Everything you need to know about the Digital Services Act (DSA)

Updated 3 months ago | 5 min read

The Digital Services Act (DSA) regulates online platforms with the aim of creating safe, transparent digital spaces for consumers. It requires us to collect and verify essential information about professional hosts. 

In this article:

About the DSA

The DSA regulates online platforms with the aim of increasing transparency for consumers. It requires us to collect, verify, and display certain essential information from partners that are designated as professional hosts (traders). This information must be available to travelers in the European Economic Area (EEA) who are either browsing or making reservations on our website and apps.

Selecting your host type 

In accordance with consumer law requirements, partners will be asked to self-declare as either a professional host (trader) or a private host (non-trader) when they register their property. You can learn more about the host types below:

  • Professional host

A professional host is typically a partner who rents out a property or properties for purposes related to their primary trade, business, or profession, or as a significant source of income. For example, a partner that operates their property as their main business, runs a property management company, has a business name, or regularly rents out their property for long periods of time for profit. This list isn’t exhaustive. Other factors may be taken into account to determine if you’re a professional host.

  • Private host

A private host is typically a partner who rents out a property or properties for purposes outside their primary trade, business, or profession. For example, a partner who lists a room in their house as a side activity or only lists their property seasonally. 

This label has no relevance in terms of tax, including VAT and other “indirect taxes,” but is required under EU consumer law. This selection must be made by the property owner or manager, not by us. This information is a self-declaration. We aren’t required to verify the legal status of these declarations. 

Collecting and verifying your information

The DSA requires us to collect information about professional hosts and make our best effort to verify it’s reliable and complete. If you’re designated as a professional host, you’ll be required to submit information. The info collected will vary depending on whether you’re an individual or a business entity. Check the Know Your Partner (KYP) form to see what information you have to provide. 

To verify your information, we’ll use official online databases from the EU, an EU Member State, or request supporting documentation from you. The collection and verification of the information must be completed before your property is visible to EEA travelers. 

If you don’t provide this information or it can’t be verified, your property won’t be visible to travelers browsing our website from within the EEA. If you provide us with all the required info but your property or properties aren’t available in the EEA, you can submit a complaint here.

The DSA requires us to store the information securely until six months after the end of our contractual relationship. We’ll delete the information after that period.

Displaying your information

On the property page, travelers will see whether the property is managed by a private or professional host. If it’s managed by a professional host, select information on the property page will be visible, including:

  • Name
  • Address
  • Public phone number
  • Public email address
  • Trader register (if applicable)
  • Trade registration number (if applicable)

How to change your host type after registration

If your host type status changes at any point after registration, you can update it on the Extranet. Here’s how:

  1. Log in to the Extranet
  2. Click the user account icon in the upper right corner
  3. Click Compliance center
  4. Find the Know Your Partner forms list 
  5. Find the DSA form, then click Submit form
  6. In the form, answer the question: “Are you a professional or private host?”
  7. Click Submit to finalize your changes

If you’re changing from a private to a professional host, you’ll be asked to provide additional info in the KYP form, which we’ll then verify. 

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