We resolved an issue with your invoice payment history

We recently noticed a technical issue on the Extranet that meant the info displayed about your invoice and payment history may not have been up to date. We’re happy to let you know that we resolved the issue, and the status of your invoices and recent payments is now updated.


There’s no need to contact us about this. We’d like to reassure you that our internal payment systems weren’t affected at any point, and our records of your invoices and payments remained accurate throughout. We apologize for any inconvenience.


The 2018 Guest Review Awards video series

Updated 4 months ago

What’s the formula for a perfect 10? These 2 Guest Review Award winners prove that paying attention to the little things leads to big rewards.

Watch their stories to find out how they deliver great guest experiences with a personal touch.

Meet Darko, owner of City Centre LUX Apartment in Belgrade, Serbia

Meet Hayriye, owner of Lamihan Cave Hotel in Cappadocia, Turkey

Success is no accident. Exceptional hospitality is the result of hard work, day after day, guest after guest. And these Guest Review Award winners exemplify that.

Watch their stories to see how they consistently deliver great guest experiences.

Meet Angelo, owner of Pietra Luce dei Trulli B&B in Italy

Meet Rehab and Maica, who work at the Atana Hotel in Dubai

Are you a Guest Review Award winner? Be sure to download your digital award and keep an eye on your post box – your physical award and letter are on the way.

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