Partner Liability Insurance

Partner Liability Insurance is a program available to partners with a residential or home-like property or properties. It’s designed to protect you against third-party lawsuits or liability claims for bodily injury or guest property damage incurred during a stay booked through our platform. For example, if a guest is injured during their stay, this accident may be eligible for a claim under the program.

In this article

Program features

Partner Liability Insurance is a program that provides you with primary liability coverage for all stays booked through our platform, at no additional cost. If you don’t already have a liability policy, this policy responds first if someone makes a claim against you. If you already have a liability policy for your property, consider this additional coverage on top of that policy.

Here’s how it works:

• Your home-like property is covered as soon as it’s listed on our platform. Coverage will apply for all guest stays booked through our platform that take place on or after March 31, 2022, as long as you remain opted in to the program during stay dates.
• This program provides potential protection against liability claims from guests and third parties worth up to €1,000,000 for the European Economic Area, £1,000,000 for the UK, and $1,000,000 for the rest of the world for eligible claims.
• There are no additional charges and your commission fees will not change due to membership in the program.
• You can opt out of and back in to the program anytime.

Exclusions apply. Visit the Partner Liability Insurance section of our platform for more info, and check out the FAQs.

Making a claim

If you have a claim, report it as soon as possible. Include as much information as you can about the incident and/or injured third parties, and be sure to include any related documentation. All claims will be handled by Zurich Plc, not Booking.com, and will be acknowledged within 48 hours.

You can make a claim directly on the Partner Liability Insurance landing page or via the Extranet. Here’s how:

1. Log in to the Extranet
2. Click Reservations
3. Select the reservation during which the incident took place
4. On the Reservation details page, click Make a claim
5. Add as much information about the incident as possible
6. Click Submit claim for Crawford to finalize

Opting out of the program

You can opt out of the program anytime via the Extranet. Here’s how:

1. Log in to the Extranet 
2. Select Property
3. Select General info
4. Under Partner Liability Insurance, check the box I’d like to opt out of the Partner Liability Insurance program
5. Click Opt out to finalize

You’re free to opt in again anytime on the same page. Note: Any incidents that occur during a period when you’re opted out will not be eligible for claims.