Handling changes and cancellations

Due to the unprecedented level of disruption caused by current travel restrictions, there has been a large increase in the number of cancellation and date modification requests...

The Right of Regret refers to Article 49 of Statute 8.078/90 of the Brazilian Consumer Defense Code (CDC). This law allows consumers to withdraw from a contract within seven days...

Highlight: For guests in areas with eased travel restrictions, Booking.com is offering an incentive to rebook a non-refundable or partially non-refundable reservation that had been...

Depending on the reservation, you now have the option to either change reservation dates or request reservation date changes. If you discuss a date change with the guest and want...

The safety of our partners and guests is of utmost importance. As a result of the official travel advice received from Government organizations about the coronavirus (COVID-19), we...

If a guest doesn’t arrive for their booking and you choose to waive the fee, it’s important to mark the reservation as a no-show so you don’t pay commission. This can be easily...