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Report a security issue

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Your First Steps with Booking.com

How do I report issues about guest misconduct?

It’s rare that partners have major issues with guests. However, if something serious happens we’re here to support you. You can report guest misconduct on the Extranet and block...
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Your First Steps with Booking.com

How can I report guest misconduct issues via the Pulse app?

Fortunately guest misconduct issues are rare. In the unlikely event you have a poor guest experience, we’re here to support you. The guest reporting tool on the Pulse app makes it...
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Legal & Security

Digital event security standards

Reading time: 1.5 minutes Highlight: For digital events, Booking.com doesn’t ask for payment info or important credentials (e.g. Extranet passwords), and event communications...

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