New partner restrictions: Credit cards and prepayments
If you’re a new partner and your property hasn’t been verified by our team yet, you’ll be temporarily unable to view guests’ credit card details. During this restricted period, you’ll need to request payments directly from guests at check-in. However, you’ll still be able to view and charge guests’ credit cards in cases of no-shows or canceled non-refundable reservations where a fee applies.
Additionally, you won’t be able to set policies for prepayments during this period. We understand this may be an inconvenience, but it’s important that we make these necessary checks before guests are asked to pay up front.
We’ve put the temporary “No Prepayment” restriction in place so we can verify new partners thoroughly, enabling guests who book your property through Booking.com to feel confident that they’ll be staying with trusted, reliable, and verified property partners. We apply this procedure to all new partners.
Once the verification process is complete, we look forward to having a long and fruitful partnership with you for many years to come.
When will this restriction be removed?
The “No Prepayment” restriction will be lifted once you’re by one of our teams.
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Your First Steps with Booking.com
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- Verifying your property location
- I’ve already registered. Can I update my property details before I go live?
- Tips on getting your property ready for guests
- Logging in to the Booking.com Extranet
- Why isn't my property page available in all languages?
- Changing your property status to open/bookable
- Verifying your property’s location by video upload
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- Creating house rules
- All you need to know about Smart Flex Reservations
- Smart Flex reservations: FAQs
- How do I set up or change my check-in and check-out times?
- Reporting guest misconduct
- New partner restrictions: Credit cards and prepayments
- How can I set up the key pick-up feature?
- How do I set up policies and payment methods before accepting reservations?
- Checking reservation info
- How do I customize and personalize my host profile on Booking.com?
- Sharing check-in information with guests
- Setting up your host profile on Pulse