Managing guest payments

Not to be confused with a damage deposit or credit card pre-authorization , a prepayment deposit is when you charge a guest for their reservation in advance. If

Note: To make sure you’re not charged commission on reservations where you couldn’t charge the guest, we’ve added flexibility to the procedure for marking

A damage deposit is a set amount that a guest pays either before or on arrival, which is refunded if there's no damage to the property. Booking.com cannot

To access a guest's credit card details, just follow these steps: Log on to the Extranet and select the Reservations tab. Click the relevant guest name or

Yes, you’ll need to provide guests with an invoice at check-out, either on paper or by email (or both). Booking.com cannot send an invoice to you or your guests

We know renting out your place is very personal, so you might be wondering what happens if your property or belongings are damaged by guests. For the most part,