We resolved an issue with your invoice payment history

We recently noticed a technical issue on the Extranet that meant the info displayed about your invoice and payment history may not have been up to date. We’re happy to let you know that we resolved the issue, and the status of your invoices and recent payments is now updated.

 

There’s no need to contact us about this. We’d like to reassure you that our internal payment systems weren’t affected at any point, and our records of your invoices and payments remained accurate throughout. We apologize for any inconvenience.

 

Will I pay commission for double-bookings?

Updated 4 months ago

Yes, commission is charged when you're double-booked.

We understand that mistakes can happen and we’re always here to help you relocate guests in the case of a double-booking. However, as the room was made available on Booking,com, we’ll still charge commission for this booking and ask you to cover any relocation costs for the guest.

If there are circumstances you’d like us to know about, you can always get in touch with us via your inbox, or by calling your local customer service number.

Exceptions:

If you’ve been live on Booking.com for fewer than 30 days, or you’ve had fewer than 5 double-bookings in 12 months, no commission will be charged.

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