Keeping your property clean and sanitary
We collected these health and cleanliness guidelines from industry health and safety experts as well as partners from all over the world. They’re designed to support you in keeping your property, staff, and guests healthy and protected.
In this article
Your local responsibilities
Each country has its own rules and laws, so it’s important to know what applies in your particular situation, from national guidelines to local municipal requirements.
Informing guests about health and safety measures
Your guests should feel at ease when at your property. You can address their concerns by doing the following:
- Report any health and safety incidents to your local authorities – as well as to Booking.com by phone or by sending us a message via the Extranet
- Display clearly visible signs reminding both guests and staff about health and hygiene measures
- Keep records of all preventative measures you take – as well as any other changes taking place at your property
Preparing yourself and your staff
Whether you have a big team or it’s just you taking care of your property, following these guidelines can help you maintain a healthy working environment:
- Support your team’s wellbeing and empower them to stay home when they’re sick to prevent the spread of infectious disease
- Make sure you and your staff are trained to detect and take action on potential incidents related to health and safety (e.g. how to report potential dangers to local health authorities and Booking.com)
- When necessary, use appropriate protective equipment—such as gloves and masks—and provide them for your team
Setting up amenities for safety and cleanliness
Creating cleanliness protocols can keep your staff and guests safe. These include:
- Cleaning and sanitizing surfaces to remove dirt and kill bacteria – it’s best to clean high-touch areas first and sanitize them after
- Using products approved by health professionals to stop the spread of harmful viruses
- Using disinfectant during routine cleaning of accommodations and, where applicable, public spaces like conference and meeting rooms
- Washing bedding frequently
- Making alcohol-based hand sanitizer easily accessible and clearly marked for guests and staff in all public areas
- Cleaning and disinfecting laundry hampers or carts after they’re used
- Cleaning and disinfecting electronic equipment and appliances such as tablets, touch screens, keyboards, remote controls, and ATMs
- Regularly disinfecting and sanitizing publicly accessible toilets
- Disinfecting swimming pools, spas, and other recreational facilities
- Installing air purifiers in common areas and regularly changing their filters
- Offering cashless payment as an option if possible and agreed upon contractually
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Legal & Security
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- Online security awareness: social engineering
- Online security awareness: Phishing
- Preventing unauthorized use of your account
- Securing your account
- Requirements and regulations for surveillance devices
- Digital event security standards
- Guidelines for room key access
- Keeping your property clean and sanitary
- Equipping your home property with safety devices, safety kits, and emergency plans
- Protecting your home property with security devices
- Partner Liability Insurance
- Identifying and acting on potential human trafficking of refugees from Ukraine
- Report a security issue
- Online security awareness: Malware
- All about our messaging security settings
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- Why you need to complete the Know Your Partner (KYP) form
- How do I remove a property or end my partnership with Booking.com?
- My property is under new ownership. What should I do?
- Our animal welfare standards
- Where can I find my General Delivery Terms (GDT)?
- Complying with European Union consumer law
- Mandatory host type (professional/private) assessment
- How does parity work?
- Offer transparency and clarity through simpler policies
- Our Supplier Code of Conduct
- Understanding Force Majeure
- Handling emergency closures
- VAT and tax withholding legislation in Mexico
- Understanding short-term rentals
- Short-term rentals: FAQs
- DAC7: FAQs
- Everything you need to know about DAC7
- Non-discrimination guidelines when accepting or declining a booking request
- Laws and regulations for short-term rentals in Asia-Pacific
- Laws and regulations for short-term rentals in North America
- Short-term rental license requirements in New York City
- Everything you need to know about the Digital Services Act (DSA)
- Accommodation Agreement and General Delivery Terms
- When the contracting name on your accommodation agreement is wrong