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Understanding external review scores

Updated 1 month ago | 3 min read

External review scores are imported from other trusted travel websites for properties also listed on our platform. We import and display these external review scores for properties on our platform that don’t have a guest review score yet. We do this because review scores—whether external or from—are crucial for helping properties get discovered and booked, and can do a lot to help earn guests’ trust.

In this article:

Qualifying for external review scores

To calculate a guest review score for a property on our platform, we require at least one guest review of that property. A property that doesn't have any reviews on our platform might have reviews on other travel websites it’s listed on. In this case, we import these external review scores to help this property get discovered.

We only import external review scores from travel websites that we trust, and which have similar standards to our platform. We review all external review scores every few weeks to make sure they’re accurate and up-to-date.

Displaying external review scores

External review scores are most common for home properties, which tend to receive fewer guest reviews. If your property qualifies for an external review score, it will be displayed in the search results and on your property page. This score is displayed on a white background to differentiate it from the guest review score, which is displayed on a blue background. External review scores are numerical scores out of ten. We also display the number of external reviews used to calculate that score, but we don’t include any external written reviews.

External review scores are automatically displayed for all eligible properties, regardless of the score. It’s not possible to opt out of displaying this review score. We stop displaying external review scores as soon as your property receives its first review from a guest. At this point, the external review score is replaced with the guest review score.

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