Handling changes and cancellations
Due to the unprecedented level of disruption caused by current travel restrictions, there has been a large increase in the number of cancellation and date modification requests...
The Right of Regret refers to Article 49 of Statute 8.078/90 of the Brazilian Consumer Defense Code (CDC). This law allows consumers to withdraw from a contract within seven days...
Highlight: For guests in areas with eased travel restrictions, Booking.com is offering an incentive to rebook a non-refundable or partially non-refundable reservation that had been...
Depending on the reservation, you now have the option to either change reservation dates or request reservation date changes. If you discuss a date change with the guest and want...