How can I change my Extranet login email address?

Updated 3 months ago

Unfortunately, it’s not possible for you to change the email address that’s used to log into the Extranet. However, the account administrator (admin user) can create a new login with a different email address and then remove the old one.

To create the new login, the admin user needs to:

  1. Click on the "Account" icon in the top right-hand corner of the Extranet.
  2. Click Create and manage users.
  3. Select Add a user then New user
  4. Complete the details and click Next step
  5. Select the appropriate permission rights and click Send invite

Once the user has accepted the invite, they can access this new account using the new email address as their login.

To remove the old login, the admin user needs to:

  1. Click on the "Account" icon in the top right-hand corner of the Extranet.
  2. Click Create and manage users then Manage next to the old account.
  3. Select Remove user.

If more properties need to be added to an account, the admin user can:

  1. Click on the Account icon in the top right-hand corner of the Extranet.
  2. Click Create and manage users.
  3. Select Add a user then Existing user.
  4. Add the user name and email address of the property you’re adding.
  5. Click Review access rights then Send invite.

Once the user has accepted the invite, they can also access that property.

Note: If you want to change the email address used to access an Extranet account with 5 or more properties, you’ll need to contact your local partner support team.

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