Changing or resetting your Extranet log-in details

Updated 5 months ago | 3 min read
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You can change your Extranet account password anytime or reset it if you've forgotten it. 


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Changing your existing Extranet password

Here’s how to change the password you use to log in to the Extranet:

  1. Log in to the Extranet
  2. Click Account, then Change password
  3. Enter your current password, then enter and re-enter your new password
  4. Click Save

If you forgot your password, you’ll need to reset it.


Resetting your forgotten Extranet password

If you forgot your existing password, here’s how to reset it:

  1. Go to the Extranet sign-in page
  2. Click Having trouble signing in?, then Forgot your password?
  3. Enter your username, then click Send reset link
  4. To reset your password, click the link in the email you receive from us

Creating a new password if you’re locked out

You’ll need to update your password once a year. Once your password has expired, you’ll be asked to update it when you next log in. 

If you get locked out of your account due to multiple failed log-in attempts, you can attempt to log in again. Doing so will activate a pop-up message asking you to verify your email address. Click Yes, create my password and you’ll receive a link via email to reset it.

If you also forgot your username, select Forgot your username? to contact one of our support teams.

 

Go to Extranet

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