Managing guest payments

This depends on the policies and payment options you can offer. If you don’t accept credit cards, the guest will pay on arrival or departure in your local

Not to be confused with a damage deposit or credit card pre-authorization , a prepayment deposit is when you charge a guest for their reservation in advance. If

If you want to make changes to deposits, or how much guests need to pay in advance, here’s what you need to do: Click on the Property tab in the Extranet and

Yes, you’ll need to provide guests with an invoice at check-out, either on paper or by email (or both). Booking.com cannot send an invoice to you or your guests

A damage deposit is a set amount that a guest pays either before or on arrival, which is refunded if there's no damage to the property. Booking.com cannot

To access a guest's credit card details, just follow these steps: Log on to the Extranet and select the Reservations tab. Click the relevant guest name or