Accessing guests’ credit card details

To charge a credit card for reservations, you need to have access to your guest's credit card details. You can access these details through the Extranet or the Pulse app, and charge the credit card directly according to the reservation policy. Credit card details can be accessed up to three times and for a maximum of 10 days after the guest's check-out or cancellation date.

Contact us if you need access to a CVC code. Keep in mind, when you’ve viewed the CVC once, it will no longer be visible. Never take a screenshot of your guest’s credit card details, and never write them down.

What’s in this article:

Accessing credit card details in the Extranet

Follow these steps to access a guest’s credit card details via the Extranet:

1. Log in to the Extranet
2. Click on Reservations
3. Click on the guest’s name or reservation number
4. Click on View credit card details
5. Enter your login name and password

Accessing credit card details in the Pulse app

Here’s how to access your guest’s credit card details in the Pulse app on your mobile device:

1. Log in to the Pulse app
2. Tap on the reservation to view its credit card details in the Bookings or Home tab
3. Tap on the reservation you want to access
4. Under Payment – credit card, tap on View credit card details
5. Enter your login name and password

Troubleshooting if you can’t access credit card details

Here are some reasons why you may not be able to see your guest’s credit card details:

• You’re a new partner, and your property isn't verified yet. To find out more, take a look at this article.
• Your web browser is out of date and not secure enough. Make sure you use an up-to-date browser.
• Your Extranet or Pulse account doesn’t have admin rights. Contact your property‘s admin user.
• If you log in from a new device, you may not be able to view credit card details for five to seven days.

Go to the Extranet