Can I mark credit cards as invalid in Pulse?

You can view guests' credit card details and mark cards as invalid in Pulse.

To mark credit cards as invalid in Pulse:

  1. Open the Pulse app. 

  2. Go to the Bookings tab and click the guest’s name. This will take you to the reservation details page

Note: You can also reach the reservation details page by clicking a "New booking" notification in your activity screen.

  1. From there, scroll down to the Price and Policy section.

  2. Below the View credit card details button, tap Mark credit card as invalid.

  3. After you mark the card as invalid, the guest will automatically receive an email and text message requesting new card details within 24 hours.

  4. You’ll get an email when the guest updates their details. If the guest doesn't update or provides invalid credit card details again, you can cancel the booking by scrolling to the bottom of the reservation details page and tapping Cancel reservation

Learn more about cancelling guest bookings in the case of invalid credit cards