When will my account be charged if I pay by Direct Debit?

After an invoice is issued, we’ll debit your bank account 14 days later. Keep in mind that Direct Debit processes take 4 to 5 days to complete.

The invoice will appear as paid (showing in green) on the Extranet after a request is sent to your bank for payment. If the Direct Debit doesn’t go through, the invoice will appear in red, i.e. unpaid, on the Extranet.