Force Majeure update for reservations made during and/or after April 2020
By now—the beginning of April—we can expect that our mutual customers are aware of the risk of further COVID-19 spread, and the risk they’re taking when making new reservations, particularly Non-Refundable and Partially Refundable bookings.
For all new reservations made as of April 6, 2020, we’ll no longer apply Force Majeure conditions for guests seeking to cancel or modify their booking due to the current COVID-19 outbreak. These reservations will be treated like any standard booking, according to our policies and procedures.
|For active reservations made before April 6, 2020, regardless of future check-in date:||For reservations made on or after April 6, 2020:|
|There’s no change. Our Force Majeure procedures—implemented in line with government travel restrictions and based on our contract—still apply.||The COVID-19 Force Majeure procedures that we implemented in line with government travel restrictions do not apply.|
We anticipate more governments around the world will implement binding regulations that restrict the movement of people. Our Force Majeure procedures will apply as normal to any reservations made before April 6, 2020 for any future check-in date where government travel restrictions make it impossible, illegal, or prevent guests from traveling to or staying at the accommodation they booked.
|Our standard procedures apply, including relating to Non-Refundable and Partially Refundable reservations. As such, you’ll be in control of whether, when, and how to refund COVID-19-related guest cancellations for reservations made on or after April 6, 2020, based on the policy chosen by your guest, your individual, legal and governmental situation, as well as mandatory consumer law.|
|We’ll introduce extensive new messaging across our website and app—both pre- and post-booking—to make customers even more aware of the risk they’re taking by booking Non-Refundable or Partially Refundable reservations on or after April 6, 2020.|
Visit our Coronavirus Partner Support page, where you can find quick links to all our guidance and updates.
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