |
33 |
2nd |
|
Eritrea |
33 |
2nd |
|
Estonia |
33 |
2nd |
|
Ethiopia |
33 |
2nd |
|
Falkland Islands |
36 |
5th |
|
Faroe Islands |
33 |
2nd |
|
Fiji |
33 |
2nd |
|
Finland |
33 |
2nd |
|
France |
33 |
2nd |
|
French Guiana |
36 |
5th |
|
French Polynesia |
33 |
2nd |
|
Gabon |
33 |
2nd |
|
Gambia |
33 |
2nd |
|
Georgia |
33 |
2nd |
|
Germany |
33 |
2nd |
|
Ghana |
33 |
2nd |
|
Gibraltar |
33 |
2nd |
|
Greece |
33 |
2nd |
|
Greenland |
33 |
2nd |
|
Grenada |
36 |
5th |
|
Guadeloupe |
36 |
5th |
|
Guam |
33 |
2nd |
|
Guatemala |
36 |
5th |
|
Guernsey |
33 |
2nd |
|
Guinea |
33 |
2nd |
|
Guinea-Bissau |
33 |
2nd |
|
Guyana |
36 |
5th |
|
Haiti |
36 |
5th |
|
Honduras |
36 |
5th |
|
Hong Kong |
36 |
5th |
|
Hungary |
33 |
2nd |
|
Iceland |
33 |
2nd |
|
India |
33 |
2nd |
|
Indonesia |
33 |
2nd |
|
Iran |
33 |
2nd |
|
Iraq |
33 |
2nd |
|
Ireland |
33 |
2nd |
|
Isle of Man |
33 |
2nd |
|
Israel |
33 |
2nd |
|
Italy |
33 |
2nd |
|
Jamaica |
36 |
5th |
|
Japan |
33 |
2nd |
|
Jersey |
33 |
2nd |
|
Jordan |
33 |
2nd |
|
Kazakhstan |
33 |
2nd |
|
Kenya |
33 |
2nd |
|
Kiribati |
33 |
2nd |
|
Kosovo |
33 |
2nd |
|
Kuwait |
33 |
2nd |
|
Kyrgyzstan |
33 |
2nd |
|
Laos |
33 |
2nd |
|
Latvia |
33 |
2nd |
|
Lebanon |
33 |
2nd |
|
Lesotho |
33 |
2nd |
|
Liberia |
33 |
2nd |
|
Libya |
33 |
2nd |
|
Liechtenstein |
33 |
2nd |
|
Lithuania |
33 |
2nd |
|
Luxembourg |
33 |
2nd |
|
Macau |
36 |
5th |
|
Macedonia |
33 |
2nd |
|
Madagascar |
33 |
2nd |
|
Malawi |
33 |
2nd |
|
Malaysia |
33 |
2nd |
|
Maldives |
33 |
2nd |
|
Mali |
33 |
2nd |
|
Malta |
33 |
2nd |
|
Marshall Islands |
33 |
2nd |
|
Martinique |
36 |
5th |
|
Mauritania |
33 |
2nd |
|
Mauritius |
33 |
2nd |
|
Mayotte |
33 |
2nd |
|
Mexico |
36 |
5th |
|
Moldova |
33 |
2nd |
|
Monaco |
33 |
2nd |
|
Mongolia |
36 |
5th |
|
Montenegro |
33 |
2nd |
|
Montserrat |
36 |
5th |
|
Morocco |
33 |
2nd |
|
Mozambique |
33 |
2nd |
|
Myanmar |
36 |
5th |
|
Namibia |
33 |
2nd |
|
Nauru |
33 |
2nd |
|
Nepal |
33 |
2nd |
|
Netherlands |
33 |
2nd |
|
Netherlands Antilles |
36 |
5th |
|
New Caledonia |
33 |
2nd |
|
New Zealand |
33 |
2nd |
|
Nicaragua |
36 |
5th |
|
Niger |
33 |
2nd |
|
Nigeria |
33 |
2nd |
|
Niue |
33 |
2nd |
|
Norfolk Island |
33 |
2nd |
|
Northern Mariana Islands |
33 |
2nd |
|
Norway |
33 |
2nd |
|
Oman |
33 |
2nd |
|
Pakistan |
33 |
2nd |
|
Palau |
33 |
2nd |
|
Palestine |
33 |
2nd |
|
Panama |
36 |
5th |
|
Papua New Guinea |
33 |
2nd |
|
Paraguay |
36 |
5th |
|
Peru |
36 |
5th |
|
Philippines |
33 |
2nd |
|
Poland |
33 |
2nd |
|
Portugal |
33 |
2nd |
|
Puerto Rico |
36 |
5th |
|
Qatar |
33 |
2nd |
|
Reunion |
33 |
2nd |
|
Romania |
33 |
2nd |
|
Russian Federation |
33 |
2nd |
|
Rwanda |
33 |
2nd |
|
Saint Barthelemy |
33 |
2nd |
|
Saint Helena |
33 |
2nd |
|
Saint Kitts and Nevis |
36 |
5th |
|
Saint Lucia |
36 |
5th |
|
Saint Martin |
36 |
5th |
|
Saint Pierre and Miquelon |
36 |
5th |
|
Saint Vincent and the Grenadines |
36 |
5th |
|
Samoa |
33 |
2nd |
|
San Marino |
33 |
2nd |
|
Sao Tome and Principe |
33 |
2nd |
|
Saudi Arabia |
33 |
2nd |
|
Senegal |
33 |
2nd |
|
Serbia |
33 |
2nd |
|
Seychelles |
33 |
2nd |
|
Sierra Leone |
33 |
2nd |
|
Singapore |
33 |
5th |
|
Sint Maarten |
36 |
5th |
|
Slovakia |
33 |
2nd |
|
Slovenia |
33 |
2nd |
|
Solomon Islands |
33 |
2nd |
|
Somalia |
33 |
2nd |
|
South Africa |
33 |
2nd |
|
South Georgia and South Sandwich Islands |
36 |
5th |
|
South Korea |
36 |
5th |
|
Spain |
33 |
2nd |
|
Sri Lanka |
33 |
2nd |
|
Sudan |
33 |
2nd |
|
Suriname |
36 |
5th |
|
Svalbard and Jan Mayen Islands |
33 |
2nd |
|
Swaziland |
33 |
2nd |
|
Sweden |
33 |
2nd |
|
Switzerland |
33 |
2nd |
|
Syrian Arab Republic |
33 |
2nd |
|
Taiwan |
36 |
5th |
|
Tajikistan |
33 |
2nd |
|
Tanzania |
33 |
2nd |
|
Thailand |
33 |
2nd |
|
Togo |
33 |
2nd |
|
Tokelau |
33 |
2nd |
|
Tonga |
33 |
2nd |
|
Trinidad and Tobago |
36 |
5th |
|
Tunisia |
33 |
2nd |
|
Turkey |
33 |
2nd |
|
Turkmenistan |
33 |
2nd |
|
Turks and Caicos Islands |
36 |
5th |
|
Tuvalu |
33 |
2nd |
|
Uganda |
33 |
2nd |
|
Ukraine |
33 |
2nd |
|
United Arab Emirates |
33 |
2nd |
|
United Kingdom |
33 |
2nd |
|
United States Minor Outlying Islands |
36 |
5th |
|
United States of America |
36 |
5th |
|
Uruguay |
36 |
5th |
|
Uzbekistan |
33 |
2nd |
|
Vanuatu |
33 |
2nd |
|
Vatican City |
33 |
2nd |
|
Venezuela |
36 |
5th |
|
Vietnam |
33 |
2nd |
|
Virgin Islands, Great Britain |
36 |
5th |
|
Virgin Islands, U.S. |
36 |
5th |
|
Yemen |
33 |
2nd |
|
Zambia |
33 |
2nd |
|
Zimbabwe |
33 |
2nd |
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Commission, Invoices & Tax
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