New partner restrictions: Credit cards and prepayments

Updated 9 months ago

If you’re a new partner and your property hasn't been verified by our team yet, you'll temporarily be unable to view guest credit card details. As a result, during this restricted period, you’ll need to request payment directly from guests at check-in. However, you'll still be able to view and charge guest credit cards in cases of no-shows or canceled non-refundable reservations where a fee applies.

Additionally, during this period you won’t be able to set policies for prepayments. We understand this might be an inconvenience, but it’s important for us to first make the necessary checks before guests are asked to pay up front.

We’ve put the temporary No Prepayment restriction in place so we can thoroughly verify new partners, letting guests that book your property through feel confident that they'll be staying with trusted, reliable, and verified property partners. We apply this procedure to all new partners.

After the verification process is complete, we look forward to having a long and successful partnership with you for many years to come.

When will this restriction be removed?

The No Prepayment restriction will be lifted after you're verified by one of our teams or after you receive a certain number of stayed reservations and reviews and consistently pay your invoices. For security reasons, we can’t specify the exact number of bookings and reviews required to reach this threshold.

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