Managing guest payments

Not to be confused with a damage deposit or credit card pre-authorization, a prepayment deposit is when you charge a guest for their reservation in advance. If

Yes, you’ll need to provide guests with an invoice at check-out, either on paper or by email (or both). Booking.com cannot send an invoice to you or your guests

If you want to make changes to deposits, or how much guests need to pay in advance, here’s what you need to do: Click on the Property tab in the Extranet and

To access a guest's credit card details, just follow these steps: Log on to the Extranet and select the Reservations tab. Click the relevant guest name or

Regulation changes To comply with European consumer law, we’re asking all our partners to update their pre-authorization settings by September 1, 2019. Under

A damage deposit is a set amount that a guest pays either before or on arrival, which is refunded if there's no damage to the property.Booking.com cannot