Paying your invoices

Updated 2 months ago | 5 min read

We email our commission invoices to all partners in the first week of every month. This invoice reflects the commission for all completed reservations for the previous month.

In this article

Understanding your invoices

Commission invoices are posted in the extranet under Finance, in the Invoices tab. They are also emailed to the address found in Account settings. Your property is invoiced for all reservations that were completed in the previous month. You can read more about what reservations are included in your invoices.

You can also find your current and past invoices in the extranet by clicking Finance, then Invoices

Be advised that partners from certain areas might receive invoices for VAT/GST in a separate document. 

Paying your invoices

Paying your invoice can differ based on the payment method you selected in the extranet. The three main ways of paying your invoices are:

  • Direct debit – payment will be directly debited from the account you provided in the Bank details tab, under Finance. Invoices will be marked as paid on the day we send the payment request to your bank. If the direct debit fails, the invoice will appear overdue. The invoice will then have to be paid via bank transfer. If you want to verify why the payment failed, please contact your bank.
  • Bank transfer –'s bank details are included in the invoice, under the due date. Don’t forget to include your property ID and invoice number as the payment reference, as they are necessary for us to identify your payment and process it correctly.
  • Online payment or payment option through a payment service provider (PSP) – via the extranet, you select the invoice you want to pay in the Invoices tab, under Finance, and click on the button available for the selected invoice.

You can find the various payment methods available globally under Finance, in the Financial overview tab, under Payment information.

All invoices contain the necessary steps you need to follow to pay under the Payment Due date and if any payment needs to be made.  

Stripe Users, Hybrid BT and Hybrid 2.0 BT receive an invoice with the gross amount of the reservations. A separate commission invoice will be issued and then payment is due to

It can take approximately seven working days for received payments to be reflected in the extranet, so an invoice may stay marked as unpaid/overdue for a few days after you’ve paid it. You don’t need to send us a proof of payment unless our Finance team asks for it.

You can also learn what to do if you are on the multiple property payment plan

Checking or updating your current payment method

To check your current payment method and bank details, log in to the extranet, click Finance and select Bank details or Financial settings. You’ll be able to see the details of the bank account in which you receive payouts and, if you pay by direct debit, the bank account from which you make payments.

If you make your payments via direct debit, you can update your current payment method or bank details by following these instructions:

  1. Log in to the extranet
  2. Click Finance and select either Bank details or Financial settings
  3. Click Edit bank details on the Bank details page

For any questions about your payment method, please send us a message via the extranet inbox. Select the topic Invoices and commission and the subtopic Other. An agent will get back to you with more information on the payment methods available in your country, such as direct debit, online payments or local payment providers.

Corrections to your invoice

If an invoice states the wrong amount, we won’t send a new invoice. The original invoice will remain valid and we’ll issue a separate document with the amount to be deducted or added to the original invoice. This will either be a credit note or a debit note.

Keep in mind that credit notes can’t be refunded to your bank account – you can use them to pay future invoices. You can read more on how credit notes work. If you receive a debit note, you can follow the instructions specified on it.

Status of your invoice

When checking the status of your invoices, you’ll see one of the following labels:

  • Paid the invoice has been paid in full.
  • Due by month/day/year the invoice hasn’t been paid yet and is due for payment. Unpaid (or due) invoices are visible under Outstanding balances
  • Overdue (due by month/day/year) – the invoice is overdue and may lead to account suspension from our platform if not paid.
  • You’ve paid X of X – you’ve only paid part of your invoice. Or, if you requested to use a credit note for an invoice, you’ll also see the remaining balance under Total amount due. Make sure the invoice is paid in full by its due date.

Written off – because you didn’t pay on time, your property was permanently closed on our platform. Once we receive a full payment for all outstanding invoices and they’re marked as Paid, you’ll be able to reopen your property listing or discuss reopening conditions. Learn more on how to reopen your property.

Go to the Extranet

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