Force Majeure update for reservations made during and/or after April 2020
By now—the beginning of April—we can expect that our mutual customers are aware of the risk of further COVID-19 spread, and the risk they’re taking when making new reservations, particularly Non-Refundable and Partially Refundable bookings.
For all new reservations made as of April 6, 2020, we’ll no longer apply Force Majeure conditions for guests seeking to cancel or modify their booking due to the current COVID-19 outbreak. These reservations will be treated like any standard booking, according to our policies and procedures.
|For active reservations made before April 6, 2020, regardless of future check-in date:||For reservations made on or after April 6, 2020:|
|There’s no change. Our Force Majeure procedures—implemented in line with government travel restrictions and based on our contract—still apply.||The COVID-19 Force Majeure procedures that we implemented in line with government travel restrictions do not apply.|
We anticipate more governments around the world will implement binding regulations that restrict the movement of people. Our Force Majeure procedures will apply as normal to any reservations made before April 6, 2020 for any future check-in date where government travel restrictions make it impossible, illegal, or prevent guests from traveling to or staying at the accommodation they booked.
|Our standard procedures apply, including relating to Non-Refundable and Partially Refundable reservations. As such, you’ll be in control of whether, when, and how to refund COVID-19-related guest cancellations for reservations made on or after April 6, 2020, based on the policy chosen by your guest, your individual, legal and governmental situation, as well as mandatory consumer law.|
|We’ll introduce extensive new messaging across our website and app—both pre- and post-booking—to make customers even more aware of the risk they’re taking by booking Non-Refundable or Partially Refundable reservations on or after April 6, 2020.|
Visit our Coronavirus Partner Support page, where you can find quick links to all our guidance and updates.
Legal & Security
- Why do I need to complete a Know Your Partner (KYP) form?
- Making Pulse even more secure
- What you need to know about online security and social engineering
- Online Security Awareness: Phishing
- Report a security issue
- Preventing unauthorized use of your account
- What is 2-factor authentication (2FA)?
- Requirements and regulations for surveillance devices
- Digital event security standards
- Guidelines for room key access
- Keeping your property safe and clean
- Equipping your home property with safety devices, safety kits, and emergency plans
- Protecting your home property with security devices
- Partner Liability Insurance
- Local laws and regulations
- How do I remove a property or end my partnership with Booking.com?
- My property is under new ownership. What should I do?
- Booking.com Animal Welfare Standards for accommodation partners
- Booking.com Animal Welfare Standards for experience partners
- Where can I find my General Delivery Terms (GDT)?
- Complying with European Union consumer law
- Mandatory host type (professional/private) assessment
- How does parity work?
- Our values and guidelines
- Offer transparency and clarity through simpler policies
- Our Supplier Code of Conduct
- [EN-US] Meeting legal requirements for tourist accommodation in French Polynesia
- Understanding Force Majeure
- Handling emergency closures
- VAT and tax withholding legislation in Mexico