How do I know, and what should I do, when I get a booking?

As soon as you set your property open and bookable on the Extranet, guests can start making reservations.

It’s important to make sure you load your availability properly because when a guest makes a booking, it’s immediately confirmed in our system – and you can’t reject reservations. When new bookings come in, you’ll receive confirmation by email or a notification on the Pulse app (if you use it).

We’ll also send the guest a confirmation email, and your availability will be automatically updated in our system. If the guest takes the only availability you load in the system, you’ll no longer be bookable on Booking.com.

You can view info about your bookings in the Reservations tab on the Extranet, and also on Pulse.

Want to know more about finding reservation info?