Guest Policies & Payments

Managing guest policies

Updating your internet, pets, and parking policies
Managing my services charges
Setting up standard children rates
Setting up or changing your property’s policies
Setting up no-credit card details on your most flexible rate
How do I set up "no credit card details for domestic bookers"?
No credit card details for domestic bookers
Setting up cancellation policies
Making changes to your parking policies
Last-minute bookings without credit cards
How can I change the breakfast type?
Why are there restrictions for setting up policies?
How can I set up a grace period?
Can I set up the same policies for all of my properties all at once?

Managing guest payments

The guest hasn't paid the deposit/pre-payment. Can I cancel the booking? Featured
Handling invalid credit cards
Everything you need to know about damage policy options
Understanding the new cash payment feature in your Guest Payment Options
How do I change my payment preferences and which credit cards I accept?
How can I access guest credit card details?
Viewing guests’ credit card details on Pulse
How do I handle guest payments?
How to check the status of a damage payment request
Do I supply guests with invoices?
Can I mark credit cards as invalid in Pulse?
What is Strong Customer Authentication?
How do I handle property damage by guests?
I want to set up a prepayment deposit. How can I do this?
How do I set up pre-authorization for guests' credit cards?
How do I make changes to deposit and pre-payment information?
Can I charge credit card and/or payment fees on bookings I receive through Booking.com?

Payment Products

Payments: FAQs
How much Payments by Booking.com costs
Introducing payment services from Booking.com
Everything you need to know about virtual credit cards
Understanding Payments by Booking.com
Understanding when your virtual credit cards are activated
Refunding virtual credit cards (VCCs)
Payments FAQs for property management companies in the US
Card validation and fee collection solution
US Payments Ranking Benefit: How extra visibility in search results works for US properties using Online Payments
Card validation and fee collection solution for connected partners

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