Introducing your guide to a stronger summer season

We’re sharing data-backed insights about travelers searching and booking on our platform, and solutions to help you meet these travelers’ unique needs. Find out how you can leverage these insights to attract new demand.

Guest Policies & Payments

Managing guest payments

The guest hasn't paid the deposit/pre-payment. Can I cancel the booking?

How do I mark a credit card as invalid?

How can I view guest credit card details using Pulse?

Can I mark credit cards as invalid in Pulse?

What is Strong Customer Authentication?

Do I provide guests with invoices?

How do I handle property damage by guests?

How can I set up a damage deposit?

How can I access guest credit card details?

I want to set up a prepayment deposit. How can I do this?

How do I set up pre-authorization for guests' credit cards?

How do I make changes to deposit and pre-payment information?

How do I change my payment preferences and which credit cards I accept?

How do I handle guest payments?

Can I charge credit card and/or payment fees on bookings I receive through Booking.com?