Getting started: The Extranet

All you need to know about’s Extranet

Updated 2 years ago
I finished registering – what’s next?

After completing your registration, your details are sent to our team for review. After that, you’ll receive a confirmation email.

When your property is confirmed, you can access your admin dashboard—at, we call it the Extranet—by using your registered email and the password you chose during registration. Accessible 24/7, the Extranet is your one-stop shop for property management. It’s where you can check and update your property information, including reservations, rates and availability, and payment information.

Already completed registration but still can’t access to the Extranet?

If you’ve signed up but haven’t heard back from us yet, don’t worry – we’re still reviewing your info and will be in touch soon.

Logging in to the Extranet

You’ll be able to access the Extranet using the email (in the Username field; this is also known as Login name or Login ID) and password combination you previously set up. 

To log in:

  1. Go to

  2. Enter your email (login name) and password.

  3. Set your preferred language and log in.

Logging in to the Extranet from a new device

If you’re logging in to the Extranet from a new device, you’ll be asked to verify your details.

Choose one of the following options:

  • Phone call: Receive a 6-digit code via an automated phone call

  • Text message: Receive a 6-digit code by SMS.

  • Pulse verification code: Log in to the Pulse app and get your PIN from the “More” page.  

Once you’ve confirmed your verification code, you’ll be able to log in to the Extranet from your new device.

How do I reset my password?

If you forget your password or want to reset it for security reasons, follow these steps:

  1. Go to the Extranet 

  2. Click “Having trouble signing in?”

  3. Select "Forgot your password?"

  4. Enter your email in the field marked “Username” 

  5. Click "Create new password" 

  6. Enter your new password.

Note: Your username is the email address you provided during registration. If you forget your username, select “Forgot your username?” from the same screen for more info.

What to do when you’re locked out of your account

After entering incorrect login credentials 5 times in a row, you’ll be locked out of your account for security reasons. To access your account again, click “Forgot your password?” and follow the steps above. A pop-up will appear asking you to confirm your email address. Click “Yes, create my password” and we’ll email you a link for resetting it.

Go to the Extranet


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