What should I do if I paid my invoices but they're still marked "unpaid" on the Extranet?

Updated 9 months ago

First of all, thanks for paying your invoices on time – we really appreciate it.

If you notice some invoices are still marked "unpaid" (in red) under the Extranet's Finance tab, wait at least 2-3 business days for the payment to be reflected there, and for us to check if the payment is pending on our side before we mark your invoice as paid.

If we need any additional info for your payment, our Finance team will contact you.

Is this article helpful?