Managing guest payments

Note: To make sure you’re not charged commission on reservations where you couldn’t charge the guest, we’ve added flexibility to the procedure for marking invalid credit cards. You...

You can view guests' credit card details and mark cards as invalid in Pulse. To mark credit cards as invalid in Pulse: Open the Pulse app. Go to the Bookings tab and click the...

Starting November 21, 2019, Booking.com won't allow payment and/or credit card fees to be charged on reservations received through our website or app. At Booking.com, we believe...

If you accept card payments:If the guest’s card can’t be charged, you can let us know by following these steps: Click on the Reservations tab on the Extranet and select the booking...

If you’re the "admin user" of your Extranet account, you can view credit card details for reservations on Pulse. If you work with virtual credit cards, you'll see them on Pulse as...

In 2019, the European Union (EU) adopted new legislation under the Payment Service Directive (PSD2) to reduce fraud and make transactions more secure for online businesses located...