We resolved an issue with your invoice payment history

We recently noticed a technical issue on the Extranet that meant the info displayed about your invoice and payment history may not have been up to date. We’re happy to let you know that we resolved the issue, and the status of your invoices and recent payments is now updated.


There’s no need to contact us about this. We’d like to reassure you that our internal payment systems weren’t affected at any point, and our records of your invoices and payments remained accurate throughout. We apologize for any inconvenience.


Where can I find info about a reservation?

Updated 1 month ago
Are you a guest? If so, please visit the customer support website.

There are a few different places to check your reservations:

The Reservations the on the Extranet. Read more in What information about reservations can I see in the Extranet?

The search box on the Extranet lets you find reservations using keywords (e.g. guest's name).

The Bookings tab in the Pulse app. Read more in What information about reservations can I see on the Pulse app?

Are you a guest? If so, visit Customer Support Center


Did you know you can do this same task from your phone?

Our Pulse app lets you manage your property on the go – anytime, anywhere. Pretty handy, huh?

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