All you need to know about Direct Debit

Updated 6 months ago | 3 min read
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Direct Debit authorizes us to automatically collect payments from your account when they're due. You can set it up by completing the Direct Debit Mandate form, which you can find on the Extranet.

Apart from being the safest and most cost-effective way to pay invoices, there are several other reasons to use Direct Debit. For example, you’ll save on transaction costs, and will never have to worry about making payments on time because everything is automated. You'll get notifications each time a transaction takes place, plus payments are guaranteed with options for refunds if you get debited incorrectly.

Note: If you're based in the Eurozone and use Single Euro Payments Area (SEPA) Direct Debit, the funds are recoverable by your bank for up to eight weeks. This period extends to 13 months if you have a valid reason.


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Activating Direct Debit

Before activating Direct Debit, ask your bank if Direct Debit is available in your region. If so, you can set up Direct Debit by following these steps:

  1. Log in to the Extranet.
  2. Click Finance and select Bank details
  3. Click Set up bank details, then Set up a Direct Debit or Get a SEPA mandate, and fill out the details
  4. Click Save

In some cases, we may not be able to offer you this service even if Direct Debit is available in your region. Use the payment info link under the Extranet’s Financial Overview section to check your eligibility before trying to activate Direct Debit.

Set up Direct Debit


When we debit your account

We debit your bank account 14 days after issuing an invoice. Direct Debit processes can take four to five days to complete, then the invoice will be marked as paid and appear in green on the Extranet. If a Direct Debit doesn’t go through, the invoice will appear in red.

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