Managing guest payments

On September 14, 2019, new legislation called Payment Service Directive 2 (PSD2) will come into effect, which aims to reduce fraud and make online payments more

If you accept card payments: If the guest’s card can’t be charged, you can let us know by following these steps: Click on the Reservations tab on the Extranet

This depends on the policies and payment options you can offer. If you don’t accept credit cards, the guest will pay on arrival or departure in your local

Not to be confused with a damage deposit or credit card pre-authorization , a prepayment deposit is when you charge a guest for their reservation in advance. If

Note: To make sure you’re not charged commission on reservations where you couldn’t charge the guest, we’ve added flexibility to the procedure for marking

If you want to make changes to deposits, or how much guests need to pay in advance, here’s what you need to do: Click on the Property tab in the Extranet and