Guest review process and conditions

Updated 5 months ago | 2 min read

Reviews are guests’ personal opinions of their experiences after staying at a property. To make the best use of reviews, you should know how the review process works and who can leave a review.

What’s in this article:

Understanding how the guest review process works

Reviews are a way for you to get valuable feedback on your property and improve the guest experience. They showcase your property’s best features and help other potential guests make booking decisions.

We send review invitation emails to guests about 48 hours after check-out. They have three months to complete their review.

Eligibility to leave a guest review

Only guests who booked stays through our platform—including no-shows and people who booked a property for family or friends—and/or stayed at your property can leave a review.

Sometimes, someone might make a reservation on behalf of a friend, family member, or colleague. In that case, the person who made the booking will receive the guest review questionnaire and can forward it to the person who stayed at the property to complete the review.

Read our policy on non-stayed reservation reviews in the content guidelines here.

Anonymous reviews on

We no longer allow anonymous reviews on our platform. Anonymous reviews were previously allowed with the goal of protecting guest privacy and helping partners gather as many reviews as possible. Through your feedback, we learned that anonymous reviews are a concern for many of our partners. After a thorough assessment, we removed the option.


  • Guests using older versions of the app may still be able to submit an anonymous review. This number is small, and you should see fewer anonymous reviews as more guests update the app.
  • Anonymous reviews that were already submitted will still be visible to guests and partners. As with all reviews, they’ll remain public for 36 months.

Anonymous reviews aren’t grounds for removal. If you’re looking for more info on the removal of guest reviews, read this article and the content guidelines.

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