How do I remove a property or end my partnership with

Updated 5 months ago

What you need to do to remove your property from our platform depends on whether you want to do this temporarily or permanently.

Closing your property temporarily

If you only want to remove your property for a limited time, we recommend using the snooze function to temporarily pause your listing. To find out more about how to do this, take a look at this article.

Removing your property permanently

If you’re thinking of permanently removing your property and terminating your contract, here are a few things to keep in mind:

  • If you change your mind after starting the contract termination process, we might not be able to stop it for you
  • Before you can terminate your contract with us, you need to honor any outstanding reservations and pay all outstanding invoices
  • If you’re unable to honor outstanding reservations, you’ll need to cover the costs involved with relocating those guests

We’ll be sorry to lose you as a partner. If you still want to permanently remove your property from our platform, you can terminate your contract with us on the Extranet. Terminating your contract this way is much faster than contacting our Customer Service team.

Here’s how:

  1. Log in to the Extranet
  2. Click Inbox, then messages
  3. Click See contact options
  4. Choose Account (password, contacts, channel manager, devices, terminate contract) as the topic and Terminate contract (selling property, temporary and permanent closure) as the subtopic
  5. Click Terminate contract, then answer all the questions that follow
  6. Read the important info displayed, then tick the box to confirm your acknowledgment and that you’re certain you want to terminate your contract
  7. Click Terminate my contract
  8. Read the terms and conditions of terminating your contract, then tick the box to confirm you understand them
  9. Click Terminate my contract again
  10. Read the confirmation message and click Close

We’ll close your property on our platform right away. Provided you don’t have any outstanding reservations and you’ve paid any outstanding invoices, we’ll also email you a contract termination notice. We’ll officially terminate your contract 14 calendar days after that, and we’ll let you know by email once we do so.

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