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New partner restrictions: Credit cards and prepayments

Updated 2 weeks ago

If you’re a new partner and your property hasn’t been verified by our team yet, you’ll be temporarily unable to view guests’ credit card details. During this restricted period, you’ll need to request payments directly from guests at check-in. However, you’ll still be able to view and charge guests’ credit cards in cases of no-shows or canceled non-refundable reservations where a fee applies.

Additionally, you won’t be able to set policies for prepayments during this period. We understand this may be an inconvenience, but it’s important that we make these necessary checks before guests are asked to pay up front.

We’ve put the temporary “No Prepayment” restriction in place so we can verify new partners thoroughly, enabling guests who book your property through to feel confident that they’ll be staying with trusted, reliable, and verified property partners. We apply this procedure to all new partners.

Once the verification process is complete, we look forward to having a long and fruitful partnership with you for many years to come.

When will this restriction be removed?

The “No Prepayment” restriction will be lifted after you’re verified by one of our teams or you receive a certain number of stayed reservations and reviews while consistently paying your invoices. For security reasons, we can’t specify the exact number of bookings and reviews required to reach this threshold.

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