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Adding a cleaning fee waiver for Genius travelers

Updated 11 months ago | 3 min read
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As a Genius partner, you have access to promotions that optimize your visibility to select audiences. One such promotion is the Cleaning Fee Waiver opportunity. Our data shows that cleanliness is the top priority for travelers today, which makes the perceived value of cleaning services high. Applying this promotion to your rooms or units can help you stand out to more Genius travelers, increase your bookings, and improve guest satisfaction.

You must be part of the Genius partner program to set up this promotion. Read this article to find out how to join.


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Setting up the cleaning fee waiver promotion

If you choose to offer this promotion, we’ll show Genius Level 2 and 3 travelers your room rate with the cleaning fee waived from the total amount. This offer won’t be visible to other travelers. If cleaning fees are included in your room rate, you won’t be able to offer this promotion.

Follow these steps to set up the cleaning fee waiver promotion: 

  1. Log in to the Extranet.
  2. Click Opportunities, then click Genius partner program
  3. Click Value-adds , then click Waive cleaning fee
  4. You can also pause the offer for a specific period of time in Advanced settings
  5. Save by clicking Activate promotion

Adding a waivable cleaning fee

Here’s how to add a cleaning fee that can be waived:

  1. Log in to the Extranet.
  2. Click Property, then Policies
  3. Under Additional fees & charges, click Edit
  4. Click Yes under Alongside the room/apartment rate(s), will guests need to pay any other fees for their reservation?
  5. Select Cleaning fee from the drop-down menu
  6. To create a separately charged cleaning fee that can be waived, select No to Is this already part of the room/apartment rate?
  7. Select the payment type and amount 
  8. Click Save to finalize

Tracking and managing your promotion

You can track the performance of your cleaning fee waiver promotion on the Extranet:

  1. Log in
  2. Click Analytics
  3. Click Genius report
  4. Click Value-adds

You’ll be able to see upcoming and completed bookings made with the promotion, and also to edit the promotion set-up.

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