All about our messaging security settings

Updated 2 months ago | 5 min read
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As part of our ongoing commitment to the online safety of you and your guests, our messaging security settings make sure you can communicate safely and effectively through our platform.


In this article:


About our messaging security settings

Phishing attacks pose a significant threat across multiple industries, including travel. We’re committed to proactively helping you and your guests stay safe online, including by preventing cybercriminals from exploiting our messaging platform to impersonate you and send fraudulent payment links to your guests. As part of this ongoing commitment, our messaging security settings give you extra control to make your communications with guests secure. These settings are available to those with admin rights to your Extranet account. To learn more about Extranet access rights, see this article.

These messaging security settings allow you to:

  • Specify which email addresses you use to communicate with your guests. Any emails sent from unregistered email addresses won’t reach your guests.
  • Specify which approved links can be shared with your guests in messages. You can also choose to completely block all links from reaching your guests. We’ll remove any unregistered links in messages sent to your guests.

How to access the settings

In the Extranet’s Messaging security section, you’ll find options to specify which email addresses and links can reach your guests. 

You’ll only have access to these settings if you have admin rights for your Extranet account. To learn more about Extranet access rights, see this article.

 

Before you can access the settings, you’ll need to complete two-factor authentication first. This is an added security step to protect you. Here’s how you can access the settings:

  1. Sign in to the Extranet
  2. Click Property, then Messaging preferences
  3. Click Security settings
  4. Complete two-factor authentication

If you’re having trouble signing in to the Extranet, see this article.


About the messaging security email setting

This setting allows you to specify which email addresses you use to communicate with your guests, and which can be shared with your guests via our messaging platform. Any messages sent from unregistered email addresses won’t reach your guests.

Here’s how to specify email addresses that can reach your guests:

If you have one property

  1. Sign in to the Extranet
  2. Click Property, then Messaging preferences
  3. Click Security settings
  4. Complete two-factor authentication
  5. Click Add an email address and enter either an email address (e.g. example@example.com) or an email domain (e.g. @example.com)
  6. To add more email addresses or domains, click +
  7. Click Add email address

If you have multiple properties

  1. Sign in to your group account on the Extranet
  2. On the homepage, select one property
  3. Click Property, then Messaging preferences
  4. Click Security settings
  5. Complete two-factor authentication
  6. Click Add an email address and enter either an email address (e.g. example@example.com) or an email domain (e.g. @example.com)
  7. To add more email addresses or domains, click +
  8. Click Add email address
  9. To apply the same settings to all properties in your account, click Apply to all properties
  10. Check the approved email addresses and click Apply to all properties in the pop-up
  11.  Changes will then be applied across all properties

Keep in mind that if you enter an email domain, all email addresses using that domain will be allowed. For example, if you enter @example.comany email address using this domain (e.g. info@example.com, help@example.com) will be able to message your guests.

You can also completely block emails from reaching your guests. Here’s how:

  1. Open the Messaging Security tab
  2. Toggle the Block all email communication option

Note: This will also prevent the emails in the Your approved email addresses section from reaching your guests.

To opt out of this setting, follow these steps:

  1. Open the Messaging Security tab
  2. Delete all the email addresses and domains you’ve added

This setting allows you to specify which links can be shared with your guests via our messaging platform. For example, you might choose to add your property’s website address or a link to your online check-in tool. These links will appear in the Your approved links section.

Once enabled, any links you haven’t added will be removed from your messages. Your guests won’t be able to click them and instead will see [Link was removed].

Here’s how to specify which links can reach your guests:

If you have one property

  1. Sign in to the Extranet
  2. Click Property, then Messaging preferences
  3. Click Security settings
  4. Complete two-factor authentication
  5. Click Add a link and enter either a specific URL (e.g. www.example.com/xyz.html) or an entire domain (e.g. example.com)
  6. To add more links, click +
  7. Click Add domain

If you have multiple properties

  1. Sign in to your group account on the Extranet
  2. On the homepage, select one property
  3. Click Property, then Messaging preferences
  4. Click Security settings
  5. Complete two-factor authentication
  6. Click Add a link and enter either a specific URL (e.g. www.example.com/xyz.html) or an entire domain (e.g. example.com)
  7. To add more links, click +
  8. Click Add domain
  9. To apply the same settings to all properties in your account, click Apply to all properties
  10.  Check the approved email addresses and click Apply to all properties in the pop-up
  11.  Changes will then be applied across all properties

You can also completely block links from reaching your guests. Here’s how:

  1. Open the Messaging Security tab
  2. Toggle the Block all links option

Keep in mind that this will also prevent the links in the “Your approved links” section from being shared in messages to your guests.

To opt out of this setting, follow these steps:

  1. Open the Messaging Security tab
  2. Delete all the links you’ve added
  3. Untoggle the Block all links option

Editing your messaging security settings 

To edit your specified email addresses and links, you’ll need to complete two-factor authentication again. This is an added security step to protect you. Here’s how to edit your specified email addresses and links:

  1. Sign in to the Extranet
  2. Click Property, then Messaging preferences
  3. Click Security settings
  4. Complete two-factor authentication
  5. Remove a link or email address by clicking the trash can icon beside it

To learn more about our online security measures and what you can do to protect yourself and your guests, check out this information on the Partner Hub.

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