Get advice to attract guests

Our data shows almost 50% more searches for this high season compared to last year. Grow your bookings with our guide. 

Get more advice

Checking reservation info

Updated 10 months ago | 2 min read
Save

You can keep on top of all the info about your reservations on the Extranet and Pulse app – here’s how.


Finding info about reservations on the Extranet

If you’re using the Extranet and need more info for a particular reservation, follow these steps:

  1. Log in to the Extranet.
  2. Click Reservations
  3. To filter your bookings based on the date of reservation, arrival, departure, invoice, or stay, enter a date range using the From and Until fields and click Show
  4. To refine your search, tick one or more of the options under More filters and click Show again
  5. For each booking, the info you can view includes:
    • guest and/or booker name
    • check-in and check-out dates
    • room or unit booked
    • booking number
    • reservation status
    • date the reservation was made
    • total reservation price your guest pays
    • total commission you pay us
  6. Click the booking number or guest name to see any requests or messages, as well as info such as your guest’s contact details and credit card info
  7. If you’d like to print out the details of the reservation, click Print this page

Finding info about reservations on the Pulse app

If you’re using the Pulse app and need more info for a particular reservation, follow these steps:

  1. Open the Pulse app
  2. Tap Bookings
  3. Check your reservations in the calendar overview, or click the list view icon in the top right-hand corner to see them sorted by arrival date
  4. Use the search box to find upcoming and past reservations based on keyword terms such as the guest’s name or booking number
  5. For each booking, the info you can view includes:
    • guest and/or booker name
    • check-in and check-out dates
    • room or unit booked
    • booking number
    • reservation status
    • date the reservation was made
    • total reservation price your guest pays
    • total commission you pay us

Is this article helpful?