All you need to know about Direct Debit

Updated 1 year ago

What is Direct Debit?

A Direct Debit authorizes to automatically collect payments from your account when they’re due. You give this authorization by completing a Direct Debit Mandate form. Once authorized, can automatically take payments from you. 

What are the benefits of Direct Debit?

Direct Debit is the safest and most cost-effective method of paying regular or occasional invoices. 

  • It saves money in transaction costs.

  • It’s automated, so you don’t need to remember to make payments.

  • It saves time, since there aren’t forms to complete with every payment.

  • It’s safe, secure, and leaves no room for human error.

  • It’s digitalized, with notifications available at all times with debiting amounts and times.

  • It’s guaranteed, and you’re entitled to refunds for any incorrect debits. If your debit is with a SEPA Direct Debit, the funds can be recovered by your bank up to 8 weeks from the debit date without any reason, and up to 13 months with a legitimate reason.

How to activate Direct Debit accommodation partners can register online for Direct Debit by following the steps below:

  • Log in to your account.

  • Go to the “Finance” tab and select “Bank details.”

  • Register online for Direct Debit by clicking the “Set up a Direct Debit” button.

Register for Direct Debit here

When will my account be charged if I pay via Direct Debit?

After an invoice is issued, we’ll debit your bank account in 14 days. Keep in mind that Direct Debit takes 4 to 5 days to process.

The invoice will appear as paid (in green) on the Extranet after a payment request is sent to your bank.

If the Direct Debit doesn’t go through, the invoice will appear in red (i.e. unpaid) on the Extranet.

Note: If you want to change your bank details, read this article.

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