Managing guest payments

Starting November 21, 2019, Booking.com won't allow payment and/or credit card fees to be charged on reservations received through our website or app. At

Note: To make sure you’re not charged commission on reservations where you couldn’t charge the guest, we’ve added flexibility to the procedure for marking

On September 14, 2019, new legislation called Payment Service Directive 2 (PSD2) will come into effect, which aims to reduce fraud and make online payments more

*This feature will be available soon. You’ll see a notification banner on Pulse's Activity tab as soon as it’s ready. If you’re the "admin user" of your

We know renting out your place is very personal, so you might be wondering what happens if your property or belongings are damaged by guests. For the most part,

If you accept card payments: If the guest’s card can’t be charged, you can let us know by following these steps: Click on the Reservations tab on the Extranet