Understanding VAT and local taxes

Updated 7 months ago | 3 min read

VAT and local taxes apply to goods and services around the world. As a partner on our platform, you’ll also encounter them. Learn how to handle them—and how we can support you—below.

In this article:

Understanding VAT, taxes, and charges

You can find an overview of all your VAT and tax settings on the Extranet, as well as whether local and city taxes are included in the rates you charge guests.

Here’s how to check your current VAT and tax settings:

  1. Log in to the Extranet
  2. Click Property 
  3. Check the VAT/Tax/Charges tab

Updating your VAT, taxes, and charges

You can’t change your VAT, tax, or charges settings yourself on our platform. Here’s how to contact us so we do it for you:

  1. Log in to the Extranet
  2. Click the Inbox tab and go to Booking.com messages
  3. Click Contact us 
  4. Compose a new message
  5. Select Property details as the support topic 
  6. Choose VAT or City tax/extra charges as the subtopic
  7. Inform us that you want to change your tax or VAT settings, and include any info you find relevant
  8. Click Send message

You can review your current settings on the Extranet by clicking the Property tab and selecting VAT/Tax/Charges.

If your property isn’t a hotel, you can only change your charges by following these steps:

  1. Log in to the Extranet
  2. Click Property
  3. Select Policies from the drop-down menu
  4. Access the Additional fees and charges page

Further questions about VAT, taxes, and charges

All reservations are considered a direct transaction between your property and the guest. It’s important to be familiar with any local taxes and laws that apply to these transactions.

For more information on how commission payments for online reservation services work, refer to section 2.4 (“General Delivery Terms”) of your contract. You can request your General Delivery Terms contract. You also need to be aware of any local taxes and laws relating to this type of transaction.

It’s best to contact your accountant, advisor, or local government to get the most accurate and up-to-date information about general and local tax regulations and laws.


Go to the Extranet

Is this article helpful?