Verifying your property location

When joining Booking.com, you need to confirm your property’s location to make sure guests can easily find it on arrival. Depending on your location, we’ll either call or mail a letter with the verification information needed to complete the process. If you don’t have access to postal services or immediate access to the property you’re listing, you’ll need to contact us so we can arrange an alternative way of verifying your address.

In this article

Why location verification is important

We promote your property across multiple search engines and on affiliate websites, so it’s vital that we show guests the correct property location right from the start. This also helps manage guest expectations and provide a positive experience.

If your property location remains unverified, your property may be temporarily closed and prevented from receiving new bookings.

Confirming your property’s location with a video upload

The easiest way to confirm your property’s location is by uploading a video of it on the Extranet. Find out how to film and upload that video in this article.

Confirming your property’s location with a call

It can take up to three months for us to call you. To make sure you’re prepared, check that your contact info is up to date and add a second phone number if possible. You can do so on the Extranet by clicking Account , then Contacts.

Confirming your property’s location with a letter

If we confirm your property location by mail, we’ll send a letter with a unique verification code to the property address provided during registration. Depending on your location, it can take up to 25 days for your letter to arrive.

Once you receive the letter, follow the instructions to enter your code through the Extranet Partner Verification Portal. If you haven’t received your letter after 25 days, you may be able to request another through the Partner Verification Portal. If you don’t see that option, message us via the Extranet inbox.

To minimize the time it takes to verify your property location, make sure the address you provide is as accurate as possible. This address should match the address of the property registered on Booking.com. If you want to register multiple properties, you’ll need to verify the location of each property separately. Read this article for more info.