Managing guest payments

Not to be confused with a damage deposit or credit card pre-authorization , a prepayment deposit is when you charge a guest for their reservation in advance. If

If you want to make changes to deposits, or how much guests need to pay in advance, here’s what you need to do: Click on the Property tab in the Extranet and

Yes, you’ll need to provide guests with an invoice at check-out, either on paper or by email (or both). Booking.com cannot send an invoice to you or your guests

A damage deposit is a set amount that a guest pays either before or on arrival, which is refunded if there's no damage to the property. Booking.com cannot

To access a guest's credit card details, just follow these steps: Log on to the Extranet and select the Reservations tab. Click the relevant guest name or

Pre-authorization lets you hold a (usually small) amount on a guest’s credit card between booking and arrival. This also lets you check if the card is valid. If