Handling changes and cancellations

Even after a booking has been canceled, it remains on the system and can’t be deleted. It’s useful to keep a record of this information and to monitor the

Even if a guest has booked a non-refundable rate, they may request to cancel this free of charge. You can use the Cancellation Fee Exceptions tool to

When a guest makes a booking, their reservation is confirmed immediately – there's no way to reject a reservation. Depending on your policies, a guest might be

When a guest makes a booking, their reservation is confirmed immediately – it's impossible to reject a reservation. Depending on your policies, a guest might be

It’s important to let us know about any cancellation requests you get from guests. That way you won't get charged commission for these bookings. If a guest

It's important to let us know about any cancellation requests you receive. That way you won't get charged commission for these bookings. If a guest wants to