Checking reservation info

Updated 5 hours ago | 3 min read
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When managing a property, it’s important to stay on top of your reservations. Discover how to navigate the Extranet and Pulse app to find more info about your reservations.


Finding info about reservations on the Extranet

If you’re using the Extranet and need more info on a particular reservation, follow these steps:

  1. Click Reservations.
  2. You can filter your bookings based on the date of reservation, arrival, departure invoice, or stay. Just enter a date range in the From and Until fields and click Show. You can refine searches further by ticking options under Filters and clicking Show Apply filters again.
  3. You can view the following info for each booking:
    • guest name(s) and/or booker’s name
    • check-in and check-out dates
    • room or unit booked
    • booking number
    • reservation status
    • date the reservation was made
    • total reservation price your guest pays
    • total commission you pay us
  4. Click the Booking number or Guest name to see any guest requests or messages, as well as info such as your guest’s contact details and credit card info.

Finding info about reservations on the Pulse app

If you’re using the Pulse app and need more info on a particular reservation, follow these steps:

  1. Tap Bookings on the Pulse app.
  2. You can check your reservations in the calendar overview or by choosing the list icon in the top-right corner, which sorts your bookings by arrival date. You can also use the search box to find past and upcoming reservations based on keywords such as the guest’s name or booking number.

On the Pulse app, you can view the following info for each booking:

  • check-in and check-out dates
  • booking number
  • number of nights
  • number of guests
  • number of rooms or units
  • guest name(s)
  • guest’s Genius status
  • guest contact details (address, phone number, and email)
  • guest’s preferred language
  • reservation status
  • total reservation price the guest pays
  • total commissionable amount
  • total commission you pay us
  • payment type and credit card details
  • room type
  • price per night
  • meal plan (if applicable)
  • cancellation policy
  • extras (e.g. city tax, if applicable)
  • guest messages
  • your own internal notes
  • booking modification history

Printing a reservation’s details

Here’s how to print out the details of a reservation:

  1. Log in to the Extranet
  2. Click Reservations
  3. Click a guest’s name or booking number

Click Print this page

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