Dealing with overbookings and no-shows

If you have more than one guest confirmed for the same room for the same date, this is considered an overbooking. Although this situation isn’t ideal, we understand that mistakes...

If you need to close your property for a specific period of time, you can just mark your rooms/units as unavailable for that period. Read more on how to close rooms. If you need to...

If a guest doesn’t show up for their stay at your property, it’s important to mark the reservation as a no-show. You can easily do this on Pulse: Select the Bookings tab on Pulse...

IMPORTANT: Whenever you charge guests for non-refundable or partially refundable no-shows or cancellations, you need to pay commission on those fees. Commission doesn't apply when...

The Mark as a no-show button is available for 48 hours, starting at midnight on the check-in date, for up to 48 hours (2 business days) after the check-out date. After this point...

The best way to avoid having a room booked by more than one guest for the same date is to keep an eye on your rates and availability. You can check all your room rates—as well open...