Can I mark credit cards as invalid in Pulse?
You can view guests' credit card details and mark cards as invalid in Pulse.
To mark credit cards as invalid in Pulse:
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Open the Pulse app.
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Go to the Bookings tab and click the guest’s name. This will take you to the reservation details page
Note: You can also reach the reservation details page by clicking a "New booking" notification in your activity screen.
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From there, scroll down to the Price and Policy section.
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Below the View credit card details button, tap Mark credit card as invalid.
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After you mark the card as invalid, the guest will automatically receive an email and text message requesting new card details within 24 hours.
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You’ll get an email when the guest updates their details. If the guest doesn't update or provides invalid credit card details again, you can cancel the booking by scrolling to the bottom of the reservation details page and tapping Cancel reservation.
Learn more about canceling guest bookings in the case of invalid credit cards
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Guest Policies & Payments
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- Setting up no-credit card details on your most flexible rate
- Can I set up the same policies for all of my properties all at once?
- How can I set up a grace period?
- How can I change the breakfast type?
- No credit card details for domestic bookers
- Managing my services charges
- Last-minute bookings without credit cards
- How can I update my property's WiFi internet settings on the Extranet?
- How can I make changes to my property's settings?
- Why are there restrictions for setting up policies?
- Can I change or add policies myself?
- What types of policies can I set up?
- How to set up policies, rooms, rates, and facilities for children
- Adding and changing cancellation policies
- Making changes to your parking policies
- How do I set up "no credit card details for domestic bookers"?
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- How do I handle property damage by guests?
- How can I view guest credit card details using Pulse?
- Do I supply guests with invoices?
- How can I access guest credit card details?
- How do I set up pre-authorization for guests' credit cards?
- How can I set up a damage deposit?
- How do I mark a credit card as invalid?
- How do I change my payment preferences and which credit cards I accept?
- How do I make changes to deposit and pre-payment information?
- I want to set up a prepayment deposit. How can I do this?
- How do I handle guest payments?
- The guest hasn't paid the deposit/pre-payment. Can I cancel the booking?
- What is Strong Customer Authentication?
- Can I charge credit card and/or payment fees on bookings I receive through Booking.com?
- Can I mark credit cards as invalid in Pulse?
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- Introducing payment solutions from Booking.com
- Payments: FAQs and all you need to know
- How do I join Payments by Booking.com?
- How much does using Payments by Booking.com cost?
- What to know about virtual credit cards (VCCs)
- Temporary changes for virtual credit card activation date (VCC)
- How and when do I refund a virtual credit card (VCC) ?
- Cost savings and earlier activation dates for virtual credit cards
- Card validation and fee collection solution
- Card validation and fee collection solution for connected partners