All you need to know about direct debit

Updated 1 year ago | 3 min read
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Direct debit authorizes Booking.com to automatically collect payments from your bank account when they're due. You can set up direct debit by completing the direct debit Mandate form. You can find this under the Extranet’s Finance tab.

On top of being the safest and most cost-effective way of paying your invoices, there are several other reasons to use direct debit. For example, you’ll save on transaction costs and will never have to worry about making payments on time because everything is automated. You'll get notifications each time a transaction takes place, plus payments are guaranteed with options for refunds if you get debited incorrectly.

Note:

If you're based in the eurozone and use Single Euro Payments Area (SEPA) direct debit, the funds are recoverable by your bank for up to eight weeks. This period extends to 13 months if you have a valid reason.

 

Keep in mind that direct debit isn’t available for all partners. If you don’t have this option on the Extranet, check out this article for more info on paying your invoices. 


In this article:


Activating direct debit

Before activating direct debit, ask your bank if direct debit is available in your region. If it’s available, you can set up direct debit by following these steps:

  1. Log in to the Extranet
  2. Click Finance and select Bank details (if you don’t have this subtopic, select Finance settings)
  3. Click Set up bank details, then direct debit payments to Booking.com or Get a SEPA mandate and fill out the details
  4. Click Save

In some cases, we may not be able to offer you this service even if direct debit is available in your region. To check your eligibility:

  1. Click Finance
  2. Click Financial overview
  3. Scroll down to Payment info

If you’re eligible, you’ll find the link to register online for direct debit.


When we debit your account

We’ll debit your bank account 14 days after issuing an invoice. The direct debit process can take four to five days to complete, after which the invoice will be marked as paid and appear in green on the Extranet. If a direct debit doesn’t go through, the invoice will appear in red.


What to do if the direct debit fails

If the direct debit fails, the invoice will be marked in red on the Extranet. You can view this under Finance – invoices. 

When the invoice is marked in red, the invoice can only be paid by Bank transfer.

You can find bank details for the payment under the tab Finance – Financial overview. Always use your property ID or invoice number as the payment reference.


How to modify your bank details for direct debit

  1. Log in to the Extranet
  2. Click Finance and select Bank details (if you don’t have this subtopic, select Finance settings)
  3. Click Edit direct debit and enter the details
  4. Click Save

How to change the payment method from direct debit to others?

Booking.com offers multiple payment methods to partners, specific to each country. For some countries, there’s only the direct debit option. This means it isn’t always possible to change the payment method.

 

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