Important information about the coronavirus

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Last updated: May 7, 2021

If you’re a guest, visit the guest customer support website.

We advise impacted partners to regularly check this article for further updates.

Important change as of July 21, 2020: (1) The situation around the coronavirus continues to evolve around the world with travel restrictions affecting our customers and partners now often applied on a regional, subregional, or city level. As described on April 6, 2020 (see below), Force Majeure will only apply to bookings made before that date. There may still be a number of reservations made before April 6, 2020 where Force Majeure applies. However, with time, the number of potentially impacted reservations will continue to decrease. (2) To ensure we continue to support our customers and partners in the best way possible and adapt to the current situation where restrictions are much more regional than before, we’ve changed our procedure for handling some of these reservations that are potentially affected by Force Majeure. (3) For some major locations across the world, we’ll continue to specify info about applicable Force Majeure conditions in this article. (4) All inquiries for impacted reservations that aren’t mentioned in this article will be handled by our Customer Service agents on a case-by-case basis, in line with our criteria for declaring Force Majeure as described under 1. Conditions of Force Majeure/Forced Circumstances.

Important change as of April 6, 2020: By now—the beginning of April—we can expect that our mutual customers are aware of the risk of further spread of the coronavirus, along with the risk they’re taking when making new reservations, particularly Non-Refundable and Partially Refundable bookings. For all new reservations made as of April 6, 2020, we will no longer apply Force Majeure conditions for guests seeking to cancel or modify their booking due to the coronavirus. These reservations will be treated like any standard booking, according to our policies and procedures. For more info, click here.


Table of contents:

1. Conditions of Force Majeure/Forced Circumstances

2. Reservations where Force Majeure (FM) conditions apply

3. Date changes & cancellations process


1. Conditions of Force Majeure/Forced Circumstances

The safety of our partners and guests is of the utmost importance. Due to official travel advice received from government organizations about the coronavirus (COVID-19), guests are unable to travel to or stay at accommodations located in areas that are severely affected.

In addition, international travel restrictions are in place for travelers who have recently been in areas severely affected by the coronavirus (in most cases, within the last 14 days). These restrictions can include bans on entry, mandatory quarantine on arrival, or the suspension of on-arrival visas.

As a result, to protect the health of our partners and guests from the coronavirus, we have declared Force Majeure/Forced Circumstances (FM).

In addition to the countries or regions mentioned below, FM also covers individual cases where restrictions make it impossible, illegal, or prevent guests from traveling to or staying at the accommodation (in accordance with the applicable General Delivery Terms).

For reservations under FM, we expect partners to respect the inability of guests to stay as intended. We ask that you—to the satisfaction of the guest—arrange 

     A) new dates for a future stay through Booking.com (different rates may apply), or

     B) a voucher issued by the property for a future stay, for the value paid by the guest or a higher amount at your discretion, or

     C) a full refund of any prepayments/deposits.

In cases where the reservation is canceled, all commission will be waived.  


2. Reservations where Force Majeure (FM) conditions apply

Note: FM policies only apply to cancellations made after the introduction of the relevant travel restrictions. 

FM conditions also apply in countries or regions other than those mentioned explicitly below, for example (but not limited to) in some/certain/specific situations where reservations are:

  • by travelers who have been to an area affected by the coronavirus and are prevented from traveling as a result
  • by travelers who have been banned from entering the location they intended to travel to
  • by travelers who face suspension of on-arrival visas
  • made at properties that have closed their doors, either by their own choice or regulatory requirement. Note: The property is responsible for informing impacted guests and fully refunding them for any canceled stays

For guest-facing info regarding travel restrictions, see this page with publicly available links to government websites. Note: If a country or area isn’t specified in the guest-facing page, this doesn’t automatically mean no travel restrictions are in place. We strongly recommend that guests seek info for any and all locations they plan on traveling to. Booking.com is not responsible for the content of public (government) websites. 


Oceania

Australia:

(1) All reservations made for properties in Australia by travelers from outside Australia with check-in dates between March 20, 2020 and May 20, 2021 (inclusive). Travelers from New Zealand are excluded from the Force Majeure conditions from October 16, 2020 onwards.

(2) All reservations made by travelers from Australia for properties outside Australia with check-in dates between March 25, 2020 and May 20, 2021 (inclusive). 

(3) Domestic travel for specific regions is subject to the Force Majeure conditions between March 24, 2020 and April 22, 2021.

Specifics for each region are known by Customer Service agents.


Asia 

Indonesia:

Current Force Majeure conditions:

All reservations made for properties in Indonesia with check-in dates between April 2, 2020 and May 3, 2021 (inclusive). Domestic travel is excluded from the Force Majeure conditions.

Past Force Majeure conditions:

(1) All reservations made for properties in Indonesia by travelers from specific countries with check-in dates between March 20, 2020 and April 1, 2020 (inclusive). Domestic travel is excluded from the Force Majeure conditions.

(2) All reservations made by travelers from Indonesia with check-in dates between April 24, 2020 and July 9, 2020 (inclusive).

(3) Domestic travel is subject to the Force Majeure conditions between April 24, 2020 and July 9, 2020 (inclusive).

(4) Domestic travel for certain regions is subject to the Force Majeure conditions between July 10, 2020 and July 31, 2020 (inclusive).

Note: All countries are known by Customer Service agents.


Europe, Middle East, and Africa

Entry into the European Union and Schengen Zone:

Current Force Majeure conditions:

As of July 1, 2020, the EU Council recommended that EU Member States lift travel restrictions at their external borders for residents of certain countries. EU Member States are not obliged to follow this recommendation and have potentially applied deviating Force Majeure conditions on country, (sub)regional, or city levels.

Past Force Majeure conditions:

All reservations made for properties within the European Union and all 26 Schengen Member States * by travelers from outside this area (worldwide except UK and Ireland) with check-in dates between March 20, 2020 and April 13, 2020, unless the purpose of travel is for specified purposes.

Austria:

Current Force Majeure conditions:

(1) All reservations made for properties in Austria by travelers from certain countries with check-in dates between July 14, 2020 and May 16, 2021 (inclusive). 

(2) Business travel is excluded from the Force Majeure conditions from July 14, 2020 onward.

(3) Domestic travel for leisure purposes is subject to the Force Majeure conditions between November 3, 2020 and May 16, 2021 (inclusive).

Past Force Majeure conditions:

(1) ll reservations made for properties in Austria by travelers from certain countries with check-in dates between June 16, 2020 and July 13, 2020 (inclusive). Domestic travel is excluded from the Force Majeure conditions.

(2) All reservations made for properties in Austria by non-EU** and non-Schengen* with check-in dates between March 16, 2020 and June 15, 2020 (inclusive). Domestic travel for all purposes is subject to the Force Majeure conditions between March 16, 2020 and May 28, 2020 (inclusive).

(3) Domestic travel is excluded from Force Majeure conditions between July 14, 2020 and November 2, 2020 (inclusive).

(4) Certain reservations made by travelers from Tyrol for properties in Germany with check-in dates between February 12, 2021 and March 1, 2021 (inclusive).

Czech Republic:

Current Force Majeure conditions:

All reservations made for properties in Czech Republic by leisure travelers with check-in dates between January 30, 2021 and April 30, 2021 (inclusive).  

Past Force Majeure conditions:

(1) All reservations made for properties in the Czech Republic by all travelers from certain countries with check-in dates between October 22, 2020 and December 12, 2020 (inclusive).

(2) All reservations made for properties in the Czech Republic by leisure travelers from certain countries with check-in dates between October 22, 2020 and December 12, 2020 (inclusive). Domestic travel is subject to the Force Majeure conditions.

(3) Domestic travel is subject to the Force Majeure conditions between October 22, 2020 and November 20, 2020 (inclusive).

Countries are known by CS Agents.

(4) All reservations made for properties in the Czech Republic by travelers from China, Iran, Italy, South Korea, France, Spain, Germany, Switzerland, Norway, Denmark, Netherlands, Sweden, United Kingdom, Belgium, and Austria with check-in dates between March 14, 2020 and April 11, 2020 (inclusive).

(5) All domestic travel is subject to the Force Majeure conditions between March 16, 2020 and March 26, 2020. 

(6) Domestic travel for leisure is subject to the Force Majeure conditions between March 27, 2020 and May 25, 2020 (inclusive).

(7) All reservations made for properties in or by travelers from the Czech Republic with check-in dates between March 16, 2020 and June 14, 2020 (inclusive).

(8) All reservations made for properties in the Czech Republic by travelers from certain countries with check-in dates between June 15, 2020 and October 21, 2020 (inclusive). Domestic travel is excluded from the Force Majeure conditions.

France and French territories:

Current Force Majeure conditions:

Domestic travel for certain regions is subject to the Force Majeure conditions between March 20, 2021 and May 2, 2021 (inclusive). Travelers from lockdown regions need to stay in a perimeter of 10 km and travelers from outside lockdown regions can’t travel to those regions for a stay, only transit is allowed.

Past Force Majeure conditions:

(1) All reservations made for properties in France and the French territories made by travelers from outside these countries, with check-in dates between March 17, 2020 and June 15, 2020 (inclusive), excluding travelers able to travel based on the exceptions made by the French government

(2) All reservations made by travelers from France and the French territories for properties outside these countries with check-in dates between March 17, 2020 and June 15, 2020 (inclusive). 

(3) Domestic travel for all purposes is subject to the Force Majeure conditions between March 17, 2020 and May 11, 2020 (inclusive).

(4) Domestic travel is subject to the Force Majeure conditions between May 12, 2020 and May 28, 2020 (inclusive).

(5) All reservations made for properties in France and the French territories with check-in dates between June 16, 2020 and July 28, 2020 (inclusive). Travelers from certain countries are excluded from the Force Majeure conditions.

(6) All reservations made by travelers from France and the French territories with check-in dates between June 16, 2020 and July 28, 2020 (inclusive). Reservations for certain countries are excluded from the Force Majeure conditions.

(7) Domestic travel is excluded from the Force Majeure conditions between June 16, 2020 and July 28, 2020.

(8) All reservations made for properties in or by travelers from France and the French territories with check-in dates between October 30, 2020 and December 15, 2020 (inclusive). Domestic travel is subject to the Force Majeure conditions.

Germany:

Current Force Majeure conditions:

(1) All reservations made by leisure travelers for certain regions in Germany with check-in dates between April 24, 2021 and May 21, 2021 (inclusive). 

(2) Domestic travel for leisure purposes is included in the Force Majeure conditions in certain regions.

Past Force Majeure conditions:

(1) All reservations made for properties in Germany with check-in dates between March 17, 2020 and June 15, 2020 (inclusive). 

(2) All reservations made for properties in Germany by travelers from certain countries, with check-in dates between June 16, 2020 and November 1, 2020 (inclusive).

(3) Domestic travel for leisure is subject to the Force Majeure conditions; specific start and end dates apply per state. Business travel is excluded.

(4) Domestic travel in certain areas is subject to the Force Majeure conditions between June 16, 2020 and October 19, 2020 (inclusive).

(5) Domestic travel for leisure purposes in certain regions is subject to the Force Majeure conditions between October 20, 2020 and November 1, 2020 (inclusive).

(6) All reservations made for properties in Germany with check-in dates between November 2, 2020 and April 23, 2021 (inclusive).

(7) Business travelers from certain countries are excluded from the Force Majeure conditions. 

(8) Domestic travel for leisure purposes is included in the Force Majeure conditions between November 2, 2020 and April 23, 2021 (inclusive).

(9) Ostseefjord Schlei and Eckernförde are excluded from the Force Majeure conditions between April 19, 2021 and April 23, 2021 (inclusive).

Note: Exact dates and areas are known by Customer Service Agents. 

Greece:

Current Force Majeure conditions:

(1) All reservations made for properties in Greece by travelers from specific countries with check-in dates between June 15, 2020 and May 14, 2021 (inclusive). 

(2) Domestic travel for the entire country is subject to the Force Majeure conditions between November 7, 2020 and May 14, 2021 (inclusive).

Note: All countries are known by Customer Service agents.

Past Force Majeure conditions:

(1) All reservations made for properties in Greece by travelers from non-EU**/EFTA*** countries excluding Switzerland with check-in dates between March 18, 2020 and June 14, 2020 (inclusive). 

(2) All reservations made by travelers from Greece with check-in dates between March 18, 2020 and June 14, 2020 (inclusive). 

(3) All reservations made by travelers from Greece with check-in dates between June 15, 2020 and July 1, 2020 (inclusive). Reservations made for properties in Albania, North Macedonia, and Bulgaria are excluded from the Force Majeure conditions.

(4) Domestic travel is subject to the Force Majeure conditions between March 23, 2020 and May 31, 2020.

(5) Domestic travel is excluded from Force Majeure conditions between July 15, 2020 and November 2, 2020 (inclusive).

(6) Domestic travel for certain regions is subject to the Force Majeure conditions between November 3, 2020 and November 6, 2020 (inclusive).

Ireland:

All reservations made for properties in or by travelers from Ireland with check-in dates between April 12, 2021 and May 10, 2021 (inclusive). Domestic travel is subject to the Force Majeure conditions.

Italy:

Current Force Majeure conditions:

(1) All reservations made for properties in Italy by travelers from certain countries with check-in dates between June 3, 2020 and May 12, 2021 (inclusive). 

(2) All reservations made by travelers from Italy to certain countries with check-in dates between June 3, 2020 and May 12, 2021 (inclusive).

(3) Domestic travel for certain regions is subject to the Force Majeure conditions between November 6, 2020 and May 10, 2021 (inclusive).

(4) Business travel is excluded from the Force Majeure conditions from December 4, 2020 onwards.

Past Force Majeure conditions:

(1) All reservations made for properties in specific areas in Italy or by travelers from these areas with check-in dates between February 23, 2020 and March 9, 2020 (inclusive).

(2) All reservations made for properties in or by travelers from Italy with check-in dates between March 10, 2020 and June 2, 2020 (inclusive).

(3) Domestic travel is subject to the Force Majeure conditions between March 10, 2020 and May 17, 2020 (inclusive).

(4) Domestic travel for leisure travelers from outside the region in which a property is located is subject to the Force Majeure conditions between May 18, 2020 and June 2, 2020 (inclusive).

(5) Domestic travel outside a traveler's own municipality is subject to the Force Majeure conditions on December 25 & 26, 2020 and January 1, 2021.

Jersey (British Crown):

All reservations made for properties in Jersey with check-in dates between March 30, 2020 and July 2, 2020 (inclusive). Domestic travel is excluded from the Force Majeure conditions starting from June 16, 2020 onwards.

Luxembourg:

All reservations made for properties in Luxembourg by travelers from certain countries with check-in dates between March 18, 2020 and September 15, 2020 (inclusive). Domestic travel is excluded from the Force Majeure conditions.

Note: All countries are known by Customer Service agents.

The Netherlands:

Current Force Majeure conditions:

All reservations made for properties in The Netherlands by travelers from certain countries with check-in dates between March 19, 2020 and May 7, 2021 (inclusive). Domestic travel is excluded from the Force Majeure conditions.

Note: All countries are known by Customer Service agents.

Past Force Majeure conditions:

Domestic travel for leisure in the province of Zeeland is subject to the Force Majeure conditions between March 30, 2020 and May 10, 2020 (inclusive).

Norway:

All reservations made for properties in Norway by travelers from certain countries, with check-in dates between March 12, 2021 and May 19, 2021 (inclusive). 

Poland:

All reservations made for properties in Poland with check-in dates between March 27, 2021 and May 7, 2021 (inclusive). Domestic travel is subject to the Force Majeure conditions.

Portugal:

Current Force Majeure conditions:

(1) All reservations made for properties in Portugal by travelers from certain countries and for specific travel purposes, with check-in dates between July 1, 2020 and April 30, 2021 (inclusive). 

Note: Specific countries, areas, and travel purposes are known by CS Agents.

Past Force Majeure conditions:

(1) All reservations made for properties in Portugal by non-EU** citizens (except the UK) or by travelers from Portugal for properties in non-EU** countries (except the UK), with check-in dates between March 19, 2020 and June 30, 2020 (inclusive). 

(2) All reservations made for properties in Portugal by travelers from Italy or by travelers from Portugal for properties in Italy, with check-in dates between March 16, 2020 and June 30, 2020 (inclusive).

(3) All reservations made for properties in Portugal by travelers from Spain or by travelers from Portugal for properties in Spain, with check-in dates between March 16, 2020 and June 30, 2020 (inclusive).

(4) Domestic travel is subject to the Force Majeure conditions between March 22, 2020 and May 3, 2020, between December 31, 2020 and January 3, 2021, and between January 15, 2021 and March 16, 2021 (inclusive).

(5) Domestic travel for certain areas is subject to the Force Majeure conditions between July 1, 2020 and August 1, 2020 (inclusive).

(6) All reservations made for properties in or by travelers from certain regions in Portugal, with check-in dates between October 23, 2020 and November 23, 2020 (inclusive). Domestic travel for those regions is subject to the Force Majeure conditions. (7) All reservations made by travelers from Portugal for properties in certain countries and for specific travel purposes with check-in dates between July 1, 2020 and March 16, 2021 (inclusive). (8) Domestic travel outside a traveler’s own municipality is subject to the Force Majeure conditions on March 20 & 21, 2021, and between March 26, 2021 and April 5, 2021 (inclusive).

Spain:

Current Force Majeure conditions:

(1) All reservations made for properties in Spain (including the Canary and Balearic Islands) by travelers from certain countries with check-in dates between July 4, 2020 and April 30, 2021 (inclusive). 

(2) Domestic travel for certain regions is subject to the Force Majeure conditions between July 15, 2020 and May 9, 2021 (inclusive).

Past Force Majeure conditions:

(1) All reservations made for properties Spain (including the Canary and Balearic Islands) with check-in dates between March 14, 2020 and July 3, 2020 (inclusive), excluding travelers carrying out activities listed in article 7 of the official governmental decree. Domestic travel is subject to the Force Majeure conditions between March 14, 2020 and June 21, 2020 (inclusive).

(2) All reservations made for properties by travelers from Spain (including the Canary and Balearic Islands) with check-in dates between March 14, 2020 and June 21, 2020 (inclusive), excluding travelers carrying out activities listed in article 7 of the official governmental decree.

Sweden:

All reservations made for properties in Sweden by travelers from certain countries, with a check-in dates between February 15, 2021 and May 18, 2021 (inclusive).

Turkey:

(1) All reservations made for properties in Turkey by travelers from Russia, with check-in dates between April 15 and 30, 2021 (inclusive). Domestic travel is excluded from the Force Majeure conditions.

(2) All reservations made by travelers from Turkey to properties in Russia with check-in dates between April 15 and 30, 2021 (inclusive).

United Kingdom:

Current conditions:

Reservations made for properties in or by travelers from the United Kingdom with check-in dates between October 16, 2020 and May 13, 2021 might be subject to Force Majeure. Specific conditions, start, and end dates apply per region and are known by our CS Agents.

Isle of Man:

(1) All reservations made for properties in Isle of Man with check-in date between January 7, 2021 and February 26, 2021 (inclusive). 

(2) Domestic travel is subject to the Force Majeure conditions.

(3) Business travel is excluded from the Force Majeure conditions.

Previous conditions for the entire country and specific regions:

All reservations made for properties in the United Kingdom with check-in dates between March 23, 2020 and June 24, 2020 (inclusive). Domestic travel is subject to the Force Majeure conditions. 

England:

All reservations made for properties in England with check-in dates between June 25, 2020 and July 3, 2020 (inclusive). Domestic travel is subject to the Force Majeure conditions. 

Leicester:

(1) All reservations made for properties in a certain area of Leicester with check-in dates between July 25, 2020 and July 29, 2020 (inclusive).

(2) All reservations made for properties in Leicester with check-in dates between July 4, 2020 and July 24, 2020 (inclusive). 

(3) Domestic travel is included in the Force Majeure conditions.

Scotland:

All reservations made for properties in Scotland with check-in dates between June 25, 2020 and July 2, 2020 (inclusive). Domestic travel is subject to the Force Majeure conditions. 

* Schengen area: Austria, Belgium, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, and Switzerland.

** EU: Austria, Italy, Belgium, Latvia, Bulgaria, Lithuania, Croatia, Luxembourg, Cyprus, Malta, Czechia, Netherlands, Denmark, Poland, Estonia, Portugal, Finland, Romania, France, Slovakia, Germany, Slovenia, Greece, Spain, Hungary, Sweden, and Ireland. Excluding the United Kingdom.

*** EFTA: Iceland, Liechtenstein, Norway, and Switzerland.


North and Latin America

Brazil:

Current conditions:

(1) All reservations made for properties in Brazil by travelers from the United Kingdom with check-in dates between December 25, 2020 and April 30, 2021 (inclusive). 

(2) Domestic travel for certain areas in the state of Minas Gerais is subject to the Force Majeure conditions between March 17, 2021 and April 18, 2021 (inclusive).

(3) Santo Antonio do Pinhal: Specific property types have been made unbookable on Booking.com until April 28, 2021 (inclusive).

Past conditions:

(1) All reservations made for properties in Brazil by travelers from outside Brazil with check-in dates between March 27, 2020 and July 29, 2020 (inclusive). 

(2) Domestic travel for specific regions in Brazil between March 18, 2020 and October 19, 2020 is included in the Force Majeure conditions.

(3) Domestic travel for certain regions is subject to the Force Majeure conditions between January 18, 2021 and February 10, 2021 (inclusive).

Further information on specific areas or locations is as follows:

  • Guaratuba (Parana): Specific property types have been made unbookable on Booking.com until April 30, 2020.
  • Buzios (Rio de Janeiro): Certain properties have been made unbookable on Booking.com until September 13, 2020 (inclusive).
  • Paraty (Rio de Janeiro): All properties have been made unbookable on Booking.com until August 5, 2020 (inclusive).
  • Guararema (Sao Paolo): Specific property types have been made unbookable on Booking.com until September 13, 2020 (inclusive).
  • Olimpia (Sao Paulo): All properties have been made unbookable on Booking.com until July 23, 2020 (inclusive).
  • Santo Antonio do Pinhal (Sao Paulo): Specific property types have been made unbookable on Booking.com until June 15, 2020 (inclusive).
  • Sao Bento do Sapucai (Sao Paulo): Specific property types have been made unbookable on Booking.com until May 30, 2020 (inclusive).
  • Sao Sebastiao (Sao Paulo): Specific property types have been made unbookable on Booking.com until June 28, 2020 (inclusive).
  • Caraguatatuba (Sao Paulo): All properties have been made unbookable on Booking.com until May 10, 2020 (inclusive).
  • Campos do Jordao (Sao Paulo): Specific property types have been made unbookable on Booking.com until May 31, 2020 (inclusive).
  • Cananeia (Sao Paulo): Specific property types have been made unbookable on Booking.com until July 13, 2020 (inclusive).
  • Cunha (Sao Paulo): All properties have been made unbookable on Booking.com until July 23, 2020 (inclusive).
  • Ilhabela (Sao Paulo): All properties have been made unbookable on Booking.com until July 15, 2020 (inclusive).
  • Capitólio (Minas Gerais): All properties have been made unbookable on Booking.com until July 26, 2020 (inclusive). 
  • Goncalves (Minas Gerais): Certain property types have been made unbookable on Booking.com until October 19, 2020 (inclusive).

Specific conditions by region are known by Customer Support agents.

Cuba:

(1) All reservations made for properties in Cuba by all travelers except for Cuban citizens and residents with check-in dates between March 23, 2020 and June 1, 2020 (inclusive).

(2) All reservations made by travelers from Cuba with check-in dates between March 23, 2020 and June 1, 2020 (inclusive).

(3) Domestic travel is excluded from the Force Majeure conditions.

Mexico:

Current Force Majeure conditions:

(1) All reservations made for properties in Mexico with check-in dates between April 2, 2020 and May 31, 2020 (inclusive). 

(2) Domestic travel is subject to the Force Majeure conditions between April 2, 2020 and June 15, 2020 (inclusive).

Further information on specific areas or locations is as follows:

  • San Miguel de Allende (Guanajuato): All reservations made for properties in San Miguel de Allende with check-in dates between June 1, 2020 and July 15, 2020 (inclusive). Properties have been made unbookable and Booking.com will reach out to guests scheduled to arrive in this period to inform them they’re unable to stay as planned and to arrange a solution.

Past Force Majeure conditions:

Properties in Mexico have been made unbookable on Booking.com until May 30, 2020. Booking.com will reach out to guests scheduled to arrive during this period to inform them they can’t stay as planned and to arrange a solution.

United States:

(1) All reservations made for properties in the United States by travelers from all 26 Schengen countries or travelers who have been in the Schengen area* 14 days before entering the US, with check-in dates between March 13, 2020 and May 16, 2021 (inclusive).

(2) All reservations made for properties in the United States by travelers from Ireland and the UK or travelers who have been in these countries 14 days before entering the US, with check-in dates between March 16, 2020 and May 16, 2021 (inclusive). 

(3) All reservations made for properties in the United States by travelers from China or travelers who have been in China 14 days before entering the US, with check-in dates between February 2, 2020 and May 16, 2021 (inclusive). 

(4) All reservations made for properties in the United States by travelers from Iran or travelers who have been in Iran 14 days before entering the US, with check-in dates between March 2, 2020 and May 16, 2021 (inclusive). 

(5) All reservations made for properties in the United States by travelers from Brazil or travelers who have been in Brazil 14 days before entering the US, with check-in dates between May 29, 2020 and May 16, 2021 (inclusive).

(6) All reservations made for properties in the United States by travelers from South Africa or travelers who have been in South Africa 14 days before entering the US, with check-in dates between January 30, 2021 and May 16, 2021 (inclusive). 

(7) All reservations made for properties in the United States by travelers from India, or travelers who have been in India 14 days before entering the US, with a check-in dates between May 4, 2021 and May 16, 2021  (inclusive).

(8) All reservations made for properties in the state of California with check-in dates between December 5, 2020 and February 5, 2021 (inclusive). Reservations of 14 days or more and all reservations made for business purposes are excluded from the Force Majeure conditions.

(9) American citizens, US permanent legal residents and their families are excluded from the travel bans. Domestic travel is excluded from the Force Majeure conditions.


3. Date changes & cancellations process

1. Guests may change the dates of their reservations via our website/app tools or Customer Service, when the new price is equal to or higher than that of the original reservation.

2. If a guest wants to cancel their reservation via our website/app tools, we’ll either connect them with you to arrange the appropriate actions, or we’ll involve Customer Service depending on the payment model you use.

3. If a guest reaches out to your property to request a rescheduling of their reservation, you can handle this request yourself. There’s no need to refer guests to our Customer Service Center. Find info on how to handle these reservations here.

4. If a guest reaches out to your property to request a cancellation, you can handle this request yourself. Find info on how to handle these reservations here.

Make sure your availability on our platform is up-to-date so guests can change their own reservation dates. 


We’ll continue to monitor the situation closely to ensure the safety of all partners and guests. We’ll be updating this communication regularly.

If you have any questions, you can reach us 24/7 via the Extranet inbox.

 

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