We resolved an issue with your invoice payment history

We recently noticed a technical issue on the Extranet that meant the info displayed about your invoice and payment history may not have been up to date. We’re happy to let you know that we resolved the issue, and the status of your invoices and recent payments is now updated.

 

There’s no need to contact us about this. We’d like to reassure you that our internal payment systems weren’t affected at any point, and our records of your invoices and payments remained accurate throughout. We apologize for any inconvenience.

 

How do I know, and what should I do, when I get a booking?

Updated 4 months ago

As soon as you set your property open and bookable on the Extranet, guests can start making reservations.

It’s important to make sure you load your availability properly because when a guest makes a booking, it’s immediately confirmed in our system – and you can’t reject reservations. When new bookings come in, you’ll receive confirmation by email or a notification on the Pulse app (if you use it).

We’ll also send the guest a confirmation email, and your availability will be automatically updated in our system. If the guest takes the only availability you load in the system, you’ll no longer be bookable on Booking.com.

You can view info about your bookings in the Reservations tab on the Extranet, and also on Pulse.

Want to know more about finding reservation info?

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