Information regarding the Coronavirus

Information for guests: Click here  ||  Information for partners: Click here 

Important information about the coronavirus

Updated 20 hours ago

Last updated: April 8, 2020

If you’re a guest, please visit the guest customer support website.

We advise impacted partners to check this article regularly for further updates.

Important change as of April 6, 2020: By now—the beginning of April—we can expect that our mutual customers are aware of the risk of further COVID-19 spread, along with the risk they’re taking when making new reservations, particularly Non-Refundable and Partially Refundable bookings. For all new reservations made as of April 6, 2020, we’ll no longer apply Force Majeure conditions for guests seeking to cancel or modify their booking due to the current COVID-19 outbreak. These reservations will be treated like any standard booking, according to our policies and procedures. For more info, click here.


Table of contents:

1. Conditions of Force Majeure/Forced Circumstances

2. Reservations where Force Majeure (FM) conditions apply

3. Date changes & cancellations process


1. Conditions of Force Majeure/Forced Circumstances

The safety of our partners and guests is of the utmost importance. Due to official travel advice received from government organizations about the coronavirus (COVID-19), guests are unable to travel to or stay at accommodations located in areas that are severely affected.

In addition, international travel restrictions are in place on travelers who have recently been in areas severely affected by the coronavirus (in most cases, within the last 14 days). These restrictions can include bans on entry, mandatory quarantine on arrival, or the suspension of on-arrival visas.

As a result, to protect the health of our partners and guests from the coronavirus, we have declared Force Majeure/Forced Circumstances (FM).

In addition to the countries or regions mentioned below, FM also covers individual cases where restrictions make it impossible, illegal, or prevent guests from traveling to or staying at the accommodation (in accordance with the applicable General Delivery Terms).

For reservations under FM, we expect partners to respect the inability of guests to stay as intended. We ask that you—to the satisfaction of the guest—arrange

A) new dates for a future stay through Booking.com (different rates may apply), or

B) a voucher issued by the property for a future stay, for the value paid by the guest or a higher amount at your discretion, or

C) a full refund of any prepayments/deposits.

In cases where the reservation is canceled, all commission will be waived.


2. Reservations where Force Majeure (FM) conditions apply

Note: FM policies only apply to cancellations made after the introduction of the relevant travel restrictions.

FM conditions also apply in countries or regions other than those mentioned explicitly below, for example (but not limited to) in some/certain/specific situations where reservations are:

  • by travelers who have been to an area affected by the coronavirus and are prevented from traveling as a result
  • by travelers who have been banned from entering the country they intended to travel to
  • by travelers who face suspension of on-arrival visas
  • made at properties that have closed their doors, either by their own choice or regulatory requirement. Note: The property is responsible for informing impacted guests and fully refunding them for any canceled stays

Oceania

Australia:

(1) All reservations made for properties in Australia with check-in dates between March 20, 2020 and April 21, 2020 (inclusive).

(2) All reservations made for properties in or by travelers from Australia with check-in dates between March 25, 2020 and April 21, 2020 (inclusive). Domestic travel in Tasmania is subject to the Force Majeure conditions between March 25, 2020 and April 20, 2020.

(3) Domestic travel in Queensland, Victoria, New South Wales, Northern Territory, and Western Australia is subject to the Force Majeure conditions between April 7, 2020 and April 20, 2020.

French Polynesia:

All reservations made for properties in French Polynesia with check-in dates between March 23, 2020 and April 5, 2020 (inclusive). Domestic travel is excluded from the Force Majeure conditions.

New Caledonia:

All reservations made for properties in New Caledonia with check-in dates between March 24, 2020 and April 20, 2020 (inclusive). Domestic travel is excluded from the Force Majeure conditions.

New Zealand:

All reservations made for properties in or by travelers from New Zealand with check-in dates between March 19, 2020 and April 22, 2020 (inclusive). Exceptions are made for citizens of Samoa and Tonga, under essential travel conditions. Domestic travel in New Zealand is subject to the Force Majeure conditions.

Vanuatu:

All reservations made for properties in Vanuatu with check-in dates between March 24, 2020 and April 20, 2020 (inclusive). Domestic travel is excluded from the Force Majeure conditions.


Asia

Brunei:

All reservations made for properties in or by travelers from Brunei with check-in dates between March 24, 2020 and April 20, 2020 (inclusive). Domestic travel is excluded from the Force Majeure conditions.

Cambodia:

All reservations made for properties in Cambodia by travelers from the United States, France, Germany, Italy, and Spain with check-in dates between March 23, 2020 and April 15, 2020 (inclusive). Domestic travel is excluded from the Force Majeure conditions.

China (Mainland):

All reservations made for properties in or by travelers from Mainland China with check-in dates between April 1, 2020 and April 14, 2020 (inclusive), with the exception of residents from Taiwan, Hong Kong, and Macau. Domestic travel is excluded from the Force Majeure conditions.

Hong Kong:

All reservations made for properties in Hong Kong by non-Hong Kong residents and by residents of mainland China, Macau, and Taiwan who have visited a foreign country 14 days prior to entering Hong Kong, with check-in dates between March 25, 2020 and April 21, 2020 (inclusive). Domestic travel is excluded from the Force Majeure conditions.

India:

All reservations made for properties in or by travelers from India with check-in dates between March 13, 2020 and Wednesday, April 15, 2020 (inclusive). Domestic travel in India is subject to the Force Majeure conditions.

Indonesia:

All reservations made for properties in Indonesia with check-in dates between March 20, 2020 and April 16, 2020 (inclusive). Domestic travel is excluded from the Force Majeure conditions.

Japan:

All reservations made for properties in Japan by travelers from specific countries in Asia, Europe, North America, Latin America, Oceania, Middle East, and Africa, with check-in dates between March 23, 2020 and April 16, 2020 (inclusive). Domestic travel is excluded from the Force Majeure conditions.

Note: All countries are known by Customer Service agents.

Laos:

All reservations made for properties in or by travelers from Laos with check-in dates between March 30, 2020 and April 19, 2020 (inclusive). Domestic travel in Laos is subject to the Force Majeure conditions.

Macau:

All reservations made for properties in Macau by non-Macau residents, and by residents of mainland China, Hong Kong, and Taiwan who have visited a foreign country 14 days prior to entering Macau, with check-in dates between March 24, 2020 and April 20, 2020 (inclusive). Domestic travel is excluded from the Force Majeure conditions.

Malaysia:

All reservations made for properties in or by travelers from Malaysia with check-in dates between March 18, 2020 and April 14, 2020 (inclusive). Malaysian citizens and their families are allowed to enter the country. Domestic travel in Malaysia is subject to the Force Majeure conditions.

Maldives:

All reservations made for properties in the Maldives by travelers from mainland China, Iran, South Korea (certain regions only), Italy, Bangladesh, Spain, Ile-de-France, Grand Est of France, Germany (certain regions only), Malaysia, United Kingdom, and Sri Lanka, with check-in dates between March 23, 2020 and April 5, 2020 (inclusive). Domestic travel is excluded from the Force Majeure conditions.

Note: All regions are known by Customer Service agents.

Myanmar:

All reservations made for properties in Myanmar with check-in dates between March 30, 2020 and April 30, 2020 (inclusive). Domestic travel is excluded from the Force Majeure conditions.

Philippines:

All reservations made for properties in or by travelers from the Philippines with check-in dates between March 23, 2020 and April 13, 2020 (inclusive). Domestic travel in the Luzon Region of the Philippines is subject to the Force Majeure conditions.

Singapore:

All reservations made for properties in Singapore with check-in dates between March 24, 2020, and May 4, 2020 (inclusive). Domestic travel is subject to the Force Majeure conditions between April 7, 2020 and May 4, 2020 (inclusive).

Taiwan:

All reservations made for properties in Taiwan with check-in dates between March 23, 2020 and April 19, 2020 (inclusive). Domestic travel is excluded from the Force Majeure conditions.

Thailand:

All reservations made for properties in Thailand with check-in dates between March 26, 2020 and April 30, 2020 (inclusive). Domestic travel in specific areas is subject to the Force Majeure conditions between March 31, 2020 and April 30, 2020 (inclusive).

Note: All areas are known by Customer Service agents.

Vietnam:

All reservations made for properties in Vietnam with check-in dates between April 3, 2020 and April 16, 2020 (inclusive). Domestic travel is excluded from the Force Majeure conditions.


Europe, Middle East, and Africa

Entry into the European Union and Schengen Zone:

All reservations made for properties within the European Union and all 26 Schengen Member States *) by travelers from outside this area (worldwide except UK and Ireland) with check-in dates between March 20, 2020 and April 13, 2020, unless the purpose of travel is for specified purposes.

Austria:

All reservations made for properties in Austria by non-EU**, non-Schengen*, and UK citizens with check-in dates between March 16, 2020 and April 13, 2020 (inclusive). Domestic travel is subject to the Force Majeure conditions.

Belgium:

All reservations made for properties in or by travelers from Belgium with check-in dates between March 18, 2020 and April 19, 2020 (inclusive). Domestic travel is subject to the Force Majeure conditions.

Cape Verde:

(1) All reservations made for properties in Cape Verde by travelers from Italy with check-in dates between February 27, 2020 and April 30, 2020 (inclusive).

(2) All reservations made for properties in Cape Verde by travelers from Germany, Austria, Belgium, Denmark, Slovakia, Spain, Finland, France, Hungary, Ireland, Iceland, Luxembourg, Norway, Netherlands, Poland, Portugal, the UK, Czech Republic, Romania, Sweden, Switzerland, Morocco, Senegal, Nigeria, Brazil, and the US with check-in dates between March 19, 2020 and April 9, 2020 (inclusive).

(3) All reservations made for properties in or by travelers from Cape Verde with check-in dates between March 29, 2020 and April 17, 2020 (inclusive). Domestic travel is subject to the Force Majeure conditions.

Croatia:

All reservations made for properties in or by travelers from Croatia with check-in dates between March 19, 2020 and April 18, 2020 (inclusive). Domestic travel is subject to the Force Majeure conditions between March 23, 2020 and April 18, 2020 (inclusive).

Cyprus:

All reservations made for properties in Cyprus with check-in dates between March 16, 2020 and April 30, 2020 (inclusive). Domestic travel is subject to the Force Majeure conditions.

Czech Republic:

(1) All reservations made for properties in the Czech Republic by travelers from China, Iran, Italy, South Korea, France, Spain, Germany, Switzerland, Norway, Denmark, Netherlands, Sweden, United Kingdom, Belgium, and Austria with check-in dates between March 14, 2020 and April 11, 2020 (inclusive).

(2) All reservations made for properties in the Czech Republic with check-in dates between March 16, 2020 and April 11, 2020 (inclusive). Domestic travel is subject to the Force Majeure conditions between March 24, 2020 and April 11, 2020.

Denmark:

All reservations made for properties in Denmark with check-in dates between March 14, 2020 and May 10, 2020 (inclusive). Domestic travel is excluded from the Force Majeure conditions.

Estonia:

All reservations made for properties in Estonia with check-in dates between March 17, 2020 and May 1, 2020 (inclusive). Domestic travel in the Saaremaa region is subject to the Force Majeure conditions.

France:

All reservations made for properties in or by travelers from France and the French territories with check-in dates between March 17, 2020 and April 15, 2020 (inclusive), excluding travelers able to travel based on the exceptions made by the French government. Domestic travel is subject to the Force Majeure conditions.

Finland:

All reservations made for properties in Finland with check-in dates between March 16, 2020 and May 13, 2020 (inclusive). Domestic travel in the Uusimaa region between March 27, 2020 and April 19, 2020 is subject to the Force Majeure conditions.

Georgia:

All reservations made for properties in or by travelers from Georgia with check-in dates between March 21, 2020 and April 21, 2020 (inclusive). Domestic travel is subject to the Force Majeure conditions.

Germany:

All reservations made for properties in Germany by travelers from non-EU**/Schengen* countries and France, Austria, Luxembourg, Switzerland, and Denmark, with check-in dates between March 18, 2020 and April 19, 2020 (inclusive). These conditions only apply to leisure travel; business travel is excluded. Domestic travel is subject to the Force Majeure conditions.

Ghana:

All reservations made for properties in or by travelers from Ghana with check-in dates between March 22, 2020 and April 19, 2020 (inclusive). Domestic travel in Accra, Kumasi, and Tema is subject to the Force Majeure conditions between March 30, 2020 and April 13, 2020 (inclusive).

Greece:

All reservations made for properties in Greece by travelers from EU**/EFTA*** countries with check-in dates between March 18, 2020 and April 18, 2020 (inclusive). Domestic travel is subject to the Force Majeure conditions.

Hungary:

(1) All reservations made for properties in Hungary with check-in dates between March 17, 2020 and April 21, 2020 (inclusive).

(2) All reservations made by travelers from Hungary with check-in dates between April 2, 2020 and April 21, 2020 (inclusive).

(3) Domestic travel is subject to the Force Majeure conditions between March 28, 2020 and April 11, 2020 (inclusive).

Ireland:

All reservations made for properties in Ireland with check-in dates between March 24, 2020 and April 19, 2020 (inclusive). Domestic travel is subject to the Force Majeure conditions.

Israel:

All reservations made for properties in Israel with check-in dates between March 12, 2020 and April 19, 2020 (including). Domestic travel is subject to the Force Majeure conditions between March 21, 2020 and April 19, 2020 (inclusive).

Italy:

All reservations made for properties in or by travelers from Italy with check-in dates on or before April 13, 2020. Domestic travel is subject to the Force Majeure conditions.

Latvia:

All reservations made for properties in or by travelers from Latvia with check-in dates between March 17, 2020 and April 14, 2020 (inclusive). Domestic travel is excluded from the Force Majeure conditions.

Lithuania:

All reservations made for properties in or by travelers from Lithuania with check-in dates between March 16, 2020 and April 13, 2020 (inclusive). Domestic travel is excluded from the Force Majeure conditions.

Morocco:

All reservations made for properties in or by travelers from Morocco with check-in dates between March 19, 2020 and April 14, 2020 (inclusive). Domestic travel in Morocco is subject to the Force Majeure conditions.

Norway:

All reservations made for properties in Norway with check-in dates between March 16, 2020 and April 16, 2020 (inclusive). Domestic travel is excluded from the Force Majeure conditions.

Poland:

All reservations made for properties in Poland with check-in dates between March 15, 2020 and April 13, 2020 (inclusive). Domestic travel is subject to the Force Majeure conditions between March 24, 2020 and April 11, 2020.

Portugal:

(1) All reservations made for properties in Portugal by travelers from Italy, or by travelers from Portugal for properties in Italy, with check-in dates between March 16, 2020 and April 7, 2020 (inclusive).

(2) All reservations made for properties in Portugal by travelers from Spain, or by travelers from Portugal for properties in Spain, with check-in dates between March 16, 2020 and April 15, 2020 (inclusive).

(3) All reservations made for properties in Portugal by non-EU** citizens, with check-in dates between March 19, 2020 and April 18, 2020 (inclusive).

(4) Domestic travel is subject to the Force Majeure conditions between March 22, 2020 and April 18, 2020.

Romania:

All reservations made for properties in Romania by travelers from non-EU**/EFTA*** countries with check-in dates between March 22, 2020 and April 16, 2020 (inclusive). Domestic travel is subject to the Force Majeure conditions.

Russia:

(1) All reservations made for properties in Russia by non-Russian travelers with check-in dates between March 18, 2020 and May 1, 2020 (inclusive).

(2) All reservations made by travelers from Russia for properties outside Russia with check-in dates between March 27, 2020 and April 15, 2020 (inclusive).

(3) Domestic travel is subject to the Force Majeure conditions between April 6, 2020 and April 20, 2020 (inclusive).

Saudi Arabia:

All reservations made for properties in Saudi Arabia with check-in dates between March 15 and April 21, 2020 (inclusive). Domestic travel is subject to the Force Majeure conditions between March 21 and April 21, 2020.

Slovakia:

All reservations made for properties in Slovakia with check-in dates between March 16, 2020 and April 15, 2020 (inclusive). Domestic travel is subject to the Force Majeure conditions between March 16, 2020 and April 15, 2020 (inclusive).

Slovenia:

All reservations made for properties in or by travelers from Slovenia with check-in dates between March 16, 2020 and April 16, 2020 (inclusive). Domestic travel is subject to the Force Majeure conditions.

South Africa:

All reservations made for properties in South Africa with check-in dates between March 26, 2020 and April 16, 2020 (inclusive). Domestic travel is subject to the Force Majeure conditions.

Spain:

All reservations made for properties in or by travelers from Spain (including the Canary Islands and Balearic Islands) with check-in dates between March 14, 2020 and April 12, 2020 (inclusive), excluding travelers carrying out activities listed in article 7 of the official governmental decree. Domestic travel in Spain is subject to the Force Majeure conditions.

Switzerland:

(1) All reservations made for properties in Switzerland by travelers from Italy, Germany, France, Austria, Spain, and by travelers from states outside of EU**/EFTA*** with check-in dates between March 19, 2020 and April 14, 2020 (inclusive).

(2) All reservations made for properties in Switzerland by all travelers except those from Liechtenstein with check-in dates between March 26, 2020 and April 14, 2020 (inclusive). Domestic travel is excluded from the Force Majeure conditions.

Turkey:

(1) All reservations made by travelers from Turkey for properties in China, South Korea, Iran, Italy, Germany, France, Spain, Norway, Denmark, Austria, Sweden, Belgium, or the Netherlands with check-in dates between March 14, 2020 and April 17, 2020 (inclusive).

(2) All reservations made for properties in Turkey by travelers from China, South Korea, Iran, Italy, Germany, France, Spain, Norway, Denmark, Austria, Sweden, Belgium, or the Netherlands with check-in dates between March 14, 2020 and April 17, 2020 (inclusive). Domestic travel is excluded from the Force Majeure conditions.

United Arab Emirates:

All reservations made for properties in UAE with check-in dates between March 19, 2020 and April 15, 2020 (inclusive). All reservations made by travelers from UAE with check-in dates between March 18, 2020 and April 15, 2020 (inclusive). Domestic travel is subject to the Force Majeure conditions between March 23, 2020 and April 15, 2020 (inclusive).

United Kingdom:

All reservations made for properties in the United Kingdom with check-in dates between March 23, 2020 and April 13, 2020 (inclusive). Domestic travel is subject to the Force Majeure conditions.

Ukraine:

All reservations made for properties in Ukraine with check-in dates between March 16, 2020 and April 24, 2020 (inclusive) and by travelers from Ukraine with check-in dates between March 17, 2020 and April 24, 2020 (inclusive). Domestic travel is excluded from the Force Majeure conditions.

* Schengen area: Austria, Belgium, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, and Switzerland.

** EU: Austria, Italy, Belgium, Latvia, Bulgaria, Lithuania, Croatia, Luxembourg, Cyprus, Malta, Czechia, Netherlands, Denmark, Poland, Estonia, Portugal, Finland, Romania, France, Slovakia, Germany, Slovenia, Greece, Spain, Hungary, Sweden, and Ireland.

*** EFTA: Iceland, Liechtenstein, Norway, Switzerland.


North and Latin America

American Samoa Island:

All reservations made for properties in American Samoa Island with check-in dates between March 24, 2020 and April 20, 2020 (inclusive). Domestic travel is excluded from the Force Majeure conditions.

Argentina:

All reservations made for properties in or by travelers from Argentina with check-in dates between March 16, 2020 and April 12, 2020 (inclusive). Domestic travel is subject to the Force Majeure conditions.

Aruba:

All reservations made for properties in Aruba with check-in dates between March 16, 2020 and April 19, 2020 (inclusive). Domestic travel is excluded from the Force Majeure conditions.

Bahamas:

All reservations made for properties in the Bahamas by travelers from the United Kingdom, Ireland, the European Union + Schengen countries *, China, Iran, and South Korea, with check-in dates between March 19, 2020 and April 8, 2020 (inclusive). Domestic travel is excluded from the Force Majeure conditions.

Belize:

All reservations made for properties in or by travelers from Belize with check-in dates between March 22, 2020 and April 15, 2020 (inclusive). Domestic travel is excluded from the Force Majeure conditions.

Bermuda:

All reservations made for properties in or by travelers from Bermuda with check-in dates between March 22, 2020 and April 21, 2020 (inclusive). Domestic travel is excluded from the Force Majeure conditions.

Bolivia:

All reservations made for properties in or by travelers from Bolivia with check-in dates between March 17, 2020 and April 15, 2020 (inclusive). Domestic travel subject to the Force Majeure conditions.

Bonaire:

All reservations made for properties in Bonaire by travelers from the EU** and Schengen* area, the United Kingdom, Switzerland, China, South Korea, Iran, United States, Canada, Dominican Republic, and Colombia, or by travelers from Bonaire to these countries, with check-in dates between March 15, 2020 and April 10, 2020 (inclusive).

Brazil:

All reservations made for properties in Brazil with check-in dates between March 27, 2020 and April 27, 2020 (inclusive). Domestic travel for specific regions in Brazil between March 23, 2020 and April 20, 2020 is subject to the Force Majeure conditions.

Canada:

All reservations made for properties in Canada by all travelers except those from Canada and the US with check-in dates between March 17, 2020 and June 30, 2020 (inclusive). Domestic travel is excluded from the Force Majeure conditions.

Further information on specific areas or locations is as follows:

  • Province of Québec: All reservations made for properties other than hotels in Québec with check-in dates between March 29, 2020 and April 13, 2020.

Cayman Islands:

All reservations made for properties in or by travelers from the Cayman Islands with check-in dates between March 22, 2020 and April 12, 2020 (inclusive). Domestic travel is excluded from the Force Majeure conditions.

Chile:

All reservations made for properties in or by travelers from Chile with check-in dates between March 19, 2020 and April 12, 2020 (inclusive). Domestic travel is subject to the Force Majeure conditions.

Colombia:

All reservations made for properties in or by travelers from Colombia with check-in dates between March 16, 2020 and May 30, 2020 (inclusive). Domestic travel is subject to the Force Majeure conditions between March 23, 2020 and April 27, 2020 (inclusive).

Costa Rica:

All reservations made for properties in Costa Rica with check-in dates between March 19, 2020 and April 12, 2020 (inclusive). Domestic travel is excluded from the Force Majeure conditions.

Cuba:

All reservations made for properties in Cuba by all travelers except for Cuban citizens and residents with check-in dates between March 23, 2020 and April 22, 2020 (inclusive). Domestic travel is excluded from the Force Majeure conditions.

Curaçao:

All reservations made for properties in or by travelers from Curaçao with check-in dates between March 16, 2020 and April 12, 2020 (inclusive). Domestic travel is excluded from the Force Majeure conditions.

Dominican Republic:

All reservations made for properties in or by travelers from the Dominican Republic with check-in dates between March 19, 2020 and April 2, 2020 (inclusive). Domestic travel is excluded from the Force Majeure conditions.

Ecuador:

All reservations made for properties in or by travelers from Ecuador with check-in dates between March 17, 2020 and April 5, 2020 (inclusive). Domestic travel is subject to the Force Majeure conditions.

El Salvador:

All reservations made for properties in or by travelers from El Salvador with check-in dates between March 16, 2020 and April 17, 2020 (inclusive). Domestic travel is excluded from the Force Majeure conditions.

Guatemala:

All reservations made for properties in or by travelers from Guatemala with check-in dates between March 16, 2020 and April 12, 2020 (inclusive). Domestic travel is excluded from the Force Majeure conditions.

Guyana:

All reservations made for properties in Guyana with check-in dates between March 18, 2020 and May 1, 2020 (inclusive). Domestic travel is excluded from the Force Majeure conditions.

Haiti:

All reservations made for properties in Haiti by travelers from EU** and Schengen* countries, the UK, Canada, Latin America, and Dominican Republic with check-in dates between March 16, 2020 and April 15, 2020 (inclusive). Domestic travel is excluded from the Force Majeure conditions.

Honduras:

All reservations made for properties in or by travelers from Honduras with check-in dates between March 16, 2020 and April 12, 2020 (inclusive). Domestic travel is excluded from the Force Majeure conditions.

Jamaica:

All reservations made for properties in or by travelers from Jamaica with check-in dates between March 31, 2020 and April 14, 2020 (inclusive). Domestic travel is excluded from the Force Majeure conditions.

Mexico:

All reservations made for properties in Mexico City and the states of Sinaloa, Oaxaca, and Baja California Sur with check-in dates between April 1, 2020 and April 30, 2020 (inclusive). Domestic travel in the mentioned cities is subject to the Force Majeure conditions.

Panama:

All reservations made for properties in or by travelers from Panama with check-in dates between March 17, 2020 and April 25, 2020 (inclusive). Domestic travel is subject to the Force Majeure conditions.

Paraguay:

All reservations made for properties in or by travelers from Paraguay with check-in dates between March 18, 2020 and April 12, 2020 (inclusive). Domestic travel is subject to the Force Majeure conditions.

Peru:

All reservations made for properties in or by travelers from Peru with check-in dates between March 17, 2020 and April 12, 2020 (inclusive). Domestic travel is subject to the Force Majeure conditions.

Saint Kitts and Nevis:

All reservations made for properties in or by travelers from St. Kitts/Nevis with check-in dates between March 25, 2020 and April 7, 2020 (inclusive). Domestic travel is excluded from the Force Majeure conditions.

Saint Lucia:

All reservations made for properties in St. Lucia with check-in dates between March 23, 2020 and April 5, 2020 (inclusive). Domestic travel is excluded from the Force Majeure conditions.

Suriname:

All reservations made for properties in Suriname with check-in dates between March 14, 2020 and April 12, 2020 (inclusive). Domestic travel is excluded from the Force Majeure conditions.

Turks and Caicos Islands:

All reservations made for properties in or by travelers from Turks & Caicos with check-in dates between March 24, 2020 and April 23, 2020 (inclusive). Domestic travel is excluded from the Force Majeure conditions.

United States:

(1) All reservations made for properties in the United States by travelers from all 26 Schengen countries or travelers who have been in the Schengen area * 14 days before entering the US, with check-in dates between Saturday, March 14, 2020 and Tuesday, April 14, 2020 (inclusive).

American citizens, US permanent legal residents, and their families are excluded from the travel ban.

(2) All reservations made for properties in the United States by travelers from Ireland and the UK, or travelers who have been in these countries 14 days before entering the US, with check-in dates between Tuesday, March 17, 2020 and Tuesday, April 14, 2020 (inclusive). American citizens, US permanent legal residents, and their families are excluded from the travel ban. Domestic travel is excluded from the Force Majeure conditions.

Further information on specific areas or locations is as follows:

  • Isle of Palms, South Carolina: All reservations made for properties in Isle of Palms with check-in date between March 26, 2020 and April 30, 2020 (inclusive).
  • Myrtle Beach, South Carolina: All reservations made for properties in Myrtle Beach with check-in dates between March 28, 2020 and April 30, 2020 (inclusive).
  • North Myrtle Beach, South Carolina: All reservations made for properties in North Myrtle Beach with check-in dates between March 27, 2020 and April 30, 2020 (inclusive).
  • Florida Keys, Florida: All reservations made for properties in a specific area in the Florida Keys with check-in dates between March 22, 2020 and April 30, 2020 (inclusive). Domestic travel is subject to the Force Majeure conditions.
  • Sanibel, Florida: All reservations made for properties in Sanibel with check-in dates between March 28, 2020 and April 24, 2020 (inclusive).
  • Miami Beach (specific area), Florida: All reservations made for properties in a specific area of Miami Beach with check-in dates between March 22, 2020 and May 1, 2020 (inclusive). Domestic travel is subject to the Force Majeure conditions for this area. Note: The area is known by Customer Service agents.
  • State of Florida: All reservations made for certain property types (see below) in the State of Florida with check-in dates between March 28, 2020 and April 11, 2020 (inclusive).
  • Clatsop County, Oregon: All reservations made for properties in a specific area of Clatsop County with check-in dates between March 23, 2020 and April 30, 2020 (inclusive). Domestic travel is subject to the Force Majeure conditions.
  • Mono County, California: All reservations made for properties in a specific area of Mono County with check-in dates between March 23, 2020 and May 31, 2020 (inclusive). Domestic travel is subject to the Force Majeure conditions.
  • Sonoma County, California: All reservations made for properties in a specific area of Sonoma County with check-in dates between April 1, 2020 and May 3, 2020 (inclusive). Domestic travel is subject to the Force Majeure conditions.
  • San Miguel County, Colorado: All reservations made for properties in a specific area of San Miguel County with check-in dates between March 19, 2020 and May 1, 2020 (inclusive). Domestic travel is subject to the Force Majeure conditions.
  • Summit County, Colorado: All reservations made for properties in a specific area of Summit County with check-in dates between March 17, 2020 and April 30, 2020 (inclusive). Domestic travel is subject to the Force Majeure conditions.
  • Glenwood Springs, Colorado: All reservations made for properties in a specific area of Glenwood Springs with check-in dates between April 6, 2020 and May 7, 2020 (inclusive). Domestic travel is subject to the Force Majeure conditions.

Property types subject to Force Majeure for Florida: Apartment, Bed & Breakfast, Ryokan, Farmstay, Resort Village, Villa, Camping, Boat, Guest House, Condo Hotel, Vacation Home, Homestay, Country House, Campsite, Riad, Chalet, Condo, Cottage, Gite.

  • State of Vermont: All reservations made for properties in Vermont with check-in dates between March 30, 2020 and April 15, 2020 (inclusive).
  • State of Massachusetts: All reservations made for properties in Massachusetts with check-in dates between March 31, 2020 and May 4, 2020 (inclusive). Domestic travel is subject to the Force Majeure conditions for this state.
  • Grand County, Colorado: All reservations made for properties in Grand County with check-in dates between March 16, 2020 and April 24, 2020 (inclusive). Domestic travel is subject to the Force Majeure conditions for this county.
  • Fort Myers, Florida: All reservations made for properties in Fort Myers with check-in dates between March 30, 2020 and June 28, 2020 (inclusive).

Uruguay:

All reservations made for properties in or by travelers from Uruguay with check-in dates between March 20, 2020 and April 14, 2020 (inclusive). Domestic travel is excluded from the Force Majeure conditions.

Venezuela:

All reservations made for properties in Venezuela by travelers from the European Union, Panama, and Dominican Republic, or by travelers from Venezuela with check-in dates between March 14, 2020 and April 14, 2020 (inclusive). Domestic travel is excluded from the Force Majeure conditions.


3. Date changes & cancellations process

1. Guests may change the dates of their reservations via our website/app tools or Customer Service, when the new price is equal to or higher than that of the original reservation.

2. If a guest wants to cancel their reservation via our website/app tools, we’ll either connect them with you to arrange the appropriate actions, or we’ll involve Customer Service depending on the payment model you use.

3. If a guest reaches out to your property to request a rescheduling of their reservation, you can handle this request yourself. There’s no need to refer guests to our Customer Service Center. Find info on how to handle these reservations here.

4. If a guest reaches out to your property to request a cancellation, you can handle this request yourself. Find info on how to handle these reservations here.

Make sure your availability on our platform is up-to-date so guests can change their own reservation dates.


We’ll continue to monitor the situation closely to ensure the safety of all partners and guests. We’ll be updating this communication regularly.

If you have any questions, you can reach us 24/7 via the Extranet inbox.