What's changing with the way meal plans are sold on Booking.com?

Starting from November 26, 2019, guests will be able to book meals as extras if you told us you sell breakfast, lunch, or dinner at your property and entered a price for any of them. This means you could receive meal bookings any time after the guest books their stay, up until their check-in date. Any meals booked will be subject to the standard commission.

Note: For now, this change impacts all properties that have meal prices configured and are located in the following countries: Colombia, Indonesia, Italy, Mexico, South Africa, Sri Lanka, Thailand, and Turkey.

The benefits of selling meals on Booking.com

  • 61% of guests want to book breakfast before checking in
  • You can increase your food sales by an average of 43%
  • Guests who book meals in advance cancel up to 3% less than guests who don’t book a meal
  • Meeting guests’ needs is a great way to improve guest satisfaction – and your review score

How does the new system work?

Starting from November 26, 2019, we’ll automatically show your meals to prospective guests at various points during and after they book a stay with you, right up until their check-in date. If a guest books a meal via Booking.com, we’ll send you a message directly and the standard commission will apply. You’ll also see any booked meals in the guest’s reservation details on the Extranet, via the Pulse app, or your connectivity provider.

For more info on the way we’re selling your meal plans, check out the FAQs below.

Jump to:

I already offer a rate that includes breakfast. Do these changes affect me?

If all your rates include meals, this change will not affect you. But if you decide to offer some of your rates without meals, we'll promote your existing meals to guests after they book a stay with you, up until their check-in date. 

Guests will be able to book your meals during the booking process and will also see the option in post-booking emails and notifications. Remember, properties that sell meals as extras increase meal sales by 43% on average.

I only offer one or two meals a day. How will the changes affect me?

Only meals you’ve set prices for will be shown to guests. To check which meals you offer and update your prices, follow these steps:

  1. Log in to the Extranet and click the Property tab.
  2. Select Facilities & Services
  3. Scroll down to Meals.

I serve meals via a third party or nearby restaurant, so I can't guarantee that guests will be served. What should I do?

Please contact your account manager using the contact info in the Extranet inbox or your local support team.

I offer meals but I don’t want to pay commission on them. What can I do?

We understand paying commission can sometimes be challenging. However, selling meals can significantly increase your revenue and guest satisfaction. We also know 61% of guests want to book meals before arriving at your property. Giving them an easy way to do this can increase your meal sales by an average of 43%. We also know that guests who book meals as an extra tend to cancel less than guests who don’t.

If you have any other questions, contact your account manager using the contact info in the Extranet inbox or your local support team.

I work with a connectivity provider (property management system or channel manager) that doesn’t have the option of selling meals. What can I do?

You can contact your connectivity provider to find out where you can see reservation modifications involving meals. In the meantime, you will receive an email notifying you of the change, and you’ll also see the info in the notification box in the reservation details.

If you have any other questions, contact your account manager using the contact info in the Extranet inbox or your local support team.

I run multiple properties. Will all my properties be affected by this?

All properties that have a meal price configured on the Extranet and are in Colombia, Indonesia, Italy, Mexico, South Africa, Sri Lanka, Thailand, or Turkey will be affected by these changes. 

How will guests know that I offer meals?

We'll promote all available meals at your property to all guests who book a rate without a meal included. We’ll do this at different points during the booking process on our site, as well as after they make their booking through emails, WhatsApp messages, and notifications. 

How will I know when a guest has booked a meal?

We'll send you an email letting you know. You’ll also see the meal booking on the Extranet, under your guest's reservation details. If you use a connectivity provider or property management system that supports meal bookings, you’ll receive a notification there as well.

How will guests pay for their meals?

When a guest books a meal, the credit card they used to secure their reservation will be charged automatically. If you’ve signed up for Payments by Booking, then we’ll charge the guest and forward the payment to you.

Can I set different prices for children's meals?

Not yet – but we’re working on it.

 

Check my meal prices