Keeping your property safe and clean
We collected these health and cleanliness guidelines from industry health and safety experts as well as partners from all over the world. They’re designed to support you in keeping your property, staff, and guests healthy and protected.
In this article
Your local responsibilities
Each country has its own rules and laws, so it’s important that you understand what applies in your particular situation, from national guidelines to local municipal requirements.
Informing guests about health and safety measures
Your guests should feel at ease when at your property. You can address their concerns by doing the following:
- Provide up-to-date info about the measures you have in place on the Extranet
- Report any health and safety incidents to your local authorities, as well as to Booking.com by phone or by sending us a message via the Extranet
- Display clearly visible signs reminding both guests and staff about health and hygiene measures
- Keep records of all preventative measures you take, as well as any other changes taking place at your property
Preparing yourself and your staff
Whether it’s just you or a big team taking care of your property, following these guidelines can help you maintain a healthy working environment:
- Support your team’s wellbeing by monitoring their health and your own to ensure nobody is at risk
- Make sure you and your staff are trained to detect and take action on potential incidents related to poor health conditions (e.g. how to report potential dangers to local health authorities and Booking.com)
- Minimize physical contact where possible and encourage your staff to do the same by understanding, respecting, and upholding social distancing guidelines
- Use appropriate protective equipment—such as gloves and masks—and provide them for your staff and contracted workers, like housekeepers.
- Check to see if your local guidelines require asking for proof of vaccination using a QR code or a track-and-trace app
Setting up amenities for safety and cleanliness
Creating and respecting pandemic cleanliness protocols can keep your staff and guests safe. These include:
- Cleaning and sanitizing surfaces to remove dirt and kill bacteria – it’s best to clean high-touch areas first and sanitize them afterwards
- If you have a reception area, install protective screens in areas that are prone to contact, such as between staff and guests
- Using products approved by health professionals to stop the spread of harmful viruses – take a look at the existing guidance from the World Health Organization
- Using disinfectant during routine cleaning of accommodations and—where applicable—public spaces like conference and meeting rooms
- Washing bedding more frequently and using disinfectant
- Providing disposable disinfectant wipes to staff to sanitize surfaces that are also used by or exposed to guests
- Making alcohol-based hand sanitizer easily accessible and clearly marked for guests and staff in all public areas
- Cleaning and disinfecting laundry hampers or carts after they’re used
- Cleaning and disinfecting electronic equipment and appliances such as tablets, touch screens, keyboards, remote controls, and ATMs
- Regularly disinfecting and sanitizing publicly accessible toilets
- Disinfecting swimming pools, spas, and other recreational facilities
- Installing air purifiers in common areas and regularly changing their filters
- Offering cashless payment as an option, if possible and agreed upon contractually
- Staying informed of the latest news from the World Health Organization
- Helping guests understand the measures you have in place and why they matter
Staying sustainable while taking extra precautions
You may be concerned that taking some of these precautions could lead to more plastic use or waste than usual. To make sure you’re still sustainable and responsible, we recommend reading this United Nations Environment Program handbook. It explains how you can continue reducing your plastic footprint and remain sustainable even while taking extra health and safety precautions.
The role of your guests
Your guests also play a role in taking reasonable precautions to minimize risks. Our guidelines for guests—which we encourage you to share and practice as well—include these points:
- Guests should follow the government's and the property’s safety measures.
- The European Center for Disease Prevention and Control recommends informing guests about the local situation when they arrive and telling them how to access healthcare services if they develop symptoms (e.g. provide contact details for local health services and national hotlines)
- If guests experience symptoms before check-in or during their stay, they should isolate themselves and inform you
- If local authorities require or recommend it, guests should register for a track-and-trace app
- Guests should report any health and safety incidents at your property to you
Legal & Security
- Why you need to complete the Know Your Partner (KYP) form
- Making Pulse even more secure
- Online security awareness: social engineering
- Online security awareness: Phishing
- Preventing unauthorized use of your account
- What is 2-factor authentication (2FA)?
- Requirements and regulations for surveillance devices
- Digital event security standards
- Guidelines for room key access
- Keeping your property safe and clean
- Equipping your home property with safety devices, safety kits, and emergency plans
- Protecting your home property with security devices
- Partner Liability Insurance
- Identifying and acting on potential human trafficking of refugees from Ukraine
- Report a security issue
- Online security awareness: malware
- Local laws and regulations
- How do I remove a property or end my partnership with Booking.com?
- My property is under new ownership. What should I do?
- Booking.com Animal Welfare Standards for accommodation partners
- Booking.com Animal Welfare Standards for experience partners
- Where can I find my General Delivery Terms (GDT)?
- Complying with European Union consumer law
- Mandatory host type (professional/private) assessment
- How does parity work?
- Our values and guidelines
- Offer transparency and clarity through simpler policies
- Our Supplier Code of Conduct
- [EN-US] Meeting legal requirements for tourist accommodation in French Polynesia
- Understanding Force Majeure
- Handling emergency closures
- VAT and tax withholding legislation in Mexico
- Understanding short-term rentals
- Short-term rentals: FAQs
- Everything you need to know about DAC7