How to check the status of a damage payment request

Updated 11 months ago | 2 min read

This article explains how to check the status of a damage payment request you’ve submitted, as well as what each status means.

In this article:

How to check the status of a damage payment request

After you submit a damage payment request, here’s how to check its status:

  1. Log in to the Extranet
  2. Click Reservations
  3. Select the reservation you submitted the damage payment request for

Under Damage payment request status, you’ll find the current status of your request.

What the different statuses mean

Here’s what the different damage payment request statuses on the Extranet mean:

  • Under review – we’re currently in the process of assessing your request and letting the guest know about it on your behalf. This can take up to 14 days.
  • More evidence needed – we’ve assessed your request and determined that there isn’t enough evidence of the damage. We’ve sent you an email explaining how you can submit more evidence.
  • Approved – we’ve approved your request, and you should receive the amount requested with your next payout.
  • Payment in progress – we’re currently processing your payment, which you should receive with your next payout within 30 days.
  • Damage payment sent – we’ve successfully sent your payment to you.
  • Declined – we were unable to approve your request and sent you an email with more details.
  • Request canceled – you canceled your request.

Is this article helpful?