Securing your account
During the registration process on our platform, you must set up two-factor authentication (2FA) to give your account an extra layer of protection. With 2FA activated, you'll log in using your username and password. In addition, we'll send a PIN code to your authenticated device. We'll never ask you to give us any log-in info.
In this article:
Maliciously accessed or breached account
Contact us within 24 hours if one or more of the following scenarios happens:
- You gave your log-in details and 2FA PIN to an unauthorized user
- Someone you think is pretending to be a Booking.com employee asked for your log-in details
- You received messages or calls to make changes to your account
Follow these steps if you have reason to believe someone has already accessed your account maliciously:
- Reset your Booking.com password by going to the Extranet and clicking Forgot your password?
- Check if any of your info on the Extranet has changed
- Report a security issue within 24 hours
Securing your Pulse account
Follow these steps to set up one or more security methods for the Pulse app:
- Log in to the Pulse app on your iPhone or iPad
- Tap More, then Settings
- Tap Face ID & passcode
- Tap Enable passcode, Enable Touch ID, or Enable Face ID to set up your preferred security method
- Follow the steps to finalize
Follow these steps to change your Pulse app passcode on iOS devices:
- Log in to the Pulse app on your iPhone or iPad
- Tap More, then Settings
- Tap Face ID & passcode
- Tap Change passcode
- Follow the steps to finalize
Setting up two-factor authentication
Follow these steps to set up two-factor authentication for your account:
- Log in to your account – you may be directed to the verification page to verify your log-in information
- Select a working phone number or a Pulse verification code
- Under Two-Factor Authentication, enter the one-time verification code you received via SMS
- Click Verify now
Once you log in and verify your information on a specific device, you won't need to verify it again unless you switch to a different web browser or device.
The phone number you select must be able to connect directly to you or someone in your team. If there's a phone tree or robotic answering system, it won't work.
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Legal & Security
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- Making Pulse even more secure
- Online security awareness: social engineering
- Online security awareness: Phishing
- Preventing unauthorized use of your account
- Securing your account
- Requirements and regulations for surveillance devices
- Digital event security standards
- Guidelines for room key access
- Keeping your property safe and clean
- Equipping your home property with safety devices, safety kits, and emergency plans
- Protecting your home property with security devices
- Partner Liability Insurance
- Identifying and acting on potential human trafficking of refugees from Ukraine
- Report a security issue
- Online security awareness: Malware
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- Why you need to complete the Know Your Partner (KYP) form
- Local laws and regulations
- How do I remove a property or end my partnership with Booking.com?
- My property is under new ownership. What should I do?
- Our animal welfare standards
- Booking.com Animal Welfare Standards for experience partners
- Where can I find my General Delivery Terms (GDT)?
- Complying with European Union consumer law
- Mandatory host type (professional/private) assessment
- How does parity work?
- Our values and guidelines
- Offer transparency and clarity through simpler policies
- Our Supplier Code of Conduct
- Understanding Force Majeure
- Handling emergency closures
- VAT and tax withholding legislation in Mexico
- Understanding short-term rentals
- Short-term rentals: FAQs
- DAC7: FAQs
- Everything you need to know about DAC7
- Non-discrimination guidelines when accepting or declining a booking request
- Laws and regulations for short-term rentals in North America
- Short-term rental license requirements in New York City