Securing your account
We recommend setting up two-factor authentication (2FA) during the registration process on our platform to give your account an extra layer of protection. With 2FA activated, you'll log in using your username and password. In addition, we'll send a PIN code to your authenticated device. We'll never ask you to give us any log-in info.
In this article:
Maliciously accessed or breached account
Contact us within 24 hours if one or more of the following scenarios happens:
- You gave your log-in details and 2FA PIN to an unauthorized user
- Someone you think is pretending to be a Booking.com employee asked for your log-in details
- You received messages or calls to make changes to your account
Follow these steps if you have reason to believe someone has already accessed your account maliciously:
- Reset your Booking.com password by going to the Extranet and clicking Forgot your password?
- Check if any of your info on the Extranet has changed
- Report a security issue within 24 hours
Securing your Pulse account
With an iOS device (iPhone and iPad), you can set up a passcode to make your Pulse account more secure. You can also use Face ID or Touch ID for extra protection.
Follow these steps to set up one or more security methods for the Pulse app:
- Log in to the Pulse app on your iPhone or iPad
- Tap More, then Settings
- Tap Face ID & passcode
- Tap Enable passcode, Enable Touch ID, or Enable Face ID to set up your preferred security method
- Follow the steps to finalize
Follow these steps to change your Pulse app passcode on iOS devices:
- Log in to the Pulse app on your iPhone or iPad
- Tap More, then Settings
- Tap Face ID & passcode
- Tap Change passcode
- Follow the steps to finalize
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Legal & Security
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- Why you need to complete the Know Your Partner (KYP) form
- Making Pulse even more secure
- Online security awareness: social engineering
- Online security awareness: Phishing
- Preventing unauthorized use of your account
- Securing your account
- Requirements and regulations for surveillance devices
- Digital event security standards
- Guidelines for room key access
- Keeping your property safe and clean
- Equipping your home property with safety devices, safety kits, and emergency plans
- Protecting your home property with security devices
- Partner Liability Insurance
- Identifying and acting on potential human trafficking of refugees from Ukraine
- Report a security issue
- Online security awareness: Malware
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- Local laws and regulations
- How do I remove a property or end my partnership with Booking.com?
- My property is under new ownership. What should I do?
- Our animal welfare standards
- Booking.com Animal Welfare Standards for experience partners
- Where can I find my General Delivery Terms (GDT)?
- Complying with European Union consumer law
- Mandatory host type (professional/private) assessment
- How does parity work?
- Our values and guidelines
- Offer transparency and clarity through simpler policies
- Our Supplier Code of Conduct
- [EN-US] Meeting legal requirements for tourist accommodation in French Polynesia
- Understanding Force Majeure
- Handling emergency closures
- VAT and tax withholding legislation in Mexico
- Understanding short-term rentals
- Short-term rentals: FAQs
- DAC7: FAQs
- Everything you need to know about DAC7