We resolved an issue with your invoice payment history

We recently noticed a technical issue on the Extranet that meant the info displayed about your invoice and payment history may not have been up to date. We’re happy to let you know that we resolved the issue, and the status of your invoices and recent payments is now updated.

 

There’s no need to contact us about this. We’d like to reassure you that our internal payment systems weren’t affected at any point, and our records of your invoices and payments remained accurate throughout. We apologize for any inconvenience.

 

How to receive and use your location verification code

Updated 4 months ago

When joining Booking.com, you need to confirm your property’s location to make sure guests can easily find it on arrival. We facilitate this by mailing you a letter containing the info you need to complete the process. Once you receive your letter, it only takes 5 minutes to confirm your property location on the Booking.com Extranet.

Note: In exceptional cases where you don’t have access to postal services or immediate access to the property you want to list on Booking.com, contact us so we can facilitate your verification by alternative means.

How to confirm your property’s location online

We’ll mail a letter with a unique verification code to the property address you provided during registration. Depending on your location, it can take up to 25 days (including weekends) for your letter to arrive. 

If you’ve received the letter, please enter your code.

If you haven’t received your letter after 25 days, please send us a message.

Tip: To minimize the time it takes to verify your property location, make sure the address you provide is as accurate and detailed as possible, and matches the exact property you want to add on Booking.com.

If you want to register multiple properties on Booking.com, each individual location requires its own verification based on its unique address. You can’t register multiple properties under the same address unless they’re home-like properties such as apartments in the same building.

Why location verification is important

We promote your property across multiple search engines and on affiliate websites, so it’s vital that we show guests the correct property location right from the start. This also helps you to manage expectations and provide a positive guest experience.

If your property location remains unverified, your property may be temporarily closed and prevented from receiving new bookings.

In such cases, you can set your property live (or open/bookable) on our website again by following the process outlined above.

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