We're listening: Here's what we improved to give you more peace of mind
We understand that renting out your property isn't just a case of clicking a few buttons. It's more personal than that. For your peace of mind, we’re constantly working to improve the tools and services available to you – giving you more control over your property and the guests that book it.
Here are some updates we made based on your feedback.
Your host profile
Introducing yourself to potential guests shows them why staying at your property is a unique experience. It can help you get more bookers and—most importantly—set the right expectations for their stay.
On the "Your profile" page on the Extranet, you can add a personalized message about yourself, your property, and the neighborhood.
This new feature puts you in control of who can book your property. Now you can set guest requirements like verified phone numbers, address details, and number of past stays with other Booking.com partners.
To add guest requirements, head to the "Policies" page on the Extranet*.
Your house rules
To encourage guests to treat your property like their own, you can now set up your own house rules. We'll guarantee that guests read and confirm these rules before booking*.
Our damage deposit tool protects your property and manages guest expectations. Now you can include details like deposit amount, preferred payment method, and your refund policy.
To add damage deposit details, head to the "Policies" page under the Extranet's "Property" tab.
Reporting guest misconduct
We take your personal safety and the security of your property very seriously. For your peace of mind, we offer 24-hour support in over 40 languages. In the rare case that something goes wrong, you can instantly report a guest's misconduct and block them from making future bookings with you.
You can report guest misconduct up to 7 days after check-out under the Extranet's "Reservations" tab.
Let's Grow Together
Our efforts to support you don't stop after guests check out. We're still working on a variety of additional updates and will let you know as soon as they're available.
In the meantime, tell us what you think – it's the easiest way to make your voice heard.
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*This feature is currently only available to some property types, but we're working hard to roll it out for all partners as soon as possible.