Handling changes and cancellations

If a guest doesn’t arrive for their booking and you choose to waive the fee, it’s important to mark the reservation as a no-show so you don’t pay commission

Even after a booking has been canceled, it remains on the system and can’t be deleted. It’s useful to keep a record of this information and to monitor the

Even if a guest has booked a non-refundable rate, they may request to cancel this free of charge.You can use the Cancellation Fee Exceptions tool to

It’s important to let us know about any cancellation requests you get from guests. That way you won't get charged commission for these bookings.If a guest wants

It's important to let us know about any cancellation requests you receive. That way you won't get charged commission for these bookings.If a guest wants to

查看我们的酒店后台数据分析工具如何帮您理解贵住宿的订单取消模式。 <观看视频> 根据我们的订单数据显示，大部分的订单取消都发生在住宿规定的政策内，客人只是计划有变，想要修改订单而已。但我们也明白，最后一刻取消和未入住等情况会导致您错失收入。 如果您想阻止或减少这类情况的发生，我们建议您先看看贵住宿总体的订单取消模式。