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Can I charge credit card and/or payment fees on bookings I receive through

Updated 2 years ago

Starting November 21, 2019, won't allow payment and/or credit card fees to be charged on reservations received through our website or app. 

At, we believe transparent pricing leads to a better experience for guests and a more seamless check-out experience for everyone. That’s why we assure bookers they won’t be charged any payment or credit card fees for reservations made through our website and app. 

While we’re aware it’s common practice to charge these fees in some countries, we want to give all bookers the same payment experience – no matter wherever they’re from and wherever they’re traveling.

To live up to this promise, we'll be automatically removing any payment and credit card fees from all properties that have payment and/or credit card fees set up on the Extranet, either under the VAT/taxes settings or "The fine print" section. 

Who does this apply to?

This applies to all partners in all countries. As of November 21, 2019, will automatically remove any payment or credit card fees previously set up on the Extranet. It won't be possible to add these fees in the future. 

To access your VAT, city tax, and extra fees settings:

  1. Log in to the Extranet and click the Property tab.

  2. Select VAT/tax/charges.

To view the info you currently have in "The fine print" section: 

  1. Log in to the Extranet and click the Property tab.

  2. Click View your descriptions.

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