Important information about the coronavirus

Updated 17 minutes ago

Last updated: September 30, 2020

If you’re a guest, visit the guest customer support website.

We advise impacted partners to regularly check this article for further updates.

Important change as of July 21, 2020: (1) The situation around the coronavirus continues to evolve around the world with travel restrictions affecting our customers and partners now often applied on a regional, subregional, or city level. As described on April 6, 2020 (see below), Force Majeure will only apply to bookings made before that date. There may still be a number of reservations made before April 6, 2020 where Force Majeure applies. However, with time, the number of potentially impacted reservations will continue to decrease. (2) To ensure we continue to support our customers and partners in the best way possible and adapt to the current situation where restrictions are much more regional than before, we’ve changed our procedure for handling some of these reservations that are potentially affected by Force Majeure. (3) For some major locations across the world, we’ll continue to specify information related to the applicable Force Majeure conditions in this article. (4) All inquiries for impacted reservations that aren’t mentioned in this article will be handled by our Customer Service agents on a case-by-case basis, in line with our criteria for declaring Force Majeure as described under 1. Conditions of Force Majeure/Forced Circumstances.

Important change as of April 6, 2020: By now—the beginning of April—we can expect that our mutual customers are aware of the risk of further spread of the coronavirus, along with the risk they’re taking when making new reservations, particularly Non-Refundable and Partially Refundable bookings. For all new reservations made as of April 6, 2020, we will no longer apply Force Majeure conditions for guests seeking to cancel or modify their booking due to the coronavirus. These reservations will be treated like any standard booking, according to our policies and procedures. For more info, click here.


Table of contents:

1. Conditions of Force Majeure/Forced Circumstances

2. Reservations where Force Majeure (FM) conditions apply

3. Date changes & cancellations process


1. Conditions of Force Majeure/Forced Circumstances

The safety of our partners and guests is of the utmost importance. Due to official travel advice received from government organizations about the coronavirus (COVID-19), guests are unable to travel to or stay at accommodations located in areas that are severely affected.

In addition, international travel restrictions are in place for travelers who have recently been in areas severely affected by the coronavirus (in most cases, within the last 14 days). These restrictions can include bans on entry, mandatory quarantine on arrival, or the suspension of on-arrival visas.

As a result, to protect the health of our partners and guests from the coronavirus, we have declared Force Majeure/Forced Circumstances (FM).

In addition to the countries or regions mentioned below, FM also covers individual cases where restrictions make it impossible, illegal, or prevent guests from traveling to or staying at the accommodation (in accordance with the applicable General Delivery Terms).

For reservations under FM, we expect partners to respect the inability of guests to stay as intended. We ask that you—to the satisfaction of the guest—arrange

A) new dates for a future stay through Booking.com (different rates may apply), or

B) a voucher issued by the property for a future stay, for the value paid by the guest or a higher amount at your discretion, or

C) a full refund of any prepayments/deposits.

In cases where the reservation is canceled, all commission will be waived.


2. Reservations where Force Majeure (FM) conditions apply

Note: FM policies only apply to cancellations made after the introduction of the relevant travel restrictions.

FM conditions also apply in countries or regions other than those mentioned explicitly below, for example (but not limited to) in some/certain/specific situations where reservations are:

  • by travelers who have been to an area affected by the coronavirus and are prevented from traveling as a result
  • by travelers who have been banned from entering the location they intended to travel to
  • by travelers who face suspension of on-arrival visas
  • made at properties that have closed their doors, either by their own choice or regulatory requirement. Note: The property is responsible for informing impacted guests and fully refunding them for any canceled stays

For guest-facing info regarding travel restrictions, see this page with publicly available links to government websites. Note: If a country or area isn’t specified in the guest-facing page, this doesn’t automatically mean no travel restrictions are in place. We strongly recommend that guests seek info for any and all locations they plan on traveling to. Booking.com is not responsible for the content of public (government) websites.


Oceania

Australia:

(1) All reservations made for properties in Australia by travelers from outside Australia with check-in dates between March 20, 2020 and October 15, 2020 (inclusive).

(2) All reservations made by travelers from Australia for properties outside Australia with check-in dates between March 25, 2020 and October 15, 2020 (inclusive).

(3) Domestic travel for specific regions is subject to the Force Majeure conditions between March 24, 2020 and October 15, 2020.

Specifics for each region are known by Customer Service agents.

Cook Islands:

All reservations made for properties in Cook Islands with check-in dates between March 25, 2020 and October 8, 2020 (inclusive). Domestic travel is excluded from the Force Majeure conditions.

New Zealand:

Current Force Majeure conditions:

(1) All reservations made for properties in New Zealand with check-in dates between March 19, 2020 and October 8, 2020 (inclusive).

Past Force Majeure conditions:

(1) All reservations made by travelers from New Zealand with check-in dates between March 19, 2020 and June 10, 2020 (inclusive).

(2) Domestic travel in New Zealand is subject to the Force Majeure conditions between March 26, 2020 and May 13, 2020 (inclusive).

(3) All reservations made for properties in or by travelers from the Auckland Region between August 12, 2020 and August 30, 2020 (inclusive).


Asia

China (Mainland):

Current Force Majeure conditions:

All reservations made for properties in Mainland China with check-in dates between April 1, 2020 and October 12, 2020 (inclusive), with the exception of residents from Mainland China, Taiwan, Hong Kong, and Macau. Domestic travel is excluded from the Force Majeure conditions.

Past Force Majeure conditions:

All reservations made for properties in or by travelers from Mainland China with check-in dates between January 25, 2020 and March 31, 2020 (inclusive). Domestic travel is excluded from the Force Majeure conditions.

French Polynesia:

All reservations made for properties in French Polynesia with check-in dates between March 18, 2020 and July 14, 2020 (inclusive). Domestic travel is excluded from the Force Majeure conditions.

Hong Kong:

All reservations made for properties in Hong Kong by non-Hong Kong residents and by residents of mainland China, Macau, and Taiwan who have visited a foreign country 14 days before entering Hong Kong, with check-in dates between March 25, 2020 and October 13, 2020 (inclusive). Domestic travel is excluded from the Force Majeure conditions.

Indonesia:

Current Force Majeure conditions:

(1) All reservations made for properties in Indonesia with check-in dates between April 2, 2020 and October 6, 2020 (inclusive). Domestic travel for certain regions is subject to the Force Majeure conditions between July 10, 2020 and July 31, 2020 (inclusive).

Past Force Majeure conditions:

(1) All reservations made for properties in Indonesia by travelers from specific countries with check-in dates between March 20, 2020 and April 1, 2020 (inclusive). Domestic travel is excluded from the Force Majeure conditions.

(2) All reservations made by travelers from Indonesia with check-in dates between April 24, 2020 and July 9, 2020 (inclusive).

(3) Domestic travel is subject to the Force Majeure conditions between April 24, 2020 and July 9, 2020 (inclusive).

Note: All countries are known by Customer Service agents.

Japan:

All reservations made for properties in Japan by travelers from specific countries with check-in dates between March 23, 2020 and September 28, 2020 (inclusive). Domestic travel is excluded from the Force Majeure conditions.

Note: All countries are known by Customer Service agents.

Malaysia:

Current Force Majeure conditions:

All reservations made for properties in or by travelers from Malaysia with check-in dates between March 18, 2020 and October 14, 2020 (inclusive). Malaysian citizens and their families are allowed to enter the country. Domestic travel is excluded from the Force Majeure conditions.

Past Force Majeure conditions:

Domestic travel in Malaysia is subject to the Force Majeure conditions between March 18, 2020 and June 9, 2020 (inclusive).

Maldives:

Current Force Majeure conditions:

All reservations made for properties in the Maldives with check-in dates between April 6, 2020 and July 14, 2020 (inclusive). Domestic travel is excluded from the Force Majeure conditions.

Past Force Majeure conditions:

All reservations made for properties in the Maldives by travelers from certain countries with check-in dates between March 23, 2020 and April 5, 2020 (inclusive).

Note: All countries are known by Customer Service agents.

Philippines:

Current Force Majeure conditions:

(1) All reservations made for properties in the Philippines with check-in dates between March 23, 2020 and October 14, 2020 (inclusive). Domestic travel in certain regions is subject to the Force Majeure conditions; different start and end dates apply.

Note: Specifics per region are known by Customer Service agents.

Past Force Majeure conditions:

(1) All reservations made by travelers from the Philippines with check-in dates between March 23, 2020 and April 13, 2020 (inclusive).

(2) Domestic travel in the Luzon region is subject to the Force Majeure conditions between March 23, 2020 and July 22, 2020 (inclusive).

Singapore:

Current Force Majeure conditions:

All reservations made for properties in Singapore by travelers from all countries except those from New Zealand and Brunei, with check-in dates between September 1, 2020 and October 14, 2020 (inclusive). Domestic travel is excluded from the Force Majeure conditions.

Past Force Majeure conditions:

(1) All reservations made for properties in Singapore by travelers from Italy, France, Spain, or Germany with check-in dates between March 16, 2020 and March 23, 2020 (inclusive).

(2) All reservations made for properties in Singapore with check-in dates between March 24, 2020 and August 31, 2020 (inclusive). Domestic travel is subject to the Force Majeure conditions between April 7, 2020 and July 19, 2020 (inclusive).

Thailand:

All reservations made for properties in Thailand with check-in dates between March 26, 2020 and October 5, 2020 (inclusive). Domestic travel in specific areas is subject to the Force Majeure conditions between March 31, 2020 and June 30, 2020 (inclusive).

Note: All areas are known by Customer Service agents.

Vietnam:

All reservations made for properties in Vietnam with check-in dates between March 22, 2020 and October 6, 2020 (inclusive). Domestic travel is excluded from the Force Majeure conditions.


Europe, Middle East, and Africa

Entry into the European Union and Schengen Zone:

Current Force Majeure conditions:

As of July 1, 2020, the EU Council recommended that EU Member States lift travel restrictions at their external borders for residents of certain countries. EU Member States are not obliged to follow this recommendation and have potentially applied deviating Force Majeure conditions on country, (sub)regional, or city levels.

Past Force Majeure conditions:

All reservations made for properties within the European Union and all 26 Schengen Member States * by travelers from outside this area (worldwide except UK and Ireland) with check-in dates between March 20, 2020 and April 13, 2020, unless the purpose of travel is for specified purposes.

Austria:

Current Force Majeure conditions:

All reservations made for properties in Austria by travelers from certain countries with check-in dates between July 14, 2020 and September 30, 2020 (inclusive). Domestic travel is excluded from the Force Majeure conditions.

Past Force Majeure conditions:

(1) ll reservations made for properties in Austria by travelers from certain countries with check-in dates between June 16, 2020 and July 13, 2020 (inclusive). Domestic travel is excluded from the Force Majeure conditions.

(2) All reservations made for properties in Austria by non-EU** and non-Schengen* with check-in dates between March 16, 2020 and June 15, 2020 (inclusive). Domestic travel for all purposes is subject to the Force Majeure conditions between March 16, 2020 and May 28, 2020 (inclusive).

Belgium:

Current Force Majeure conditions:

(1) All reservations made for properties in Belgium by travelers from certain countries with check-in dates between June 15, 2020 and October 6, 2020 (inclusive).

(2) All reservations made for certain countries by travelers from Belgium with check-in dates between June 15, 2020 and October 6, 2020 (inclusive).

(3) Domestic travel is excluded from the Force Majeure conditions.

Past Force Majeure conditions:

All reservations made for properties in or by travelers from Belgium with check-in dates between March 18, 2020 and June 14, 2020 (inclusive). Domestic travel is subject to the Force Majeure conditions between March 18, 2020 and June 7, 2020 (inclusive).

Bulgaria:

All reservations made for properties in Bulgaria by travelers from Italy, Spain, France, the UK & Northern Ireland, Germany, Netherlands, Switzerland, Austria, Belgium, Iceland, Liechtenstein, and Luxembourg or from non-EU**/EFTA*** countries with check-in dates between March 20, 2020 and May 31, 2020 (inclusive). Domestic travel is subject to the Force Majeure conditions between March 21, 2020 and May 13, 2020 (inclusive).

Croatia:

All reservations made for properties in or by travelers from Croatia with check-in dates between March 19, 2020 and May 18, 2020 (inclusive). Domestic travel is subject to the Force Majeure conditions between March 23, 2020 and May 11, 2020 (inclusive).

Cyprus:

Current Force Majeure conditions:

All reservations made for properties in Norway by travelers from certain countries with check-in dates between June 9, 2020 and October 1, 2020 (inclusive). Domestic travel is excluded from the Force Majeure conditions.

Past Force Majeure conditions:

(1) All reservations made for properties in Cyprus with check-in dates between March 16, 2020 and June 8, 2020 (inclusive).

(2) All reservations made by travelers from Cyprus with check-in dates between March 30, 2020 and June 8, 2020 (inclusive).

(3) Domestic travel is subject to the Force Majeure conditions between March 16, 2020 and June 8, 2020 (inclusive).

Czech Republic:

Current Force Majeure conditions:

All reservations made for properties in the Czech Republic by travelers from certain countries with check-in dates between June 15, 2020 and September 30, 2020 (inclusive). Domestic travel is excluded from the Force Majeure conditions.

Countries are known by CS Agents.

Past Force Majeure conditions:

(1) All reservations made for properties in the Czech Republic by travelers from China, Iran, Italy, South Korea, France, Spain, Germany, Switzerland, Norway, Denmark, Netherlands, Sweden, United Kingdom, Belgium, and Austria with check-in dates between March 14, 2020 and April 11, 2020 (inclusive).

(2) Domestic travel is subject to the Force Majeure conditions between March 16, 2020 and March 26, 2020.

(3) Domestic travel is subject to the Force Majeure conditions between March 27, 2020 and May 25, 2020 (inclusive).

(4) All reservations made for properties in or by travelers from the Czech Republic with check-in dates between March 16, 2020 and June 14, 2020 (inclusive).

Denmark:

Current Force Majeure conditions:

All reservations made for properties in Denmark with check-in dates between July 6, 2020 and October 2, 2020 (inclusive). Travel for certain purposes from certain countries and domestic travel are excluded from the Force Majeure conditions.

Countries and conditions are known by CS Agents.

Past Force Majeure conditions:

(1) All reservations made for properties in Denmark with check-in dates between March 14, 2020 and June 15, 2020 (inclusive).

(2) All reservations made for properties in Denmark with check-in dates between June 16, 2020 and July 5, 2020 (inclusive). Business travel is excluded from the Force Majeure conditions. Travelers from the UK, EU**, and EFTA*** countries are excluded from the Force Majeure conditions. Travelers from Portugal and Sweden are not allowed to enter the country. Domestic travel is excluded from the Force Majeure conditions.

France and French territories:

Current Force Majeure conditions:

(1) All reservations made for properties in France and the French territories with check-in dates between June 16, 2020 and July 28, 2020 (inclusive). Travelers from certain countries are excluded from the Force Majeure conditions.

(2) All reservations made by travelers from France and the French territories with check-in dates between June 16, 2020 and July 28, 2020 (inclusive). Reservations for certain countries are excluded from the Force Majeure conditions.

(3) Domestic travel is excluded from the Force Majeure conditions.

Past Force Majeure conditions:

(1) All reservations made for properties in France and the French territories made by travelers from outside these countries with check-in dates between March 17, 2020 and June 15, 2020 (inclusive), excluding travelers able to travel based on the exceptions made by the French government.

(2) All reservations made by travelers from France and the French territories for properties outside these countries with check-in dates between March 17, 2020 and June 15, 2020 (inclusive).

(3) Domestic travel is subject to the Force Majeure conditions between May 12, 2020 and May 28, 2020 (inclusive).

(4) Domestic travel for all purposes is subject to the Force Majeure conditions between March 17, 2020 and May 11, 2020 (inclusive).

Finland:

Current Force Majeure conditions:

(1) All reservations made for properties in Finland by travelers from certain countries with check-in dates between May 14, 2020 and October 4, 2020 (inclusive).

(2) All reservations made for properties in Finland by leisure travelers from certain countries with check-in dates between May 14, 2020 and October 4, 2020 (inclusive).

Note: Countries are known by Customer Service agents.

Past Force Majeure conditions:

(1) All reservations made for properties in Finland with check-in dates between March 16, 2020 and May 13, 2020 (inclusive). Domestic travel in the Uusimaa region between March 27, 2020 and April 19, 2020 is subject to the Force Majeure conditions.

Germany:

Current Force Majeure conditions:

(1) All reservations made for properties in Germany by travelers from certain countries with check-in dates between June 16, 2020 and October 5, 2020 (inclusive).

(2) Domestic travel in certain areas is subject to the Force Majeure conditions between June 16, 2020 and October 5, 2020 (inclusive).

Past Force Majeure conditions:

(1) All reservations made for properties in Germany with check-in dates between March 17, 2020 and June 15, 2020 (inclusive).

(2) Domestic travel for leisure is subject to the Force Majeure conditions; specific start and end dates apply per state. Business travel is excluded.

Note: Exact dates and areas are known by Customer Service Agents.

Greece:

Current Force Majeure conditions:

All reservations made for properties in Greece by travelers from specific countries with check-in dates between June 15, 2020 and September 30, 2020 (inclusive). Domestic travel is excluded from the Force Majeure conditions.

Note: All countries are known by Customer Service agents.

Past Force Majeure conditions:

(1) All reservations made for properties in Greece by travelers from non-EU**/EFTA*** countries excluding Switzerland with check-in dates between March 18, 2020 and June 14, 2020 (inclusive).

(2) All reservations made by travelers from Greece with check-in dates between March 18, 2020 and June 14, 2020 (inclusive).

(3) All reservations made by travelers from Greece with check-in dates between June 15, 2020 and July 1, 2020 (inclusive). Reservations made for properties in Albania, North Macedonia, and Bulgaria are excluded from the Force Majeure conditions.

(4) Domestic travel is subject to the Force Majeure conditions between March 23, 2020 and May 31, 2020.

Hungary:

Current Force Majeure conditions:

(1) All reservations made for properties in Hungary with check-in dates between March 17, 2020 and October 13, 2020 (inclusive). Travel for certain purposes from certain countries and domestic travel are excluded from the Force Majeure conditions.

Note: Exceptions are known by Customer Service agents.

Past Force Majeure conditions:

(1) All reservations made by travelers from Hungary with check-in dates between April 2, 2020 and May 14, 2020 (inclusive).

(2) Domestic travel is subject to the Force Majeure conditions between March 28, 2020 and May 14, 2020 (inclusive).

(3) Domestic travel for leisure purposes to Budapest and Pest County is subject to the Force Majeure conditions between May 15, 2020 and May 27, 2020 (inclusive).

Iceland:

All reservations made for properties in Iceland by travelers from certain countries with check-in dates between March 20, 2020 and October 14, 2020 (inclusive). Domestic travel is excluded from the Force Majeure conditions.

Note: Countries are known by Customer Service agents.

Ireland:

Current Force Majeure conditions:

Domestic travel for specific regions is subject to the Force Majeure conditions between August 7, 2020 and September 6, 2020 (inclusive).

Past Force Majeure conditions:

All reservations made for properties in or by travelers from Ireland with check-in dates between March 24, 2020 and June 29, 2020 (inclusive). Domestic travel is subject to the Force Majeure conditions.

Israel:

Current Force Majeure conditions:

(1) All reservations made for properties in Israel with check-in dates between March 12, 2020 and October 11, 2020 (inclusive).

(2) All reservations made by travelers from Israel with check-in dates between September 18, 2020 and October 11, 2020 (inclusive).

(3) Domestic travel is subject to the Force Majeure conditions between September 18, 2020 and October 11, 2020 (inclusive).

Past Force Majeure conditions:

(1) Domestic travel is subject to the Force Majeure conditions between March 21, 2020 and April 19, 2020 (inclusive).

(2) Domestic travel is subject to the Force Majeure conditions between April 20, 2020 and May 7, 2020 (inclusive).

Italy:

Current Force Majeure conditions:

(1) All reservations made for properties in Italy by travelers from certain countries with check-in dates between June 3, 2020 and October 7, 2020 (inclusive).

(2) All reservations made by travelers from Italy to certain countries with check-in dates between June 3, 2020 and October 7, 2020 (inclusive).

(3) Domestic travel is excluded from the Force Majeure conditions.

Past Force Majeure conditions:

(1) All reservations made for properties in specific areas in Italy or by travelers from these areas with check-in dates between February 23, 2020 and March 9, 2020 (inclusive).

(2) All reservations made for properties in or by travelers from Italy with check-in dates between March 10, 2020 and June 2, 2020 (inclusive).

(3) Domestic travel is subject to the Force Majeure conditions between March 10, 2020 and May 17, 2020 (inclusive).

(4) Domestic travel for leisure travelers from outside the region in which a property is located is subject to the Force Majeure conditions between May 18, 2020 and June 2, 2020 (inclusive).

Jersey (British Crown):

All reservations made for properties in Jersey with check-in dates between March 30, 2020 and July 2, 2020 (inclusive). Domestic travel is excluded from the Force Majeure conditions starting from June 16, 2020 onwards.

Luxembourg:

All reservations made for properties in Luxembourg by travelers from certain countries with check-in dates between March 18, 2020 and September 15, 2020 (inclusive). Domestic travel is excluded from the Force Majeure conditions.

Note: All countries are known by Customer Service agents.

Malta:

Current Force Majeure conditions:

All reservations made for properties in Malta by travelers from certain countries with check-in dates between July 1, 2020 and October 9, 2020 (inclusive). Domestic travel is excluded from the Force Majeure conditions.

Past Force Majeure conditions:

(1) All reservations made for properties in Malta by travelers from certain countries with check-in dates between March 12, 2020 and March 20, 2020 (inclusive).

(2) All reservations made for properties in or by travelers from Malta with check-in dates between March 21, 2020 and June 30, 2020 (inclusive).

Mauritius:

(1) All reservations made for properties in Mauritius with check-in dates between March 19, 2020 and October 14, 2020 (inclusive).

(2) All reservations made by travelers from Mauritius with check-in dates between March 20, 2020 and October 14, 2020 (inclusive).

(3) Domestic travel in Mauritius is subject to the Force Majeure conditions between March 20, 2020 and June 1, 2020 (inclusive).

Montenegro:

All reservations made for properties in Montenegro with check-in dates between March 15, 2020 and May 18, 2020 (inclusive). Domestic travel is excluded from the Force Majeure conditions.

Morocco:

Current Force Majeure conditions:

(1) All reservations made for properties in Morocco by travelers from certain countries, with check-in dates between September 8, 2020 and October 12, 2020 (inclusive).

(2) All reservations made by travelers from Morocco with check-in dates between March19, 2020 and October 12, 2020 (inclusive).

(3) Domestic travel for certain areas is subject to the Force Majeure conditions between July 1, 2020 and October 10, 2020 (including).

Specific areas are known by Customer Service agents.

Past Force Majeure conditions:

(1) Domestic travel for leisure in Morocco is subject to the Force Majeure conditions between March 19, 2020 and June 30, 2020 (inclusive).

(2) All reservations made for properties in Morocco with check-in dates between March 19, 2020 and September 7, 2020 (inclusive).

Namibia:

Current Force Majeure conditions:

(1) All reservations made for properties in Namibia with check-in dates between March 24, 2020 and August 31, 2020 (inclusive).

(2) Domestic travel for Walvis Bay and Erongo is subject to the Force Majeure conditions between June 2, 2020 and September 21, 2020 (inclusive).

Past Force Majeure conditions:

(1) All reservations made by travelers from Namibia with check-in dates between March 24, 2020 and June 30, 2020 (inclusive).

(2) Domestic travel for the Khomas and Erongo regions is subject to the Force Majeure conditions between March 27, 2020 and May 4, 2020 (inclusive).

The Netherlands:

Current Force Majeure conditions:

All reservations made for properties in The Netherlands by travelers from certain countries with check-in dates between March 19, 2020 and October 6, 2020 (inclusive). Domestic travel is excluded from the Force Majeure conditions.

Note: All countries are known by Customer Service agents.

Past Force Majeure conditions:

Domestic travel for leisure in the province of Zeeland is subject to the Force Majeure conditions between March 30, 2020 and May 10, 2020 (inclusive).

Norway:

Current Force Majeure conditions:

All reservations made for properties in Norway by travelers from certain countries with check-in dates between June 16, 2020 and October 5, 2020 (inclusive). Domestic travel is excluded from the Force Majeure conditions.

Past Force Majeure conditions:

All reservations made for properties in Norway with check-in dates between March 16, 2020 and June 15, 2020 (inclusive).

Poland:

Current Force Majeure conditions:

All reservations made for properties in Poland by travelers from certain countries with check-in dates between June 13, 2020 and September 29, 2020 (inclusive). Domestic travel is excluded from the Force Majeure conditions.

Note: All countries are known by Customer Service agents.

Past Force Majeure conditions:

(1) All reservations made for properties in Poland with check-in dates between March 15, 2020 and June 12, 2020 (inclusive).

(2) Domestic travel is subject to the Force Majeure conditions between March 24, 2020 and April 19, 2020, and on May 2 and 3, 2020. Between April 20, 2020 and May 1, 2020, only domestic travel for leisure is subject.

Portugal:

Current Force Majeure conditions:

(1) All reservations made for properties in Portugal by travelers from certain countries and for specific travel purposes, with check-in dates between July 1, 2020 and September 30, 2020 (inclusive).

(2) All reservations made by travelers from Portugal for properties in certain countries and for specific travel purposes with check-in dates between July 1, 2020 and September 30, 2020 (inclusive).

(3) Domestic travel for certain regions is subject to the Force Majeure conditions between July 1, 2020 and August 1, 2020 (inclusive).

Note: Specific countries, areas, and travel purposes are known by CS Agents.

Past Force Majeure conditions:

(1) All reservations made for properties in Portugal by non-EU** citizens (except the UK) or by travelers from Portugal for properties in non-EU** countries (except the UK), with check-in dates between March 19, 2020 and June 30, 2020 (inclusive).

(2) All reservations made for properties in Portugal by travelers from Italy or by travelers from Portugal for properties in Italy, with check-in dates between March 16, 2020 and June 30, 2020 (inclusive).

(3) All reservations made for properties in Portugal by travelers from Spain or by travelers from Portugal for properties in Spain, with check-in dates between March 16, 2020 and June 30, 2020 (inclusive).

(4) Domestic travel is subject to the Force Majeure conditions between March 22, 2020 and May 3, 2020.

Romania:

All reservations made for properties in Romania by travelers from non-EU**/EFTA*** countries with check-in dates between March 22, 2020 and May 14, 2020 (inclusive). Domestic travel is subject to the Force Majeure conditions.

Russia:

Current Force Majeure conditions:

(1) All reservations made for properties in Russia by travelers from certain countries with check-in dates between August 1, 2020 and October 15, 2020 (inclusive).

(2) All reservations made by travelers from Russia for properties in certain countries with check-in dates between August 1, 2020 and October 15, 2020 (inclusive).

(3) Domestic travel is excluded from the Force Majeure conditions.

Past Force Majeure conditions:

(1) All reservations made for properties in Russia by non-Russian travelers with check-in dates between March 18, 2020 and July 31, 2020 (inclusive).

(2) All reservations made by travelers from Russia for properties outside Russia with check-in dates between March 27, 2020 and July 31, 2020 (inclusive).

(3) Domestic travel is subject to the Force Majeure conditions between April 6, 2020 and May 12, 2020 (inclusive).

(4) Domestic travel for specific regions is subject to the Force Majeure conditions between May 1, 2020 and July 1, 2020 (inclusive).

Specific conditions for each region are known by Customer Service agents.

Seychelles:

Current Force Majeure conditions:

All reservations made for properties in Seychelles by travelers from certain countries, with check-in dates between August 31, 2020 and October 14, 2020 (inclusive). Domestic travel is excluded from the Force Majeure conditions as of May 5, 2020.

Past Force Majeure conditions:

(1) All reservations made by travelers from specific countries for properties in Seychelles, with check-in dates between March 23, 2020 and April 23, 2020 (inclusive).

(2) All reservations made by travelers from Seychelles with check-in dates between April 24, 2020 and July 6, 2020 (inclusive).

(3) Domestic travel is subject to the Force Majeure conditions between April 9, 2020 and May 4, 2020 (inclusive).

(4) All reservations made for properties in Seychelles with check-in dates between April 24, 2020 and July 31, 2020 (inclusive).

Note: Countries are known by Customer Service agents.

Slovakia:

Current Force Majeure conditions:

All reservations made for properties in Slovakia by travelers from certain countries with check-in dates between June 16, 2020 and September 9, 2020 (inclusive). Domestic travel is excluded from the Force Majeure conditions.

Past Force Majeure conditions:

(1) All reservations made for properties in Slovakia with check-in dates between March 13, 2020 and June 15, 2020 (inclusive). Domestic travel is excluded from the Force Majeure conditions from May 7, 2020 onwards.

(2) Domestic travel is subject to the Force Majeure conditions between March 16, 2020 and May 6, 2020 (inclusive).

Slovenia:

All reservations made for properties in or by travelers from Slovenia with check-in dates between March 16, 2020 and April 30, 2020 (inclusive). Domestic travel is subject to the Force Majeure conditions.

South Africa:

Current Force Majeure conditions:

All reservations made for properties in South Africa with check-in dates between March 26, 2020 and September 30, 2020 (inclusive).

Past Force Majeure conditions:

(1) Domestic leisure travel to a province other than where the traveler lives is subject to the Force Majeure conditions between July 31, 2020 and August 16, 2020 (inclusive).

(2) Domestic travel is subject to the Force Majeure conditions between March 26, 2020 and July 30, 2020 (inclusive).

Spain:

Current Force Majeure conditions:

(1) All reservations made for properties in Spain (including the Canary and Balearic Islands) by travelers from certain countries with check-in dates between July 4, 2020 and September 30, 2020 (inclusive).

(2) Domestic travel for certain regions is subject to the Force Majeure conditions between July 15, 2020 and October 10, 2020 (inclusive).

Past Force Majeure conditions:

(1) All reservations made for properties Spain (including the Canary and Balearic Islands) with check-in dates between March 14, 2020 and July 3, 2020 (inclusive), excluding travelers carrying out activities listed in article 7 of the official governmental decree. Domestic travel is subject to the Force Majeure conditions between March 14, 2020 and June 21, 2020 (inclusive).

(2) All reservations made for properties by travelers from Spain (including the Canary and Balearic Islands) with check-in dates between March 14, 2020 and June 21, 2020 (inclusive), excluding travelers carrying out activities listed in article 7 of the official governmental decree.

Sweden:

Current Force Majeure conditions:

All reservations made for properties in Sweden by travelers from certain countries with check-in dates between July 4, 2020 and October 12, 2020 (inclusive). Domestic travel is excluded from the Force Majeure conditions.

Past Force Majeure conditions:

(1) All reservations made for properties in Sweden by travelers from non-EU**/EFTA*** countries with check-in dates between March 19, 2020 and May 15, 2020 (inclusive). Domestic travel is excluded from the Force Majeure conditions.

(2) All reservations made for properties in Sweden by travelers from non-EU**/non-EFTA*** countries and not from the United Kingdom with check-in dates between May 16, 2020 and July 3, 2020 (inclusive). Domestic travel is excluded from the Force Majeure conditions.

Switzerland:

Current Force Majeure conditions:

All reservations made for properties in Switzerland by travelers from certain countries with check-in dates between June 15, 2020 and October 14, 2020 (inclusive). Domestic travel is excluded from the Force Majeure conditions.

Past Force Majeure conditions:

(1) All reservations made for properties in Switzerland by all travelers except those from Switzerland and Liechtenstein with check-in dates between March 26, 2020 and June 14, 2020 (inclusive). Domestic travel is excluded from the Force Majeure conditions.

(2) All reservations made for properties in Switzerland by travelers from Italy, Germany, France, Austria, Spain, and by travelers from states outside of EU**/EFTA*** with check-in dates between March 19, 2020 and April 14, 2020 (inclusive).

Turkey:

Current Force Majeure conditions:

All reservations made for properties in or by travelers from Turkey with check-in dates between March 27, 2020 and May 26, 2020 (inclusive). Domestic travel is subject to the Force Majeure conditions between April 4, 2020 and May 26, 2020 (inclusive).

Past Force Majeure conditions:

(1) All reservations made by travelers from Turkey for properties in China, South Korea, Iran, Italy, Germany, France, Spain, Norway, Denmark, Austria, Sweden, Belgium, or the Netherlands with check-in dates between March 14, 2020 and April 17, 2020 (inclusive).

(2) All reservations made for properties in Turkey by travelers from China, South Korea, Iran, Italy, Germany, France, Spain, Norway, Denmark, Austria, Sweden, Belgium, or the Netherlands with check-in dates between March 14, 2020 and April 24, 2020 (inclusive). Domestic travel is excluded from the Force Majeure conditions.

United Arab Emirates:

Current Force Majeure conditions:

(1) All reservations made for properties in UAE with check-in dates between March 19, 2020 and July 7, 2020 (inclusive).

(2) All reservations made by travelers from UAE with check-in dates between March 18, 2020 and July 7, 2020 (inclusive).

(3) Domestic travel is excluded from the Force Majeure conditions.

(4) Domestic travel for Abu Dhabi Emirate is subject to the Force Majeure conditions between June 2, 2020 and July 21, 2020 (inclusive).

Past Force Majeure conditions:

Domestic travel is subject to the Force Majeure conditions between March 23, 2020 and April 30, 2020 (inclusive).

United Kingdom:

All reservations made for properties in the United Kingdom with check-in dates between March 23, 2020 and June 24, 2020 (inclusive). Domestic travel is subject to the Force Majeure conditions.

Further information on specific areas as follows:

  • England: All reservations made for properties in England with check-in dates between June 25, 2020 and July 3, 2020 (inclusive). Domestic travel is subject to the Force Majeure conditions.
  • Leicester:
    • All reservations made for properties in a certain area of Leicester with check-in dates between July 25, 2020 and July 29, 2020 (inclusive).
    • All reservations made for properties in Leicester with check-in dates between July 4, 2020 and July 24, 2020 (inclusive).
    • Domestic travel is subject to the Force Majeure conditions.
  • Scotland: All reservations made for properties in Scotland with check-in dates between June 25, 2020 and July 2, 2020 (inclusive). Domestic travel is subject to the Force Majeure conditions.
  • Wales: All reservations made for properties in Wales with check-in dates between June 25, 2020 and July 12, 2020 (inclusive). Domestic travel is subject to the Force Majeure conditions.

* Schengen area: Austria, Belgium, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, and Switzerland.

** EU: Austria, Italy, Belgium, Latvia, Bulgaria, Lithuania, Croatia, Luxembourg, Cyprus, Malta, Czechia, Netherlands, Denmark, Poland, Estonia, Portugal, Finland, Romania, France, Slovakia, Germany, Slovenia, Greece, Spain, Hungary, Sweden, and Ireland. Excluding the United Kingdom.

*** EFTA: Iceland, Liechtenstein, Norway, and Switzerland.


North and Latin America

Argentina:

Current Force Majeure conditions:

(1) All reservations made for properties in Argentina with check-in between March 16, 2020 and October 11, 2020 (inclusive).

(2) All reservations made by travelers from Argentina with check-in dates between March 16, 2020 and October 11, 2020 (inclusive).

(3) Domestic travel for certain regions is subject to the Force Majeure conditions between July 21, 2020 and October 11, 2020 (inclusive).

Past Force Majeure conditions:

Domestic travel is subject to the Force Majeure conditions between March 16, 2020 and July 20, 2020 (inclusive).

Brazil:

All reservations made for properties in Brazil by travelers from outside Brazil with check-in dates between March 27, 2020 and July 29, 2020 (inclusive). Domestic travel for specific regions in Brazil between March 18, 2020 and September 28, 2020 is included in the Force Majeure conditions.

Further information on specific areas or locations is as follows:

  • Guaratuba (Parana): Specific property types have been made unbookable on Booking.com until April 30, 2020.
  • Buzios (Rio de Janeiro): Certain properties have been made unbookable on Booking.com until September 13, 2020 (inclusive).
  • Paraty (Rio de Janeiro): All properties have been made unbookable on Booking.com until August 5, 2020 (inclusive).
  • Guararema (Sao Paolo): Specific property types have been made unbookable on Booking.com until September 13, 2020 (inclusive).
  • Olimpia (Sao Paulo): All properties have been made unbookable on Booking.com until July 23, 2020 (inclusive).
  • Santo Antonio do Pinhal (Sao Paulo): Specific property types have been made unbookable on Booking.com until June 15, 2020 (inclusive).
  • Sao Bento do Sapucai (Sao Paulo): Specific property types have been made unbookable on Booking.com until May 30, 2020 (inclusive).
  • Sao Sebastiao (Sao Paulo): Specific property types have been made unbookable on Booking.com until June 28, 2020 (inclusive).
  • Caraguatatuba (Sao Paulo): All properties have been made unbookable on Booking.com until May 10, 2020 (inclusive).
  • Campos do Jordao (Sao Paulo): Specific property types have been made unbookable on Booking.com until May 31, 2020 (inclusive).
  • Cananeia (Sao Paulo): Specific property types have been made unbookable on Booking.com until July 13, 2020 (inclusive). Cunha (Sao Paulo): All properties have been made unbookable on Booking.com until July 23, 2020 (inclusive).
  • Ilhabela (Sao Paulo): All properties have been made unbookable on Booking.com until July 15, 2020 (inclusive).
  • Capitólio (Minas Gerais): All properties have been made unbookable on Booking.com until July 26, 2020 (inclusive).
  • Goncalves (Minas Gerais): Certain property types have been made unbookable on Booking.com until September 28, 2020 (inclusive).

Specific conditions by region are known by Customer Support agents.

Canada:

All reservations made for properties in Canada by all travelers except those from Canada and USA with check-in dates between March 21, 2020 and September 30, 2020 (inclusive). Domestic travel is excluded from the Force Majeure conditions.

Further information on specific areas or locations is as follows:

  • Province of Québec: (1) All reservations made for certain property types in Québec with check-in dates between March 27, 2020 and May 4, 2020. (2) All reservations made for properties in or by travelers from specific regions in Quebec, with check-in dates between March 27, 2020 and April 16, 2020 (included). (3) Domestic travel is included in the Force Majeure conditions. Note: Regions and property types are known by CS Agents.

Chile:

Current Force Majeure conditions:

All reservations made for properties in or by travelers from Chile with check-in dates between March 19, 2020 and September 30, 2020 (inclusive). Domestic travel for certain areas is subject to the Force Majeure conditions between July 29, 2020 and September 30, 2020 (inclusive).

Past Force Majeure conditions:

Domestic travel is subject to the Force Majeure conditions between March 19, 2020 and July 28, 2020 (inclusive).

Colombia:

All reservations made for properties in or by travelers from Colombia with check-in dates between March 16, 2020 and October 1, 2020 (inclusive). Domestic travel is subject to the Force Majeure conditions between March 23, 2020 and August 30, 2020 (inclusive).

Cuba:

(1) All reservations made for properties in Cuba by all travelers except for Cuban citizens and residents with check-in dates between March 23, 2020 and June 1, 2020 (inclusive).

(2) All reservations made by travelers from Cuba with check-in dates between March 23, 2020 and June 1, 2020 (inclusive).

(3) Domestic travel is excluded from the Force Majeure conditions.

Mexico:

Current Force Majeure conditions:

(1) All reservations made for properties in Mexico with check-in dates between April 2, 2020 and May 31, 2020 (inclusive).

(2) Domestic travel is subject to the Force Majeure conditions between April 2, 2020 and June 15, 2020 (inclusive).

Further information on specific areas or locations is as follows:

  • San Miguel de Allende (Guanajuato): All reservations made for properties in San Miguel de Allende with check-in dates between June 1, 2020 and July 15, 2020 (inclusive). Properties have been made unbookable and Booking.com will reach out to guests scheduled to arrive in this period to inform them they’re unable to stay as planned and to arrange a solution.

Past Force Majeure conditions:

Properties in Mexico have been made unbookable on Booking.com until May 30, 2020. Booking.com will reach out to guests scheduled to arrive during this period to inform them they can’t stay as planned and to arrange a solution.

United States:

(1) All reservations made for properties in the United States by travelers from all 26 Schengen countries or travelers who have been in the Schengen area* 14 days before entering the US, with check-in dates between March 13, 2020 and October 9, 2020 (inclusive).

(2) All reservations made for properties in the United States by travelers from Ireland and the UK or travelers who have been in these countries 14 days before entering the US, with check-in dates between March 16, 2020 and October 9, 2020 (inclusive).

(3) All reservations made for properties in the United States by travelers from China or travelers who have been in China 14 days before entering the US, with check-in dates between February 2, 2020 and October 9, 2020 (inclusive).

(4) All reservations made for properties in the United States by travelers from Iran or travelers who have been in Iran 14 days before entering the US, with check-in dates between March 2, 2020 and October 9, 2020 (inclusive).

(5) All reservations made for properties in the United States by travelers from Brazil or travelers who have been in Brazil 14 days before entering the US, with check-in dates between May 29, 2020 and October 9, 2020 (inclusive).

(6) American citizens, US permanent legal residents, and their families are excluded from the travel ban. Domestic travel is excluded from the Force Majeure conditions.

Past Force Majeure conditions:

Further information on specific areas or locations is as follows:

  • Asheville, North Carolina: All reservations made for properties in Asheville with check-in dates between March 26, 2020 and May 8, 2020 (inclusive). Domestic travel is subject to the Force Majeure conditions.
  • Lincoln County, North Carolina: All reservations made for properties in Lincoln County with check-in dates between March 25, 2020 and May 31, 2020 (inclusive). Domestic travel is subject to the Force Majeure conditions.
  • Isle of Palms, South Carolina: All reservations made for properties in Isle of Palms with check-in dates between March 26, 2020 and May 12, 2020 (inclusive). Domestic travel is subject to the Force Majeure conditions.
  • Myrtle Beach, South Carolina: All reservations made for properties in Myrtle Beach with check-in dates between March 28, 2020 and April 30, 2020 (including).
  • North Myrtle Beach, South Carolina: All reservations made for properties in North Myrtle Beach with check-in dates between March 27, 2020 and April 30, 2020 (inclusive).
  • Florida Keys, Florida: All reservations made for properties in a specific area in the Florida Keys with check-in dates between March 22, 2020 and April 30, 2020 (inclusive). Domestic travel is subject to the Force Majeure conditions.
  • Sanibel, Florida: All reservations made for properties in Sanibel with check-in dates between March 28, 2020 and May 15, 2020 (inclusive). Domestic travel is subject to the Force Majeure conditions for this area.
  • Miami Beach (specific area), Florida: All reservations made for properties in a specific area of Miami Beach with check-in dates between March 22, 2020 and May 7, 2020 (inclusive). Domestic travel is subject to the Force Majeure conditions for this area. Note: The area is known by Customer Service agents.
  • Fort Myers, Florida: All reservations made for properties in Fort Myers with check-in dates between March 30, 2020 and June 28, 2020 (inclusive).
  • State of Florida: Some reservations made for certain property types in the State of Florida with check-in dates between March 28, 2020 and May 18, 2020 (inclusive). Note: Property types are known by Customer Service Agents.
  • Clatsop County, Oregon: All reservations made for properties in a specific area of Clatsop County with check-in dates between March 23, 2020 and May 31, 2020 (inclusive). Domestic travel is subject to the Force Majeure conditions.
  • Hood River, Oregon: All reservations made for properties in River Hood with check-in dates between March 25, 2020 and April 30, 2020 (inclusive). Domestic travel is subject to the Force Majeure conditions.
  • Tillamook, Oregon: All reservations made for properties in Tillamook with check-in dates between March 23, 2020 and May 15, 2020 (inclusive). Domestic travel is subject to the Force Majeure conditions.
  • Mono County, California: All reservations made for properties in a specific area of Mono County with check-in dates between March 23, 2020 and May 31, 2020 (inclusive). Domestic travel is subject to the Force Majeure conditions.
  • Napa County, California: All reservations made for properties in Napa County with check-in dates between March 21, 2020 and April 30, 2020 (inclusive). Domestic travel is subject to the Force Majeure conditions.
  • Palm Springs, California: All reservations made for properties in Palm Springs with check-in dates between March 24, 2020 and May 31, 2020 (inclusive). Domestic travel is subject to the Force Majeure conditions.
  • Sonoma County, California: All reservations made for properties in a specific area in Sonoma County with check-in dates between April 1, 2020 and May 3, 2020 (inclusive). Domestic travel is subject to the Force Majeure conditions.
  • Rancho Mirage, California: All reservations made for properties in Rancho Mirage with check-in dates between March 23, 2020 and June 30, 2020 (inclusive). Domestic travel is subject to the Force Majeure conditions.
  • Chaffee County, Colorado: All reservations made for properties in Chaffee County with check-in dates between March 18, 2020 and June 1, 2020 (inclusive). Domestic travel is subject to the Force Majeure conditions.
  • San Miguel County, Colorado: All reservations made for properties in a specific area of San Miguel County with check-in dates between March 19, 2020 and May 31, 2020 (inclusive). Domestic travel is subject to the Force Majeure conditions.
  • Summit County, Colorado: All reservations made for properties in a specific area of Summit County with check-in dates between March 17, 2020 and May 31, 2020 (inclusive). Domestic travel is subject to the Force Majeure conditions.
  • Glenwood Springs, Colorado: All reservations made for properties in a specific area in Glenwood Springs with a check-in dates between April 6, 2020 and May 7, 2020 (inclusive). Domestic travel is subject to the Force Majeure conditions.
  • Pitkin County, Colorado: Reservations made for specific areas in Pitkin County with check-in dates between March 23, 2020 and May 27, 2020 (inclusive). Domestic travel is subject to the Force Majeure conditions.
  • Estes Park, Colorado: All reservations made for properties in Estes Park with check-in dates between March 23, 2020 and April 26, 2020 (inclusive). Domestic travel is subject to the Force Majeure conditions.
  • Routt County, Colorado: All reservations made for properties in Routt County with check-in dates between March 24, 2020 and May 31, 2020 (inclusive). Domestic travel is subject to the Force Majeure conditions.
  • Grand County, Colorado: All reservations made for properties in Grand County with check-in dates between March 16, 2020 and May 21, 2020 (inclusive). Domestic travel is subject to the Force Majeure conditions for this county.
  • State of Vermont: All reservations made for properties in Vermont with check-in dates between March 30, 2020 and May 22, 2020 (inclusive). Domestic travel is subject to the Force Majeure conditions. Properties have been made unbookable on Booking.com until May 24, 2020.
  • State of Massachusetts: All reservations made for properties in Massachusetts with check-in dates between March 31, 2020 and May 18, 2020 (inclusive). Domestic travel is subject to the Force Majeure conditions for this state.
  • Ocean Shores, Washington: All reservations made for properties in Ocean Shores with check-in dates between March 27, 2020 and May 18, 2020 (inclusive). Domestic travel is subject to the Force Majeure conditions.
  • State of Maine: All reservations made for properties in Maine with check-in dates between April 5, 2020 and May 31, 2020 (inclusive). Domestic travel is subject to the Force Majeure conditions. Properties have been made unbookable on Booking.com until May 31, 2020.
  • State of New Hampshire: All reservations made for properties in New Hampshire with check-in dates between April 5, 2020 and May 15, 2020 (inclusive). Domestic travel is subject to the Force Majeure conditions. Properties except for campgrounds have been made unbookable on Booking.com until May 15, 2020.

3. Date changes & cancellations process

1. Guests may change the dates of their reservations via our website/app tools or Customer Service, when the new price is equal to or higher than that of the original reservation.

2. If a guest wants to cancel their reservation via our website/app tools, we’ll either connect them with you to arrange the appropriate actions, or we’ll involve Customer Service depending on the payment model you use.

3. If a guest reaches out to your property to request a rescheduling of their reservation, you can handle this request yourself. There’s no need to refer guests to our Customer Service Center. Find info on how to handle these reservations here.

4. If a guest reaches out to your property to request a cancellation, you can handle this request yourself. Find info on how to handle these reservations here.

Make sure your availability on our platform is up-to-date so guests can change their own reservation dates.


We’ll continue to monitor the situation closely to ensure the safety of all partners and guests. We’ll be updating this communication regularly.

If you have any questions, you can reach us 24/7 via the Extranet inbox.

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