Managing guest payments

A damage deposit is a set amount that a guest pays either before or on arrival, which is refunded if there's no damage to the property.Booking.com cannot collect damage deposit...

To access a guest's credit card details, just follow these steps: Log on to the Extranet and select the Reservations tab. Click the relevant guest name or reservation number...

Regulation changes To comply with European consumer law, we’re asking all our partners to update their pre-authorization settings by September 1, 2019. Under these laws, you’ll...

Note: To make sure you aren't charged commission on reservations where you couldn’t charge the guest, we added flexibility to the procedure for marking invalid credit cards. You’ll...

If you want to update which payment methods and cards you accept, here’s what you need to do: 1. Go to the Property tab in the Extranet and click Policies. 2. Under Guest payment...

If you want to make changes to deposits, or how much guests need to pay in advance, here’s what you need to do: Click the Property tab in the Extranet and select Policies. Under...