Managing guest payments

A damage deposit is a set amount that a guest pays either before or on arrival, which is refunded if there's no damage to the property. Booking.com cannot

Pre-authorization lets you hold a (usually small) amount on a guest’s credit card between booking and arrival. This also lets you check if the card is valid. If

To access a guest's credit card details, just follow these steps: Log on to the Extranet and select the Reservations tab. Click the relevant guest name or

Yes, you’ll need to provide guests with an invoice at check-out, either on paper or by email (or both). Booking.com cannot send an invoice to you or your guests

We know renting out your place is very personal, so you might be wondering what happens if your property or belongings are damaged by guests. For the most part,

*This feature will be available soon. You’ll see a notification banner on Pulse's Activity tab as soon as it’s ready. If you’re the "admin user" of your