Paying your invoices

Updated 1 month ago | 5 min read

We email our commission invoices to all partners in the first week of every month. You can also find your current and past invoices on the Extranet by clicking Finance, then Invoices. Documents marked green are paid, while pending or unpaid items are marked red. Documents that have been written off or sent to our legal department are marked black.

In this article

Understanding your invoices

Commission invoices are posted on the Extranet under Finance , then Invoices , and are emailed to you during the first week of every month. The receiver’s email can be found under your contacts in Account settings. Your property is invoiced for all reservations that departed in the previous month. To learn what reservations are included in your invoice, read this article.

Payment is always due within 14 days of the invoice date. You’ll find payment instructions on the invoice itself, including’s bank details. Additionally, you can find this info under FinanceFinancial Overview. There are various payment methods available globally. The most common are bank transfer, online payment, and direct debit. 

Be advised that partners from certain areas might receive invoices for VAT/GST in a separate document. 

Paying your invoices

Payment facilitated by

In most countries, if your payments are facilitated by, you won’t need to pay your commission invoice as this is automatically deducted from the final payout. You can confirm this on your invoice. 

For Stripe Users, note that you receive the gross amount of the reservations. A separate commission invoice will be issued, and payment is due to 

To confirm your payment method, check your invoice. All info about the invoice cycle is also stated on your invoice. 

Payments facilitated by Partners

Find your payment method under the Finance tab – Financial overview. On this page you’ll find the Payment information.

If you’re making your payment manually via bank transfer, don’t forget to include your property ID and invoice number as the payment reference. These are necessary for us to identify your payment and process it correctly.

If you have a direct debit set up on your account, we’ll deduct the payment automatically every month. Invoices that have been paid will appear green on the day we send the payment request to your bank. If the direct debit fails, the invoice will appear red again. You’ll then need to contact your bank to see why the payment failed and make sure to pay it as soon as possible. For more info on direct debit, read this article.

It can take two to three business days for received payments to be reflected on the Extranet, so an invoice may stay marked red for a few days after you’ve paid it. You don’t need to send us proof of payment unless our Finance team asks for it.

If you have multiple properties and are on the multiple property payment plan, see this article

Checking or updating your current payment method

To check your current payment method and bank details, log in to the Extranet, click Finance, and select Bank details. You’ll be able to see the details of the bank account into which you receive payouts and, if you pay by direct debit, the bank account from which you make payments.

If you make your payments via direct debit, you can update your current payment method or bank details by following these instructions:

  1. Log in to the Extranet
  2. Click Finance and select either Bank details or Financial settings
  3. Click Edit bank details on the Bank details page

For any questions about your payment method, send us a message via the Extranet inbox. Select the topic Invoices and commission and the subtopic Other. An agent will get back to you with info on the payment methods available in your country, such as direct debit, online payments, or local payment providers.

Corrections to your invoice

If for some reason an invoice states the wrong amount, we won’t send a new invoice. The original invoice will remain valid, and we’ll issue a separate document with the amount to be deducted or added to the original invoice. This will either be a credit note or a debit note.

Keep in mind that credit notes can’t be refunded to your bank account – you can use them to pay future invoices. Find more info on how credit notes work in this article. If you receive a debit note, follow the instructions on the debit note. 

Status of your invoice (Status column)

When checking the status of your invoice, you’ll see one of the following:

  • Invoice marked ”Paid” the invoice has been paid in full
  • Invoices marked  “Due by month, day, year” the invoice hasn’t been paid yet and is due for payment. Unpaid (or due) invoices are visible under “Outstanding balances”
  • Invoices marked “Overdue (due by month, day, year)” – the invoice is overdue and may lead to account suspension from the website if not paid
  • Invoices marked “You’ve paid X of X” – you’ve only paid part of your invoice. Or, if you requested to use a credit note for an invoice, you’ll also see the remaining balance under “Total amount due.” Make sure the invoice is paid in full by its due date
  • Invoices marked “Written off” – because you didn’t pay on time, your property was permanently closed on our platform. Once we receive a full payment for all outstanding invoices and they’re marked as “Paid,” you’ll be able to reopen your property listing or discuss reopening conditions. Read this article to learn how 

Note: Once an invoice is marked black, it can only be paid via bank transfer.

Go to the Extranet

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