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Legal & Security

    • Why do I need to complete a Know Your Partner (KYP) form?
    • How can I make Pulse even more secure to use?
    • Online security awareness: Social Engineering
    • Online Security Awareness: Phishing
    • Report a security issue
    • How to prevent unauthorized use of your account
    • What is 2-factor authentication (2FA)?
    • Requirements and regulations for surveillance devices
    • Digital event security standards
    • Important information about the coronavirus
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    • An important message for our partners
    • Force Majeure update for reservations made during and/or after April 2020
    • Tax relief for partners: What governments are doing and what questions to ask
    • Local laws and regulations
    • How do I remove a property or end my partnership with Booking.com?
    • My property is under new ownership. What should I do?
    • Booking.com Animal Welfare Standards for Accommodation Partners
    • Booking.com Animal Welfare Standards for Experiences Partners
    • Where can I find my General Delivery Terms (GDT)?
    • Which settings do I need to check to comply with European Union consumer law?
    • Mandatory host type (professional/private) assessment
    • How does parity work?
    • Our values and guidelines
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  • Can I cancel a reservation?
  • Understanding the Booking.com Extranet
  • Payments: FAQs and all you need to know
  • How is my Guest Review Score generated?

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